UNWTO.

TedQual Certification Programme

18 Januari 2017
7 langkah menyusun borang tedqual
1 PAHAMI sasaran & aspek yang dievaluasi 5 aspek (p9)
2 PAHAMI SECARA MENDALAM thd 5 area yang akan
dianalisis (p10-12)
3 PAHAMI format yang digunakan untuk menulis borang (p40-
45)
4 PAHAMI & TULIS sesuai panduan yang diminta dalam menulis
borang pada format (mulai p14)
5 PAHAMI & TULIS sesuai practical guide (p36)
6 TULIS list of evidence
7 KUMPULKAN evidence & SCAN yang dibutuhkan
 Borang tedqual

1 Borang 5 aspek
2 Borang implementation of Global code of
ethics for tourism in education program
3 List document required
4 Scan evidence
What it means and implies to grant/keep the
UNWTO.TedQual Certification nowadays?
UNWTO.TedQual Certification Areas of Analysis
 ASPECTS TO BE AUDITED (Regarding quality)
The Employers (Industry and Public Sector)
- The inclusion of the needs of the market (and its active participation) during the
curriculum definition of the tourism educational Programme;

The Student
- Relevance and benefits that the Programme gives to the student;

The Curriculum & Pedagogic System

- Contents, methodology and support (infrastructure and equipment) given to the
Programme;

The Faculty
- The Faculty and facilities given by the Institution for its further training;

The Management
- Management of the Programme and existence/implementation of monitoring
systems.
The implementation of The Global Code of Ethics for Tourism
in the Tourism Education Programme
 Agenda
Introductiontothein-situauditprocessgivento theteamassignedbytheprogramme. Explanationof thedetailsrelatedto
theprogrammeto beaudited. Informationonthereviewof documentsandtheir location, andhowtheinterviewswill be
conductedandtheir timeframe.
Interview with the Director of the Programme, Director, of the Department/College/School which the Programme belongs to,
Director of undergraduate and graduate degree respectively, responsible for the international relations office /department /unit
and international programmesof theInstitution.
Visual audit of the infrastructure/facilities of the institution/ programme, focusing on the following areas: management/
planning, student support offices(administration, employment, internships, interchangesetc.), library, computer and languagelabs,
sportsfacilities, etc.
Thedocumentalaudit.
InterviewwithfacultymembersoftheProgramme.
Interviewwithstudents.
Interviewwithalumni.
Interviewwithrepresentativesoftheprivateandpublicsector.
General conclusionsoftheauditprocess.
WAWANCARA MANAJEMEN

1. Komitmen terhadap kualitas

2. Sistem manajemen & organisasi yang dibangun untuk
mewujudkan kualitas
3. Pelibatan stakeholders internal eksternal dalam
mengembangkan program
4. Pengembangan program, SDM, dan sarana
5. Kerjasama yang dikembangkan untuk meningkatkan
kualitas
6. Sistem manajemen mutu (perencanaan, monitoring,
evaluasi, langkah perbaikan, survei kepuasan)
TIM SUKSES

1. Tim Pengarah Pimpinan (Rektor, Purek, Dekan, SPM)

2. Tim Pelaksana SPM, Prodi terkait
3. Tim Pendukung Kegiatan
- Acara (pre sosialisasi & during)
- Terkait interview (manajemen, mahasiswa, dosen, alumni, employer
(swasta, pemerintah)
- Sarana
UNWTO TedQual Sertificaction :

Valid for three years,

until June 2017