CONSUMER PROTECTION

BY : KANIKA RANA, INA SHARMA,

DIVYA SHARMA , MANSI
 INTRODUCTION
IMPORTANCE
LEGAL PROTECTION TO CONSUMER
CONSUMER RIGHTS
CONSUMER RESPONSIBILITIES
WAYS AND MEANS OF CONSUMER
PROTECTION
 INTRODUCTION
Consumer protection refers to the act of
providing adequate protection to
consumer against the unfair trade
practices of manufacturers and service
providers.
 IMPORTANCE OF CONSUMER
PROTECTION
CONSUMER IGNORANCE : consumer Protection is very important
because it creates awareness among consumer about rights and
reliefs available to them.
UNORGANISED CONSUMERS : IN india, consumer have not yet
organized themselves to have powerful consumer movement .
LONG TERM INTEREST OF BUSINESS: in this highly competitive
world, business firms can exist in long-run only when they satisfy
the consumer. Satisfied customers not only bring repeat sales but
also add new customers by providing good feedback about the firm.
SOCIAL RESPONSIBILITY: A BUSINESS HAS SOCIAL RESPONSIBILITY
TOWARDS VARIOUS STAKEHOLDERS AND CONSUMER IS ONE OF
THE IMPORTANT STAKEHOLDERS.
 BUSINESS USES SOCIETYS RESOURCES:
BUSINESS MAKES USE OF VARIOUS RESOURCES, WHICH ARE
SUPPLIED BY SOCIETY. BUSINESSMEN ARE NOT THE OWNERS
BUT MERELY THE TRUSTESS OF SUCH RESOURCES.
WIDESPREAD EXPLOITATION OF CONSUMER: THE
CONSUMER ARE WIDELY EXPLOITED THROUGH
VARIOUS UNFAIR TRADE PRACTICES, SUCH AS
DEFECTIVE AND UNSAFE PRODUCTS, ADULTERATION,
MISLEADING ADVERTISING, ETC.
 LEGAL PROTECTION TO CONSUMERS

