Professional Documents
Culture Documents
INTERPERSONAL SKILLS
By Eunice Achenda
10/11/2016
COMMUNICATION
Elements of communication:
Sender
Ideas subject matter
Encoding conversion of the subject matter into symbols, words, signs
Communication channel
Receiver
Decoding extracting the meaning of the message
Feedback
IMPORTANCE OF GOOD COMMUNICATION
IN AN ORGANIZATION
Good communication skills encompasses listening, non-verbal
communication, stress management and emotional awareness
Clear organization of thoughts and ideas before sharing them
Its a two-way process
It is essential tool in achieving productivity, maintaining strong working
relationships, building up levels of trust among employees and enhancing
smooth operations
HOW TO COMMUNICATE EFFECTIVELY