Professional Documents
Culture Documents
Experiential = differentiation/competitive
advantage
Engage with Experiential
Retailing
Many retailers are trying to increase customer
store visits by making shopping fun and
entertaining.
This can be seen in the hospitality sector where
more and More restaurants are starting to add
additional incentives or
perks in order to bring in more customers.
Kids eat Free
Live Music on Thursdays
Theme nights
Definition
a strategy that transforms products and services into a
total consumption experience including aspects that are
both utilitarian and hedonic.
Utilitarian : Having regard to utility or usefulness rather
than beauty, ornamentation, etc. Also, can mean
practical, useful, functional, sensible.
Hedonic
Hedoni : of, characterizing, or pertaining to pleasure