Information

Systems Used in

By:-
Abhishek Gupta
Ramjiyani Ka
lpesh
Ram Narayan
Apra Bisht
Varun Bakshi
 Brief Introduction about ICICI
ICICI Bank( Industrial Credit and Investment Corporation of India) is
India's second-largest bank with total assets of Rs. 3,634.00 billion (US$ 81
billion) at March 31, 2010 and profit after tax Rs. 40.25 billion (US$ 896
million) for the year ended March 31, 2010.

The Bank has a network of 2,510 branches and 5,808 ATMs in India, and
has a presence in 19 countries, including India.

ICICI Bank offers a wide range of banking products and financial services
to corporate and retail customers through a variety of delivery channels and
through its specialized subsidiaries in the areas of investment banking, life and
non-life insurance, venture capital and asset management.

ICICI Bank's equity shares are listed in India on Bombay Stock Exchange
and the National Stock Exchange of India
 History

ICICI was formed in 1955 at the initiative of the World

Bank, the Government of India and representatives of
Indian industry.

ICICI Bank was originally promoted in 1994 by ICICI

Limited.

ICICI's shareholding in ICICI Bank was reduced to

46% through a public offering of shares in India in fiscal
1998.
 Board of Directors

Mr.K.V. Kamnath, Chairman

Ms. Chanda D. Kochhar, M.D and C.E.O

Mr. N.S Kannan,Executive Director and C.F.O

 Board of Directors

Mr. K Ram Kumar

Mr. Rajeev Sabharwal
Mr. Sridar Iyengar
Mr. Homi R. Khusrokhan
Dr. Anup K. Pujari
Mr. M.S. Ramachandran
Dr. Tushaar Shah
Mr. M.K. Sharma
Mr. V. Sridar
Mr.Prem V Watsa
 Objective of ICICI Bank
To create a development financial
institution for providing medium-
term and long-term project financing
to Indian businesses.
 Services Provided by ICICI Bank
In the 1990s, ICICI transformed its business from a
development financial institution offering only project
finance to a diversified financial services group
offering a wide variety of products and services.
Deposits
Loans
Investments
Credit and Debit Cards
Insurance
Online Services
 Deposits
Savings Account
Fixed Deposit
Life Plus Senior Citizen Services
Young Stars Savings Account
Special Savings Account
 Loans

Home Loans
Personal Loans
Car Loans
Commercial vehicle Loans
Farm Equipment Loans
Business Installment Loans
 Cards

Credit Card
Debit Card
Travel Card
Prepaid Cards
Corporate Cards
 Online Services

Bill Payment
Funds Transfer
Ticket Booking
Share Trading
Prepaid Mobile Recharge
Shopping
I-Tax.
ORGANIZATION STRUCTURE
The organization is structured into the following
principal groups:
1. Retail Banking Group
2. Wholesale Banking Group
3. International Banking Group
4. Global Markets Group
5. Corporate Centre
6. Human Resources Management Group
7. Global Operations and Middle Office Groups
8. Customer Services Group
9. Information Technology Group
10.Global Infrastructure & Administration Group
AWARDS:
House of the Year by Asia Risk magazine
Best Domestic Bank (India) and Best Derivative House (India) by
Asset Triple A
Best Super-Affluent Bank (India), Best Fixed Income Portfolio
Management, Best Lending/Financing Solutions, Best Precious
Metals Investment, Best Private Equity Investment, Best Specialized
Services Entrepreneurs by Euromoney
Best NRI Services Bank, Excellence in Private Banking (APAC) and
Excellence in Remittance Business by World Finance
Excellence in SME Banking and Best E-Banking Project
Implementation by the Asian Banker
Best Initiatives in Mobile Payments and Banking by IDRBT
ICICI Foundation for Inclusive Growth