THE CONSUMER PROTECTION ACT, 1986:THE CONSUMER

PROTECTION ACT, 1986 WAS ENACTED TO PROTECT and promoted
the interests of consumers.
THE CONTRACT ACT,1982: THIS ACT LAYS DOWN THE CONDITIONS IN
WHICH PROMISES MADE BY PARTICES TO A CONTRACT WILL BE
LEGALLY BINDING ON EACH OTHER.
THE SALE OF GOODS ACT,1930:THIS ACT PROVIDES SOME
SAFEGUARDS TO BUYERS OF GOODS IF GOODS PURCHASED DO NOT
FULFILL THE EXPRESS OR IMPLIED CONDITIONS AND WARRANTIES.
THE ESSENTIAL COMMODITIES ACT,1955:THIS ACT SEEKS TO
CONTROL PRODUCTION, SUPPLY AND DISTRIBUTION OF ESSENTIAL
COMMODITIES.
 THE AGRICULTURAL PRODUCE ACT,1937:THIS ACT
PROVIDES GRADE STANDARDS FOR AGRICULTURAL
commodities and live stock products.
THE TRADE MARKS ACT,1999: THIS ACT HAS
REPLACED THE TRADE AND MERCANDISE MARKS
ACT,1958.
 CONSUMER RIGHTS
RIGHTS TO SAFETY: ACCORDING TO THIS
RIGHTS,CONSUMER HAS A RIGHT TO BE PROTECTED
AGAINST GOODS AND SERVICES WHICH ARE
HAZARDOUS TO LIFE,HEALTH AND PROPERTY.
RIGHT TO BE INFORMED: ACCORDINGS TO THIS RIGHTS,
CONSUMER HAS THE RIGHT TO BE INFORMED ABOUT
THE QUALITY,QUANTITY, PURITY, STANDard and price of
goods or services so as to protect himself from unfair
trade practices.
RIGHT TO CHOOSE: ACCORDING TO THIS RIGHT,EVERY
CONSUMER HAS THE RIGHT TO CHOOSE FROM A VARIETY
OF GOODS AND SERVICES AT COMPETITIVE PRICES.
 RIGHT TO BE HEARD: ACCORDING TO THIS RIGHT,
CONSUMER HAS THE RIGHT TO FILE A COMPLAINT
AND TO BE HEARD IN CASE OF DISSATISFACTION
WITH A GOOD OR A SERVICE.
RIGHT TO SEEK REDRESSAL: ACCORDING TO THIS
RIGHT, CONSUMER HAS THE RIGHT TO GET RELIEF
OR COMPENSATION AGAINST ANY UNFAIR TRADE
PRACTICE OR EXPLOITATION.
RIGHT TO CONSUMER EDUCATION: ACCORDING TO
THIS RIGHT, CONSUMER HAS THE RIGHT TO
ACQUIRE KNOWLEDGE AND SKILLS TO BE AN
INFORMED CONSUMER.
 CONSUMER RESPONSIBILITIES
CONSUMER SHOULD HAVE KNOWLEDGE ABOUT
MARKET: CONSUMER SHOLUD BE AWARE ABOUT
VARIES GOODS AND SERVICES AVAILABLE IN THE
MARKET SO THAT AN INTELLIGENT AND WISE CHOICE
CAN BE MADE.
CONSUMER MUST BE QUALITY CONSCIOUS:
CONSUMER SHOULD BUY ONLY STANDARDISED
GOODS AS THEY PROVIDE QUALITY ASSURANCE.
USE THE PRODUCTS SAFE: consumer should learn
about the risks associated with products or services,
follow manufacturers instructions and use the
products safety.
 CONSUMER MUST BE CAUTION : CONSUMER
SHOULD NOT BLINDLY BUY THE PRODUCTS.WHILE
PURCHASING A PRODUCT, HE MUST GET FULL
INFORMATION ABOUT ITS QUANTITY, PRICE, NET
WEIGHT ETC.
CONSUMER MUST BE HONEST: CONSUMER SHOLUD
BE HONEST IN HIS DEALINGS.
CONSUMER MUST FILE A COMPLAINT: CONSUMER
SHOULD FILE A COMPLAINT IN AN APPROPRIATE
CONSUMER FORUM IN CASE OF ANY DEFECT IN THE
PRODUCT OR DEFICIENCY IN THE SERVICE.
 CONSUMER MUST EXERCISE HIS RIGHTS: THE
CONSUMER PROTECTION ACT HAS GRANTED
VARIOUS RIGHTS TO THE CONSUMER.
FORM CONSUMER ORGANISATIONS: CONSUMER
SHOULD FORM CONSUMER SOCIETIES WHICH COULD
PLAY AN ACTIVE PART IN EDUCATING THEM AND
SAFEGUARDING THEIR INTERESTS.
SAVE ENVIRONMENT: CONSUMER MUST SAVE THE
ENVIRONMENT BY AVOIDING WASTE, AND
CONTRIBUTION TO POLLUTION.
 WAYS AND MEANS OF CONSUMER
PROTECTION
SELF REGULATION BY BUSINESS: IN THIS COMPETITIVE
ENVIRONMENT, ENLIGHTENED BUSINESS FIRMS HAVE
REALISED THAT IT IS IN THEIR LONG-TERM INTEREST TO
SERVE THE CUSTOMERS WELL.
BUSINESS ASSOCIATIONS: VARIOUS BUSINESS ASSOCIATIONS
SUCH AS FEDERATION OF INDIAN CHAMBERS OF COMMERCE
AND INDUSTRY (FICCI) AND CONFEDERATION OF INDIA
INDUSTRIES.
CONSUMER AWARENESS : AN EDUCATEDAND WELL
INFORMED CONSUMER IS IN A BETTER POSITION TO RAISE HIS
VOICE AGAINST ANY UNFAIR PRACTICES OR EXPLOITATION.
 CONSUMER ORGANISATION: CONSUMER
ORGANISATION PLAY AN IMPORTANT ROLE IN
EDUCATING CONSUMER ABOUT THEIR RIGHTS AND
PROVIDING PROTECTION TO THEM.
GOVERNMENT: GOVERNMENT OF INDIA HAS
FRAMED VARIOUS LEGISLATION TO PROVIDE
PROTECTION TO CONSUMER. THE MOST
IMPORTANT OF THESE IS THE CONSUMER
PROTECTION ACT,1986.
THANK YOU