CONFLICT

MANAGEMENT
JASMIN ROSE A. DALES
CONFLICT
Conflict Management
- Is about balancing the diverse interests
and abilities of individuals with the goals
and objectives of the organization
Conflict
Stimulation
Management
Conflict Stimulation
-Work
Is thegroups are stagnant
creation and
and constructive
comfortable
use withtothe
of conflict status quo
motivate desired
Groups are not motivated to challenge
change
-traditional
Its purposeideas
is to bring about
Change within
situations the organization
in which is of
differences
needed for
opinions it to
are remain competitive
exposed
Conflict Stimulation:
Benefits
Improved team dynamics and
cohesiveness
Improved creativity and learning
Identification of underlying issues
Increased awareness of the importance
of team goals
Conflict Stimulation:
Methods
Increasing resource scarcity
Bringing in outsider
- Entering members with different
background, value, view and managerial
skill
Increasing ambiguity
- should force the group into a dialogue which
should then result in improved
communication
Conflict Resolution
Conflict has become disruptive
Too much time and effort are spent on
conflict rather than on productive efforts
Conflict focuses on internal goals of the
group rather than on organizational
goals
 Conflict Resolution:
Methods
Thomas-Kilmann
The TKI is

Conflict Mode
Instrument
designed to
measure a
persons
behavior in
conflict
situations. In
such situations,
we can describe
an individuals
behavior along
two dimensions:
Assertiveness
- is the process of expressing feelings,
asking for legitimate changes, and giving
and receiving honest feedback in ways
that dont violate the rights of others
Assertiveness: 5 Stages
Describe the situation or behavior objectively
Conflict Resolution:
Methods
Using structure to manage conflict
The managerial hierarchy
Rules and procedures
- organizations that use the hierarchy to
manageRoles
Liaison conflict place one manager in charge
of
- Apeople,
managergroups or departments
in a liaison in conflict
role coordinates
activities acting as a common point of
contact. The manager facilitates the flow of
information between parties.
Conflict Resolution:
Methods
Using interpersonal techniques
Team building
- Team building
Survey feedback activities are intended to
enhance
- The aimthe
Third-Party
effectiveness
ofpeacemaking
this approach isand satisfaction
usually to of
individuals
change the who work of
behavior in supervisors
groups and to
by
- A third party, usually a trained external
promote
showing overall group effectiveness.
facilitator, uses a varietysubordinates
them how their of mediation view
or
them.
negotiation techniques to resolve conflicts.
Thank you