Professional Documents
Culture Documents
3-2
Chapter 3
Attitudes, Self-
Concept,
Values, and
Ethics
Introduction
Job satisfaction is based on attitudes, which
in turn are shaped by values and ethics
Attitude
Attitude a strong belief or feeling toward
people, things, and situations
They are not quick judgments we change easily
but we can change our attitudes
Peopleinterpret our attitudes by our behavior
Employers place great emphasis on attitude
Management Attitudes
Do not harbor
negative thoughts
Be aware of Keep an
Your attitudes open mind
Accentuate Be a positive
positive conditions role model
Job Satisfaction
Job satisfaction a set of attitudes toward
work
It is what most employees want from their
jobs
Job satisfaction affects absenteeism and
1. The work
itself
3. Growth and
2. Pay upward
mobility
6. Attitude
4. Supervision 5. Coworkers toward work
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Self-Concept
Self-concept your overall attitude about
yourself
Also called:
Self-esteem
Self-image
emotional intelligence
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Self-Efficacy
Self-efficacy your belief in your capability
to perform in a specific situation
Self-efficacy affects your-
effort
persistence
expressed interest
the difficulty of goals you select
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Self-Fulfilling Prophecy
Your expectations affect your performance
Self-fulfilling prophecy occurs when your
Attribution Theory
Attribution the perception of the cause of
behavior as being internal or external
Internal behavior is within the control of the
person
External behavior is out of the persons control
visualize them
Step 3. Develop a plan and implement it
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Values (1 of 2)
Values are the things that have worth for or
are important to the individual
Concern what should be
Influence the choices we make among alternative
behaviors
Value system the set of standards by
which an individual lives
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Values (2 of 2)
Values direct the form that motivated
behavior will take
Values help shape your attitudes
as attitudes
Values are more stable than attitudes
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Spirituality (1 of 2)
Ones spirituality is the essence of who he or
she is
It defines the inner self-
separate from the body
including the physical and intellectual self
Spirituality (2 of 2)
It is a state of intimate relationship with the
inner self of higher values and morality
It is a recognition of the truth of the inner
nature of people
It does not apply to particular religions,
Ethics
Ethics the moral standard of right and
wrong behavior
Ethical behavior is affected by:
The situation
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3. Postconventional
Behavior is motivated by universal principles of right and wrong, regardless of
the expectations of the leader or group. One seeks to balance the concerns for
self with those of others and the common good.
2. Conventional
Living up to expectations of acceptable behavior defined by others motivates
behavior to fulfill duties and obligations. Common for followers to copy the
behavior of the leaders and group.
1. Preconventional
Self-interest motivates behavior to meet ones own needs to gain rewards while
following rules and obedient to authority to avoid punishment.
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Global Ethics
Different countries have different levels of
ethical standards
Managers typically have two choices: