HOTEL SERVICES

Case studies
The Gateway 3 star hotel
(TAJ group)
D.V.Manor 4 star hotel
(CHOICE GROUP)
THEGATEWAY
D.V MANOR
ROOMS
GATEWAY
There are 109 rooms, out of which 2
are left as spare rooms.
There are 15 rooms for each floor.
Average occupancy 95%
Restaurants -2, bars 1, banquet halls
4.
Banquet hall capacity is 1000 for one
hall and remaining are 200 each.
One swimming pool and two foutains.
D.V.MANOR
There are 118 rooms, out of which 2
are left as spare rooms.
There are 25 rooms for each floor.
Average occupancy 95%
Restaurants -2, bars 1, banquet halls
3.
Banquet hall capacity is 200 for one
hall and remaining are 500 each.
No swimming pool and one fountain.
KITCHEN SERVICES
Raw materials
Store
Cooking
Servicing
Waste disposal
GATEWAY
Raw materials
Daily consumes
Milk, bread, etc.,
Three days
Pickles, dry fruits, fruits, vegetables, meat, etc.,
Weekly
Beverages, eggs, salt, sugar, etc.,
Monthly
Rice, cereals, etc.,
Yearly
Spices, etc.,
GATEWAY
Storage
Meat
-20c to -18c
Will not be served, if it exceeds -15c.
Vegetables
5c to 8c
Will not be used, if exceeds 10c
GATEWAY
Cooking
Storage
Washing
Peeling
Chopping
Washing
Cooking
Types of kitchens
Chinese, continental, southern, Punjabi.
GATEWAY
Serving
Cooked food will not be stored and will be
served within minutes.
Order will be taken from guests whether
allocate or buffet.
If allocate the item and quantity are mentioned at
respective table number in the quote.
The item and the quantity will be displayed on the
monitor of respective kitchen.
Cooked food will be taken to allocate counter and
from there served to the respective table.
GATEWAY
Service
Room service
Guest in the room will place their order through
phone which will be received by the person in
the counter and he passes the order to
respective kitchen.
From kitchen to service corridor, service lift,
service corridor and then to the room.
GATEWAY
Waste disposal
Dry garbage
Disposable plates and glasses, tissues, etc.,
This garbage is stored in a large room with room
temperature
Daily this will be sent to dumping yard.
Wet garbage
Organic waste.
This garbage is stored in a large room with -9c to
-15c to maintain hygiene
This will be used as manure for cattle.
D.V.MANOR
Raw materials
Daily consumes
Milk, bread, etc.,
Three days
Pickles, dry fruits, fruits, vegetables, meat, etc.,
Weekly
Beverages, eggs, salt, sugar, etc.,
Monthly
Rice, cereals, etc.,
Yearly
Spices, etc.,
D.V.MANOR
Storage
Meat
-10c to -12c
Will not be served, if it exceeds -8c.
Vegetables
8c to 10c
Will not be used, if exceeds 12c
D.V.MANOR
Cooking
Storage
Washing
Peeling
Chopping
Washing
Cooking
Types of kitchens
Two kitchens for banquet and restaurant.
D.V.MANOR
Serving
Cooked food will not be stored and will be
served within minutes.
Order will be taken from guests whether
allocate or buffet.
If allocate the item and quantity are mentioned at
respective table number in the quote.
The item and the quantity will be displayed on the
monitor of respective kitchen.
Cooked food will be taken to allocate counter and
from there served to the respective table.
D.V.MANOR
Service
Room service
Guest in the room will place their order through
phone which will be received by the person in
the counter and he passes the order to
respective kitchen.
From kitchen to service corridor, service lift,
service corridor and then to the room.
D.V.MANOR
Waste disposal
Dry garbage
Disposable plates and glasses, tissues, etc.,
This garbage is stored in a large room with room
temperature
Daily this will be sent to dumping yard.
Wet garbage
Organic waste.
This garbage is stored in a large room with -9c to
-15c to maintain hygiene
This will be used as manure for cattle.
LAUNDRY SERVICES
GATEWAY
Laundry
A bag will be placed in the wardrobe of each room
The guests will put in their used clothes in it,
which will be collected by the service boy while
making the room.
All the bags from all the rooms are combinly
brought to the laundry unit.
Around 100sq.m was provided for laundry unit.
Fares
Delivery on time Rs.80/-
Express delivery (one hour) Rs.450/-
D.V.MANOR
Laundry
A bag will be placed in the wardrobe of each room
The guests will put in their used clothes in it,
which will be collected by the service boy while
making the room.
All the bags from all the rooms are combinly
brought to the laundry unit.
Around 100sq.m was provided for laundry unit.
Fares
Delivery on time Rs.75/-
Express delivery (one hour) Rs.300/-
FIRE FIGHTING SERVICES
GATEWAY
Every floor has two fire exits which leads
to ground floor.
Signage's are provided everywhere for
awareness.
Smoke detectors, sprinklers and fire
alarms etc., are provided.
In the places like kitchen, the sprinklers
get reacted for the temperature more
than 60c and other places it is 45c
D.V.MANOR
Every floor has only one fire exit which
leads to ground floor.
Signage's are provided everywhere for
awareness.
Smoke detectors, sprinklers and fire
alarms etc., are provided.
In the places like kitchen, the sprinklers
get reacted for the temperature more
than 60c and other places it is 45c
GENERATORS
GATEWAY
Generators
380 kva, two generators.
They consume 5600 kw per day.
They consume 102 liters of diesel per day
D.V.MANOR
Generators
320 kva, two generators.
They consume 4200 kw per day.
They consume 93 liters

of diesel per day

WATER TANKS
GATEWAY
Sump 100 kl, 2 tanks
Over head tank 50kl
D.V.MANOR
Sump 100 kl and 80 kl, 2 tanks
Over head tank 60kl
THANK YOU

AVINASH 04
KRISHNA 16
NAREAN 20
PRAVEEN 25
PHANI 26
SUNDEEP 48