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Global 8D Problem Solving

Process Overview

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D0 - Prepare For Global 8D

Define and quantify symptoms


Identify customer and affected
parties
If necessary, provide Emergency
Response Action to protect the
customer
Determine if G8D should be
implemented

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D1- Establish the G8D Team
Identify G8D Champion
Identify Team Leader
Determine skills and knowledge team
will need at this stage
Establish team membership
Establish team goals
Establish team roles

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D2 - Describe the Problem

Develop the Problem Statement


identifying what is wrong with what

Develop the Problem Description


detailing the problem in quantifiable terms.

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D3 Develop the Interim
Containment Action (ICA)

Is ICA required
Evaluate ERA
Identify and choose best ICA
Plan and implement ICA

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D4 Define and Verify Root Cause

Review process inputs and establish


possible causes
Determine possible root causes
Establish root cause and verify

To be established for the problem and


for the escape point

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D5 Choose and Verify Best
Permanent Corrective Action (PCA)

Select the best permanent corrective


action to remove the root cause
Select the best permanent corrective
action to address the escape point
Verify that both decisions will be
successful when implemented and
not cause undesirable effects.

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D6 Implement and Validate
PCAs

Develop action plan for root cause


and escape point PCAs
Implement PCAs
Remove the ICA
Perform Validation
Confirm with customer

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D7 Prevent Recurrence
Identify systems, policies, practices
and procedures that allowed
problem to occur and to escape to
the customer
Identify and select preventative
actions
Verify preventative actions
Implement preventative actions

Consider current and similar problems

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D8 Recognise Individual and
Group Contributions
Document lessons learnt

Recognise individual contributions

Recognise group contributions

Celebrate completion of G8D teams

task

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Other Global 8D Resources

Modify the necessary systems including


policies, practices and procedures to
prevent recurrence of this problem and
similar ones

Make recommendations for systemic


improvements, as necessary

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