Professional Documents
Culture Documents
Environment
External and Internal Analyses
Environment By studying the external
Sociocultural environment, firms identify
what they might choose to
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ra
Ge
ph
Ec
Industry do
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ra
Environment
Ge
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og
om
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m
ic
De
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Opportunities and
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t
En
threats
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Gl
Competitor
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m
ica
Environment
on
on
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v ir
m
Po
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En
Technological
t
General
External and Internal
Analyses
By studying the internal
environment, firms identify
what they can do
Unique resources,
capabilities, and core
competencies
(sustainable
competitive
advantage)
Challenge of Internal Analysis
Resources
Physical
Human
Financial
Other
Quality and Quantity
Unique resources
A good initial analysis
Internal Audit
Information from:
Management
Marketing
Finance/accounting
Production/operations
Research & Development
Management information Systems
Marketing
Marketing Functions
Customer analysis
Selling products/services
Product & service planning
Pricing
Distribution
Marketing research
Opportunity analysis
Finance/Accounting
Finance/Accounting Functions
Production/Operations Functions
Process
Capacity
Inventory
Workforce
Quality
Research & Development
Information Systems
Security
User-friendly
E-commerce
Analysis of Costs and Profit
Single Businesses
Resource Audit
Analysis of cost and profit
Benchmarking
Value Chain Analysis
Supply Chain Analysis
Benchmarking
Quality of resources,
e.g.
qualifications of
employees
age of machinery
uniqueness (e.g.
patents)
Technological Development
Human Resource Mgmt.
Support Activities
Service
Firm Infrastructure
Procurement
Outbound Logistics
Operations
Inbound Logistics
Primary Activities
To capitalize on the usefulness of the
Value Chain concept...
Supplier Value Chain Firm Value Chain Channel Value Chain Buyer Value Chain
Value Chains are part of a Total Value System
Upstream Value
Supplier Value Chain Firm Value Chain Channel Value Chain Buyer Value Chain
History
Strategy
Success at Implementation
Outsourcing
Outsourcing is the M
gin ar
purchase of some ar gi
M n
or all of a value-
Technological Development
creating activity
Firm Infrastructure
Usually this is
because the Marketing & Sales
Procurement
specialty supplier Outbound Logistics
can provide these
functions more Operations
efficiently
Inbound Logistics
Primary Activities
Strategic Rationales for
Outsourcing
Improve Business Focus
lets company focus on broader business issues by
having outside experts handle various operational
details
Provide Access to World-Class Capabilities
the specialized resources of outsourcing providers
makes world-class capabilities available to firms in
a wide range of applications
Strategic Rationales for
Outsourcing
Accelerate Business Re-Engineering Benefits
achieves re-engineering benefits more quickly by
having outsiders--who have already achieved
world-class standards--take over process
Share Risks
reduces investment requirements and makes firm
more flexible, dynamic and better able to adapt to
changing opportunities
Strategic Rationales for
Outsourcing
Free Resources for Other Purposes
permits firm to redirect efforts from non-core
activities toward those that serve customers more
effectively
Outsourcing Issues
Greatest Value
outsource only to firms possessing a core competence
in terms of performing the primary or support activity
being outsourced
Evaluating Resources and Capabilities
dont outsource activities in which the firm itself can
create and capture value
Environmental Threats and Ongoing Tasks
do not outsource primary and support activities that
are used to neutralize environmental threats or
complete necessary ongoing organizational tasks
Outsourcing Issues
Nonstrategic Team of Resources
do not outsource capabilities that are critical to
their success, even though the capabilities are
not actual sources of competitive advantage
Firms Knowledge Base
do not outsource activities that stimulate the
development of new capabilities and
competencies
Revised Value Chain
Firms infrastructure
SUPPORT
ACTIVITIES Technology trapping and commercialisation
Strategic Management
High
Question
High Stars
marks
INDUSTRY
MARKET ATTRACTIVENESS
GROWTH Med
Cash
Low Dogs
cows
Low
Capabilities
Valuable Outsource
Rare
Costly to Imitate
Nonsubstitutable
Resources, Capabilities and Core
Competencies
Capabilities
Are the firms capacity to deploy
resources that have been
purposely integrated to achieve a
desired end state
Emerge over time through
complex interactions among
tangible and intangible resources
Often are based on developing,
carrying and exchanging
information and knowledge
through the firms human capital
Resources, Capabilities and Core
Competencies
Capabilities
The foundation of many
capabilities lies in:
The unique skills and
knowledge of a firms
employees
The functional expertise of
those employees
Capabilities are often
developed in specific
functional areas or as part of
a functional area
Resources, Capabilities and Core
Competencies
Core Competencies
Resources and capabilities that
serve as a source of a firms
competitive advantage:
Distinguish a company
competitively and reflect its
personality
Emerge over time through an
organizational process of
accumulating and learning how to
deploy different resources and
capabilities
Resources, Capabilities and Core
Competencies
Core Competencies
Activities that a firm performs
especially well compared to
competitors
Activities through which the firm
adds unique value to its goods or
services over a long period of
time
Building Sustainable Competitive
Advantage
Four Criteria of
Sustainable Competitive
Advantage
Valuable
Rare
Costly to imitate
Nonsubstituable
Building Sustainable Competitive
Advantage
Valuable capabilities
Help a firm neutralize
threats or exploit
opportunities
Rare capabilities
Are not possessed by
many others
Building Sustainable Competitive
Advantage
Costly-to-Imitate
Capabilities
Historical
A unique and a valuable
organizational culture or
brand name
Ambiguous cause
The causes and uses of a
competence are unclear
Social complexity
Interpersonal relationships,
trust, and friendship among
managers, suppliers, and
customers
Building Sustainable Competitive
Advantage
Nonsubstitutable Capabilities
No strategic equivalent
Core Competence as a Strategic
Capability
Resources Core Competence
Inputs to a firms A strategic
production process capability
Capability
A nonstrategic
team or resource
Sustainability
of Competitive Advantage
le
ab
ut
tit
Ra le?
it a to
bs
on ?
Competitive Performance
N te
ab
Im tly
?
su
re
lu
s
Consequences Implications
Co
Va
Yes/ Competitive
Yes No No No Parity Average Returns
Internal
Internal
Strengths Weaknesses Analyses
Analyses
Threats Opportunities
External
External
Analyses
Analyses
Strategic Assessment
of a business as a whole
Questions
What business are we really in?
What real customer needs do we satisfy?
What problem do we solve for our
customers?