ICICI Foundations mission is to create and

support strong independent organizations
that work towards empowering the poor to
participate in and benefit from the Indian
growth process.
Primary health (www.icchn.org.in)
Elementary education (www.icee.org.in)
Access to finance : Enhancing access to
financial
services.
CSR + Market
Expansions
FINANCIAL PERFORMANCE
SOFTWARE
INVESTMENTS
Amount in
Billion Rs.
MOVEMENT IN SOFTWARE
AQUIRED 31-Mar-10 31-Mar-09
At cost at March 31 of
preceding year 6.91 5.63
Additions during the year 1.37 1.33
Deductions during the year 0.26 0.055
Depreciation/amortisation to
date 5.25 4.39
Net block 2.76 2.52
Continued.
The Software Assets are,
8.59 % of Total Fixed Assets of 32.12 Billion Rs.
7.59 % of Total Assets amounted 36.33 Billion Rs.
0.82 % of Total Income in Year 2010 which is 331
Billion Rs.
The Investment into New Software in 2010 is,
0.41% of Total Income In 2010
2 % of Total Profit in 2010 which is 53.45 Billion
Rs
 DEPRECIATION
ATMS : 12.5 %
FURNITURE : 15 %
COMPUTERS : 33.33 %
SOFTWARE AND SYS.DEVELOPMENT :
25 %
HIERARCHY LEVELS
HIERARCHY LEVELS IN ICICI

APEX
BRANCH MANAGER ,
LEVEL BANK MANAGER

TECHANICAL EXPERT
FUNCTION
AL LEVEL , DATA ANALYSTS

OPERATION CASHIER , DATA

AL LEVEL
ENTRY OPERATOR
TYPES OF INFORMATION SYSTEMS

APEX LEVEL
EIS &
DSS
FUNCTIONA
L LEVEL
MIS

OPERATION TPS
AL LEVEL
 Business Intelligence (BI)
Used by Apex level managers.
Decision support system (DSS)
Provide historical, current, and predictive views
of business operations.
Business intelligence reports-
Common functions of business intelligence
technologies are reporting, data mining, business
performance management, benchmarking.
 MIS
Amanagement information system(MIS) is a subset of the overallinternal

controlsof a business covering the application of people, documents,

technologies, and procedures bymanagement accountantsto solve business

problems such as costing a product, service or a business-wide strategy.

The ICICI Bank Corporate System provides detailed information (MIS) which can

help in controlling expenses. Provide Info. About Daily Cash Flows.

It gives the management and its employees a complete expense tracking

mechanism. Reduces working capital requirement.

Report package provides

o both summaries and itemizations of charges and payments.

o Streamline expense control

o Analyze spending patterns

o Forecast future spending

 MIS IN FINANCE

MONTHLY ACCOUNTS OF TRANASCTIONS

CASH FLOW
SOURCES& USES OF FUNDS
LEDGER & JOURNAL
MONTHLY RETURN AND STATEMENT
PROCESSING
TRIAL BALANCE& BALANCE SHEET
PAY ROLE ACCOUNTING
 ACCOUNTING INFORMATION
SYSTEM(AIS)

Subsystem of MIS that processes financial

transactions to provide

(1)internal reporting to managers for use in

planning and controlling current and future
operations and for non routine decision making;

(2) external reporting to outside parties such as to

stockholders, creditors, and government
agencies.
INFORMATION SYSTEMS IN ICICI
BANK
Finacle Core
Finacle core banking solution is a comprehensive, integrated
yet modular business solution that effectively addresses the
strategic and day-to-day challenges faced by banks. It is highly
parameterizable providing that much-needed flexibility to
innovate and adapt to a dynamic environment.
Core Banking
CRM
e - Banking
Mobile Banking
Wealth Management
Alerts
Advisor
Benefits Of Finacle
Core:

Differentiated Product Spread

Agile Operations
Robust Cross-sell Framework
Increased Operational Efficiencies and
Productivity
FINNONE

By Nucleus Software.
Oracle Platform
Loan Origination System
FinnOne LOS automates and manages the complete
application processing flow of any retail finance instrument,
be it auto loans, personal loans, home loans etc.
To summarize, the LOS is an effective tool to enable retail
finance organizations to bring the best out of their loan
approval processing mechanism and compliment
effectively their existing lending systems by serving as an
open standard, scalable, high-volume transaction system.
Staffware Process Suite

Business Process Management Software.

