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OBJECTIVES
After studying this
you should be able to:
OB.
4. List the major challenges and opportunities for
managers to use OB concepts.
5. Identify the contributions made by major
behavioral science disciplines to OB.
Managerial
ManagerialActivities
Activities
Make
Makedecisions
decisions
Allocate
Allocateresources
resources
Direct
Directactivities
activitiesof
ofothers
others
to
toattain
attaingoals
goals
Organization
A consciously coordinated social
unit, composed of two or more
people, that functions on a
relatively continuous basis to
achieve a common goal or set of
goals.
Planning
Planning Organizing
Organizing
Management
Management
Functions
Functions
Controlling
Controlling Leading
Leading
Planning
A process that includes defining
goals, establishing strategy, and
developing plans to coordinate
activities.
Organizing
Determining what tasks are to be
done, who is to do them, how the
tasks are to be grouped, who reports
to whom, and where decisions are to
be made.
Leading
A function that includes motivating
employees, directing others,
selecting the most effective
communication channels, and
resolving conflicts.
Controlling
Monitoring activities to ensure they are
being accomplished as planned and
correcting any significant deviations.
E X H I B I T 11
E X H I B I T 11
Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright 1973 E X H I B I T 11 (contd)
by H. Mintzberg. Reprinted by permission of Pearson Education.
E X H I B I T 11 (contd)
Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright 1973 E X H I B I T 11 (contd)
by H. Mintzberg. Reprinted by permission of Pearson Education.
E X H I B I T 11 (contd)
Technical skills
The ability to apply specialized
knowledge or expertise.
Human skills
The ability to work with,
understand, and motivate other
people, both individually and in
groups.
Conceptual Skills
The mental ability to analyze and
diagnose complex situations.
1.
1.Traditional
Traditionalmanagement
management
Decision
Decisionmaking,
making,planning,
planning,and
andcontrolling
controlling
2.
2.Communication
Communication
Exchanging
Exchangingroutine
routineinformation
informationand
andprocessing
processing
paperwork
paperwork
3.
3.Human
Humanresource
resourcemanagement
management
Motivating,
Motivating,disciplining,
disciplining,managing
managingconflict,
conflict,staffing,
staffing,
and
andtraining
training
4.
4.Networking
Networking
Socializing,
Socializing,politicking,
politicking,and
andinteracting
interactingwith
withothers
others
Organizational behavior
(OB)
A field of study that
investigates the impact
that individuals, groups,
and structure have on
behavior within
organizations, for the
purpose of applying such
knowledge toward
improving an
organizations
effectiveness.
2005 Prentice Hall Inc. All rights reserved. 117
Replacing
Replacing Intuition
Intuition with
with Systematic
Systematic Study
Study
Intuition
A feeling not necessarily supported by research.
Systematic study
Looking at relationships, attempting to
attribute causes and effects, and drawing
conclusions based on scientific evidence.
Provides a means to predict behaviors.
2005 Prentice Hall Inc. All rights reserved. 118
Replacing
Replacing Intuition
Intuition with
with Systematic
Systematic Study
Study
Preconceived The
Notions Facts
E X H I B I T 13
E X H I B I T 13
Psychology
The science that seeks to measure, explain, and sometimes
change the behavior of humans and other animals.
E X H I B I T 13 (contd)
E X H I B I T 13 (contd)
Sociology
The study of people in relation to their fellow human beings.
E X H I B I T 13 (contd)
E X H I B I T 13 (contd)
Social Psychology
An area within psychology that blends concepts from
psychology and sociology and that focuses on the
influence of people on one another.
E X H I B I T 13 (contd)
E X H I B I T 13 (contd)
Anthropology
The study of societies to learn about human beings
and their activities.
E X H I B I T 13 (contd)
E X H I B I T 13 (contd)
Political Science
The study of the behavior of individuals and
groups within a political environment.
E X H I B I T 13 (contd)
E X H I B I T 13 (contd)
E X H I B I T 14
E X H I B I T 14
Contingency variables
Situational factors: variables that
moderate the relationship between two
or more other variables and improve the
correlation.
x Contingency
Variables y
2005 Prentice Hall Inc. All rights reserved. 127
Challenges
Challenges and
and Opportunities
Opportunities for
for OB
OB
Responding to Globalization
Increased foreign assignments
Working with people from different cultures
Coping with anti-capitalism backlash
Overseeing movement of jobs to countries with
low-cost labor
Managing Workforce Diversity
Embracing diversity
Changing U.S. demographics
Implications for managers
Recognizing and responding to differences
Gender
Gender
National
National
Disability
Disability Origin
Origin
Age
Age
Non-Christian
Non-Christian
Race
Race
Domestic
Domestic
Partners
Partners
E X H I B I T 15
E X H I B I T 15
E X H I B I T 16
E X H I B I T 16
Model
An abstraction of reality.
A simplified
representation of some
real-world phenomenon.
E X H I B I T 17
E X H I B I T 17
Dependent variable
A response that is affected by an independent
variable.
x
2005 Prentice Hall Inc. All rights reserved. 135
The
The Dependent
Dependent Variables
Variables (contd)
(contd)
Productivity
A performance measure that
includes effectiveness and
efficiency.
Effectiveness
Achievement of goals.
Efficiency
The ratio of effective
output to the input
required to achieve it.
Absenteeism
The failure to report to
work.
Turnover
The voluntary and
involuntary permanent
withdrawal from an
organization.
Organizational citizenship
behavior (OCB)
Discretionary behavior that is
not part of an employees
formal job requirements, but
that nevertheless promotes the
effective functioning of the
organization.
Job satisfaction
A general attitude toward ones job, the
difference between the amount of reward
workers receive and the amount they believe
they should receive.
Independent variable
The presumed cause of some change in the
dependent variable.
Independent
Independent
Variables
Variables
E X H I B I T 18
E X H I B I T 18