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COMMUNICATION &

INTERPERSONAL SKILLS
By Eunice Achenda
10/11/2016
COMMUNICATION

The act of conveying intended meanings/message/information from one


person/entity/group to another through the use of mutually understood signs,
words, sounds or behaviors.
Types of communication
Verbal
Non-verbal body language
Written
Visual - sign language
CHANNELS OF COMMUNICATION

Meetings one-one, group meeting, teleconference, video conferences/skype


Emails/memos/Letters
Short instant messaging
Notices/Signs
Phone calls
Social media
COMMUNICATION

Elements of communication:
Sender
Ideas subject matter
Encoding conversion of the subject matter into symbols, words, signs
Communication channel
Receiver
Decoding extracting the meaning of the message
Feedback
IMPORTANCE OF GOOD COMMUNICATION
IN AN ORGANIZATION
Good communication skills encompasses listening, non-verbal
communication, stress management and emotional awareness
Clear organization of thoughts and ideas before sharing them
Its a two-way process
It is essential tool in achieving productivity, maintaining strong working
relationships, building up levels of trust among employees and enhancing
smooth operations
HOW TO COMMUNICATE EFFECTIVELY

Define your message


Choose your medium carefully
Clearly deliver your message
Keep everyone involved
Listen and show empathy
Try to understand the person you are communicating with
Obtain feedback
INTERPERSONAL SKILLS

Interpersonal skills are skills used by a person to interact with others


properly, or an employee's ability to get along with others while getting the
job done.

Emotional Intelligence - the capacity to be aware of, control, and express


one's emotions, and to handle interpersonal relationships judiciously and
empathetically.

Emphasis is on trust, respect and influence (key elements of


leadership)
TYPES OF INTERPERSONAL SKILLS
These are needed to succeed in an organizational environment are:
Verbal communication Choice of words and how they are conveyed.
Non-verbal communication - facial expressions, body language, and hand
gestures.
Listening skills - ability to hear attentively and process information
correctly.
Negotiation - ability to discuss and reach an agreement in a professional
manner.
Problem-solving - ability to find a solution to a problem after considerable
thought.
Decision-making ability to analyze situations and develop a
professional solution.
Assertiveness - ability to stand up for your own or other people's rights in a
calm and positive way, without being either aggressive, or passive.
WAYS YOU CAN WORK ON YOUR
INTERPERSONAL SKILLS
Learn comfortable non verbal language
Understand how gender/cultural differences influence nonverbal
communication
Emotional intelligence - Regulate your emotional cues
Give others the chance to speak
Managing People's Impressions of You
Dont assume things dont force a conversation

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