Streamline and manage all document exchange

flows.
Eg. Including account opening at its retail
banking business and trade finance at its
corporate banking division.
Integrated With Finacle Core.
Enterprise-wide workflow support for other
ICICIdirect.com

ICICIdirect.com is a part of ICICI Securities and

offers retail trading and investment services.
Asp technology
 RisKompass
Developed By: Pyxis Systems
Software solution for financial derivatives risk
management
Wincor Nixdorf's ProView
Remotely monitors the ICICI Bank ATM network spread
across vast geography of the country.
Real-time access to status updates on the operating state
of each device down to the component level.
Enhance capabilities to perform remote diagnostics and
carry out repairs via electronic access from a central
location
Result in better uptimes and minimize site visits by
Card Tech. Limited
CTL's PRIME 3.0 card and merchant management
system
Secure & High Volume Transaction Processing
FRAUDGUARD to detect suspicious transactions
and Dispute Manager to manage chargeback's
Integrated Cards with Web and other Enterprise
NetBackup
Applications.
By Symantec

Heterogeneous data protection

Centralized management
Fast, granular recovery of data from
applications
Highly scalable, Effective disaster
recovery,
Comprehensive data security
 Softwares used in AIS

Gnu CashHome BankTurbo

CASH
Microsoft Office Accounting
Express
Banana accountingFlex Account
Microsoft Dynamics AX
Microsoft Dynamics NAV
Microsoft Dynamics SL
Databases Used in ICICI Bank:

Oracle 10g and 11g,

Microsoft SQL Server
Sybase Adaptive Server Enterprise

Servers Used In ICICI Bank:-

Sun Fire 15K, E6900, E2900, E6500,

V1280, V880 etc.
IBM p570, p550, and p520 servers running
IBM AIX Platform:-
Storage
Dell PowerEdge, IBM
IBM TotalStorage xSeries,
DS4800 diskHP ProLiant
array
HP StorageWorks XP12000 disk array
Hitachi Thunder V9580 Storage
System
HP StorageWorks Virtual Array 7410
Misc. Systems.

ICICI Messenger: This software was developed internally in 2006

to provide secure instant messaging for internal users
FTP server: An open source FTP server application has been
customized to meet the requirements of the bank
Network printers: Unnecessary protocols are disabled
Data security: Encryption software has been loaded on desktops,
servers and laptops
 CRM
Customer Relationship
Management
Term applied to processes implemented
by a company to handle its contact with
its customers.
CRM is a software based approach to
handling
customer relationship
store information of current and
prospective customers.
CRM as business strategy
 CRM as business strategy
Three key phases
Customer acquisition
Customer retention
Customer extension
Three contextual
factors
Marketing orientation
Value creation
Innovative IT
Benefits Of Using Information
System
Centralized Processing Units
Electronic Straight through Processing
Data Warehousing
CRM
Innovative Technology Application
Derived Economies Of Scale
Reduced Transaction Cost
Improve Cost Efficiency, Cross Sell
Provide New Or Superior Products
 CONCLUSION
Metadata-driven visibility for improved job
monitoring
Development of data integration expertise
for for internal IT personnel
A foundation for real-time warehousing

and cross-enterprise data integration

Suggestions..
Thin Client.
Depends on server or other
computer to
fulfill its traditional computational
roles
Diskless nodes
Client simplicity Net Credit Card or
Virtual Credit Card
Cheap client hardware
Universal Acceptance
Enhanced Security
Easy of Use.