Professional Documents
Culture Documents
I. Pervasiveness
II. Interdependence
2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chapter 1, Slide 3
Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036
Pervasiveness
Manufacturer.
Retailer.
Design firm.
University.
Health services.
2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chapter 1, Slide 4
Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036
Interdependence
Most organizations function as part of a
larger supply chain
2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chapter 1, Slide 5
Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036
Supply Chains
Networks of manufacturers and service
providers that work together to move goods from
the raw material stage through to the end user
2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chapter 1, Slide 6
Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036
Profitability and Survival
Organizations must carefully manage their
operations and supply chains to prosper,
and indeed, survive!
Shoe manufacturer:
How many shoes should we make?
What resources do we need?
What will we outsource?
Location?
Key performance criteria -- Cost? Quality? Speed?
2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chapter 1, Slide 7
Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036
Operations Management
2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chapter 1, Slide 9
Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036
Viewing Operations as a
Transformation Process
Transformation
Process
Manufacturing operations
Inputs Outputs
Materials Tangible goods
People Fulfilled requests
Equipment Service operations Information
Intangible needs Satisfied Customers
Information
2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chapter 1, Slide 10
Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036
Manufacturing
Tangible product
Key decisions:
How much customer involvement?
How much customization?
2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chapter 1, Slide 12
Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036
Cross-Functional Linkages
Finance MIS
Budgeting.
What IT solutions Human
to make it all work
Analysis.
together? Resources
Funds. Skills? Training?
# of Employees?
Design Operations and
Sustainability.
Quality.
Supply Chain
Manufacturability.
Marketing
What products?
Accounting What volumes?
Performance measurement systems. Costs? Quality?
Planning and control. Delivery?
2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chapter 1, Slide 13
Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036
Supply Chain Management
2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chapter 1, Slide 15
Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036
Supply-Chain Operations
Reference (SCOR)* Model
Consists of:
Planning activities
Sourcing activities
Make or production activities
Delivery activities
Return activities
2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chapter 1, Slide 17
Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036
Panera Bread 2006
4th quarter revenues and
profits up 25% and 8%,
respectively, over 2005 4th
quarter*
>200 million pounds of
dough delivered by 110
trucks traveling 9.7 million
miles annually
2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chapter 1, Slide 18
Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036
Important Trends
Electronic commerce
Reduces the costs and time associated with
supply chain relationships
Increasing competition and globalization
Fewer industries protected by geography
Relationship management
Competition between chains, not individual firms
Trust and coordination
2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chapter 1, Slide 19
Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036
Operations and Supply Chain
Management and You
Some of the many career positions
Analyst Sourcing Analyst
Commodity Manager Logistics and Material
Customer Service Planner
Manager Systems Support
International Logistics Manager (MIS)
Manager Transportation Manager
Logistics Services Process Analyst
Salesperson Scheduler
Production Manager Purchasing Agent
2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chapter 1, Slide 20
Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036
Operations and Supply Chain
Activities
Process selection, design, and improvement
Forecasting for decision making
Capacity planning for capital investment and
resource levels
Inventory management for amount and location
Planning and control for work scheduling and
meeting demand
Purchasing, managing supplier relationships
Logistics or acquisition and distribution
2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chapter 1, Slide 21
Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036