PATIENT EDUCATION IN

RADIOLOGY
Felicia Branch
April 24, 2017
 PROBLEM: INADEQUATE PATIENT EDUCATION
Patient arrives unprepared for radiographic procedure

Procedure may require:

Issues:
Dietary restrictions
Reduce work flow efficiency
Invasive procedures Procedure list
Screening Scheduling delays
MRI Reduce patient satisfaction
Confined spaces Loud noises
Radiation exposure
Loud noises
Waste resources
Radiation Exposure Contrast media orders
Contrast Media
 ROOT CAUSE ANALYSIS
Problem:
Inadequate Patient
Education

Ordering
Physician/PA/HCP Patient

Time Age
Education Mental Status
Patient Cooperation
Non-English Speakers
Pediatric/Geriatric
 TEAM MEMBERS
Ordering Physician ( MD, Residents)
HCP: PA/Nurses
Radiologists
Radiologic Technologists
Graphic Design Artist
Translator
 PLAN: PATIENT EDUCATION PROGRAM

Passive Process Active Process

Brochures/ Pamphlets Ordering physicians
Available in multiple languages PA/Nurses/Resident
English, Spanish, French,
Arabic
Radiographic Technologists

Videos
Short narrated pictorials of
common radiographic exams
Can be shown during
appointment
Available online as part of EHR
Email
Reminders sent before/after appt.
 DO: RESOURCES NEEDED
Time
Physician, RT, Supervisor, Artist

Paper/Ink
Copies of brochures and pamphlets

Computer Software
Computer/iPads/Monitors to view educational videos
Translator

Funding
Donations
Volunteers
Grants
 CHECK
Action Person Responsible Completion Monitoring System Resources Needed
Deadline
Monitor procedure Technologists Biweekly Biweekly Report, Completed check
incompletion rate measured daily sheet and computer
software

Monitor reason for Technologists Biweekly Biweekly report, Completed check

procedure measured daily sheets and computer
incompletion software

Monitor use of Supervisors End of every week Weekly Computer check
education programs documentation of sheets
feedback
Feedback on passive Supervisors Monthly and/or much Documentation of Surveys and
and active education as needed feedback computer software to
programs synthesize and
analyze results

Monitor reason for procedure incompletion
Patient refusal
Dietary restriction not met
Patient failed screening criteria
Other (ex. Cancelled, duplicate procedure)

Feedback on passive and active education programs

Patient prospective
Physician/HCP/Rad Tech prospective
 ACT

Maintain education program

Modify education program
Apply similar education programs to other departments