Professional Documents
Culture Documents
Bateman Snell
Management Competing
in the
New Era
5th
Edition
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved
10-2
Part Three
Chapter 10 - Human Resources Management
Chapter Outline
Strategic Human Resources Management
Staffing the Organization
Developing the Workforce
Performance Appraisal
Designing Reward Systems
Labor Relations
Learning Objectives
After studying Chapter 10, you will know:
how companies use human resources management to gain
competitive advantage
why companies recruit both internally and externally for new
hires
the various methods available for selecting new employees
performance
how to analyze the fundamental aspects of a reward system
Learning Objectives
After studying Chapter 10, you will know:
how unions influence human resources management
how the legal system influences human resources
management
create value
are rare
are organized
Effectiveness Of Recruitment
Sources
Unions 1.64
Public employment agencies 1.92
Private employment agencies 2.78
Direct applications 2.86
Want ads 3.05
Professional associations 3.08
Executive search firms 3.71
College recruiting 3.81
Employee referrals 3.84
prospective employers
tend not to be useful for making final selection decisions
Interviews - most popular selection tool
questions that are not job related are prohibited
unstructured (nondirective) - interviewer asks different
Cognitive
ability tests - measure intellectual abilities
Performance tests - require performing a sample of the job
evidence of validity
Correlation Scatterplots
Performance
Low Low
Low High Low High
Test score Test score
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved
10-18
80 Videotapes
Internet/WWW
Percentage using
60 Games/Simulations
(computer-based)
Videoconferencing
40 (to group)
Satellite/
Broadcast TV
20 Outdoor experiential
programs
Videoconferencing
0 Overall 100-499 500-999 1,000-2,499 2,500-9,999 10,000 (individual desktops)
or more
Number of employees
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved
10-24
Performance Appraisal
Performance appraisal
theassessment of an employee’s job performance
two basic purposes
planning
What do you appraise?
Traitappraisals - subjective judgments about employee
performance
oftenleads to personal bias
may not be suitable for obtaining useful feedback
Appraisal
Use more than Communicate
System
one rater where performance
possible standards
Document Evaluate on
the process specific
carefully behaviors
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved
10-28
internal
customers include anyone inside the organization who
depends upon an employee’s work output
self-appraisals
- increases worker’s involvement in appraisal
360 degree appraisal - uses multiple sources to gain
organization
jobs similar in worth are grouped into families
individual pay decisions - concern different pay rates for jobs of
similar worth within the same family
decisions based on:
seniority
performance
Pay Structure
Maximum rate
8.00
7.00
Minimum rate
Wage rates
6.50
4.50 Midpoint
150 200 250 300 350 400 450 500
Job worth (total points)
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved
10-33
company productivity
each group has a production standard
pay is based on the amount of production over the standard
provisions
Equal
Pay Act (EPA) of 1963 - prohibits unequal pay for men and
women who perform equal work
exceptions permitted where pay differential is based on seniority, a
merit system, or an incentive system
comparable worth - principle of equal pay for different jobs of equal
worth
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved
10-36
Labor Relations
Labor relations
system of relations between workers and management
Labor laws
National Labor Relations Act (NLRA) - Wagner Act
declared labor organizations legal
established five unfair employer labor practices
Union vote:
Yes
or
No Union image
Job attitudes •Corrupt?
•Job dissatisfaction •Too powerful?
•Unfair supervision •Unnecessary given
•Poor communication •current legislation
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved
10-41
the contract
union shop - union security clause specifying that workers must
join the union after a set period of time on the job
right to work - state legislation that prohibits the negotiation of