LGE

LGE Internal
Internal Use
Use Only
Only

Service Guide
Model
Model G4
G4 Series
Series

Revision
Revision Revision
Revision 3.0
3.0
Date
Date 26
26thth Nov
Nov 2015
2015

Page 1
 LGE Internal Use Only

Revision History
Country
No Date Revision Contents Target Type Issue Page
/ buyer
Global /All Servic
Service G4 series MSM Big core
1 12th Nov 2015 1.0 (Except USA, e S/W Page 2
Guide disable tool Guide
Canada, Puertorico) Center

Global /All Servic

Service (Modify) G4 series MSM Big Core
2 20th Nov 2015 2.0 (Except USA, e S/W Page 6
Guide disable tool Guide
Canada, Puertorico) Center

Global /All Servic

Service (Add) G4 series MSM Big Core disable
3 26th Nov 2015 3.0 (Except USA, e S/W Page 10
Guide tool Guide
Puertorico) Center

Page 2
 LGE Internal Use Only
Service Guide
G4 series MSM Big core disable tool Guide
G4 All(Except USA, Canada,
Model Revision Rev 1.0 Date 12th Nov 2015 Country Global Buyer Type S/W
series Puertorico)
Contents Service Information Guide Notification Target BRC DSC ASC CIC
Information Guide
This document must be translated to language of each country

1. Purpose
- Sometimes G4 series phone happens Infinite loop Auto power off issue.
- if phones symptom is Infinite loop Auto power off, you should Change a Main board. Tot file series
Model name
- if customer wants to Data Back-up, you should use this Recovery tool.
- Please Data Back-up proceed after Recovery complete. LGH815
- This Phone (Recovery was completed) is abnormal Main Board. LGH815AR
- Please don't reuse the Main Board. LGH815K
LGH815L
2. Installation Produre H815XX Series
- G4 series MSM Big core disable tool Install_V1.0.zip file unzip on C Drive. LGH815P
- LGUP_install_Ver**.msi file installed on the C drive. LGH815PX
- LGUP_8994_DLL_Ver_**.msi file installed on the C drive. LGH815T
- Check the G4 series MSM Big core disable tool File folder. (C Drive) LGH815TR
- tot files must be selected according to the tot file series model. LGH818
H818XX Series LGH818P
3. Notice
- if you have checked the other symptom Power Problem LGH818N
(Except Infinite loop Auto power off), shouldnt use this tool. H819XX Series LGH819
- This tool is support from Only L OS. V32 Series LGV32
- GSFS Customer Symptom code : Auto Power off H810XX Series LGH810PR
H820XX Series LGH820

Please refer more detail Install & User Guide on the Next page.
Page 3
 LGE Internal Use Only
G4 series MSM Big core disable tool Install Procedure

Install zipfile Unzip on C rive Recovery tool Install file Double click.

Next Click. I accept~ Click & Next Click. Finish Click

DLL Install file Double click. DLL file Install Complete.

LGUP Program Install Complete. (You can check Control Panel)
Page 4
 LGE Internal Use Only
G4 series MSM Big core disable tool Procedure

910K D/L Cable connect. Check the Port & Phone Model.
LGUP icon Double click. Check the Progress STANDBY
Check the Process UPGRADE

Check the Bin file (*.tot).

Open Button click.
Select the Bin File (*.tot). Page 5
 LGE Internal Use Only
G4 series MSM Big core disable tool Procedure

Check the file Path. Check the Progress 0~99%

Start Button click.

You can customers user Data Back-up !!!

Recovery is complete.
Exit Button click.
Page 6
 LGE Internal Use Only
Service Guide
(Modify) G4 series MSM Big core disable tool
Guide
G4 All(Except USA, Canada,
Model Revision Rev 2.0 Date 20th Nov 2015 Country Global Buyer Type S/W
series Puertorico)
Contents Service Information Guide Notification Target BRC DSC ASC CIC
Information Guide
This document must be translated to language of each country

