SAP - CRM

Course Content

1. Introduction to SAP CRM

2. Basics and Architecture
3. Sap CRM Functional Overview
4. Business Partner
5. Organizational Management
6. Products Master
7. Transactional Data
Introduction to SAP CRM

1. What is SAP CRM

2. SAP CRM Overview
Model View Controller in WebClient BSPS
Introduction to SAP CRM

* .DO
Introduction to SAP CRM

* .DO
Introduction to SAP CRM
Introduction to SAP CRM
Basics and Architecture

1. Overview of SAP CRM Architecture

2. SAP CRM Middleware
Basics and Architecture
Basics and Architecture
Basics and Architecture
SAP CRM Functional Overview

1. Marketing
2. Sales
3. Services
SAP CRM Functional Overview
SAP CRM Functional Overview

1. Marketing Plan
2. Marketing Campaign
SAP CRM Functional Overview
Marketing:
SAP CRM Functional Overview
Marketing Plan:
SAP CRM Functional Overview
Marketing Campaign:
SAP CRM Functional Overview
Marketing Campaign:
SAP CRM Functional Overview
1. Sales Cycle
2. Accounts and Contact Management
3. Activity Management
4. Opportunity Management
5. Quotation Management
6. Sales Order Management
7. Contract Management
SAP CRM Functional Overview
Sales Cycle:
SAP CRM Functional Overview
Accounts and contact management:
SAP CRM Functional Overview
Activity Management:
SAP CRM Functional Overview

Accounts and contact management Groupware Integration:

SAP CRM Functional Overview
Opportunity Management:
Opportunity is a
recognized
possibility for a
company.
Opportunity allows
you to view sales
project from the
very start and
tract their
progress.
SAP CRM Functional Overview
Quotation Management:
SAP CRM Functional Overview
Sales Order Management:
SAP CRM Functional Overview
Contract Management:
SAP CRM Functional Overview
Sales Order in SAP CRM and ECC system:
SAP CRM Functional Overview

1. Service Contract Management

2. Service Plan
3. Service Order Management
4. Complaints and Returns Management
5. SAP CRM Billing for Services
6. In House Repair
SAP CRM Functional Overview
Service Contract management:
Service contract
are long term
agreements
between
companies and
customers. A
service contract
guaranties
customer specific
services with in the
specific tolerances.
SAP CRM Functional Overview

Service Plan:
SAP CRM Functional Overview
Service Order Management:
SAP CRM Functional Overview
Service Order Processing:
SAP CRM Functional Overview
SAP CRM Service ERP Integration:
SAP CRM Functional Overview
SAP CRM Billing for Service:
SAP CRM Functional Overview
Complaints and Returns Processing:
SAP CRM Functional Overview
In house Repair :
Business Partners
1. Business Partner Relationship

2. Business Partner Category

3. Business Partner Roles

Business Partners:
Businesses Partner:
Business Partners
Business Partners
Business Partners
Businesses Partner Category:
Business Partners
Business Partner Category
Business Partners
Business Partner Role:
Business Partners
Business Partner Relationship:

Business
Partner
relationship
forms business
relevant
connection
between two
business
partners.
Business Partners
Business Partner Relationship:
Business Partners
Businesses Partner Transfer:
Organizational Management
Organizational Management
Organizational Model:
Organizational Management
Business Objects:
Organizational Management
Organizational Management
Organizational Management
Organizational Management
Organizational Management
Organizational Management
Organizational Management
Organization Determination Rule:
Organizational Management
Organizational Management
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