1. Purpose
- Sometimes G4 series phone happens
Model name tot file Name
Infinite loop Auto power off issue.
- if phones symptom is Infinite loop Auto power off,
you should Change a Main board. LGH815AT-00-V10g-GLOBAL-COM-NOV-18-
LGH815
2015+0_RECOVERY_5.1
- if customer wants to Data Back-up,
you should use this Recovery tool.
- Please Data Back-up proceed after Recovery complete. LGH815AT-00-V10g-GLOBAL-COM-NOV-18-
LGH815K
2015+0_RECOVERY_5.1
- This Phone (Recovery was completed) is abnormal Main Board.
- Please don't reuse the Main Board.
LGH815AT-00-V10g-GLOBAL-COM-NOV-18-
LGH815TR
2015+0_RECOVERY_5.1
2. Installation Produre
- if you had a v1.0 tot file folder, LGH818 H81810c_RECOVERY_5.1
you should remove v1.0 tot file folder on C drive.
- you should check v2.0 tot file folder on C driver. LGH818AT-00-V10c-GLOBAL-COM-NOV-17-
- if you use the LGUP tool, you should check LGH818P
2015+0_RECOVERY_5.1
Model name & tot file name. (Please refer right side table)
- LGUP, DLL file is not changed. LGH818AT-00-V10c-GLOBAL-COM-NOV-17-
LGH818N
2015+0_RECOVERY_5.1
3. Notice
- if you have checked the other symptom Power Problem LGH819 H81910c_RECOVERY_5.1
(Except Infinite loop Auto power off), shouldnt use this tool.
LGV32 LGV3210o_RECOVERY_5.1
- This tool is support from Only L OS.
- GSFS Customer Symptom code : Auto Power off

Please refer more detail Install & User Guide on the Next page. Page 7
 LGE Internal Use Only
G4 series MSM Big core disable tool Install Procedure

Install zip file Unzip on C rive Recovery tool Install file click.

Next Click. I accept~ Click & Next Click. Finish Click

DLL Install file Double click. DLL file Install Complete.

LGUP Program Install Complete. (You can check Control Page 8
 LGE Internal Use Only
G4 series MSM Big core disable tool Procedure

910K D/L Cable connect. Check the Port & Phone Model.
LGUP icon Double click. Check the Progress STANDBY
Check the Process UPGRADE

Check the Bin file (*.tot).

Select the Bin File (*.tot). Open Button click. Page 9
 LGE Internal Use Only
G4 series MSM Big core disable tool Procedure

Check the file Path. Check the Progress 0~99%

Start Button click.

You can customers user Data Back-up !!!

Recovery is complete.
Exit Button click.
Page 10
 LGE Internal Use Only
Service Guide
(Add) G4 series MSM Big core disable tool Guide
G4
Model Revision Rev 3.0 Date 26th Nov 2015 Country Global Buyer All(Except USA, Puertorico) Type S/W
series
Contents Service Information Guide Notification Target BRC DSC ASC CIC
Information Guide
This document must be translated to language of each country

1. Purpose
- Sometimes G4 series phone happens Model
Infinite loop Auto power off issue. tot file Name
name
- if phones symptom is Infinite loop Auto power off,
you should Change a Main board. LGH812 H81210h_recovery_RECOVERY_5.1
- if customer wants to Data Back-up,
you should use this Recovery tool. LGH815AT-00-V10g-GLOBAL-COM-NOV-18-
LGH815
2015+0_RECOVERY_5.1
- Please Data Back-up proceed after Recovery complete.
- This Phone (Recovery was completed) is abnormal Main Board.
LGH815AT-00-V10g-GLOBAL-COM-NOV-18-
- Please don't reuse the Main Board. LGH815K
2015+0_RECOVERY_5.1

2. Installation Produre LGH815AT-00-V10g-GLOBAL-COM-NOV-18-

- if you had a v1.0 tot file folder, LGH815TR
2015+0_RECOVERY_5.1
you should remove v1.0 tot file folder on C drive.
- you should check v2.0 tot file folder on C driver. LGH818 H81810c_RECOVERY_5.1
- if you use the LGUP tool, you should check
Model name & tot file name. (Please refer right side table) LGH818AT-00-V10c-GLOBAL-COM-NOV-17-
LGH818P
- LGUP, DLL file is not changed. 2015+0_RECOVERY_5.1

3. Notice LGH818N
LGH818AT-00-V10c-GLOBAL-COM-NOV-17-
- if you have checked the other symptom Power Problem 2015+0_RECOVERY_5.1
(Except Infinite loop Auto power off), shouldnt use this tool.
LGH819 H81910c_RECOVERY_5.1
- This tool is support from Only L OS.
- GSFS Customer Symptom code : Auto Power off LGV32 LGV3210o_RECOVERY_5.1

Page 11