BANK CASE STUDY

FAISAL BANK LIMITED

69- TUFAIL ROAD NEAR GIRJA CHOWK LAHORE CANTT.
Group Members
MUHAMMAD AWAIS
ABU-BAKAR
MUSTAFA FAIZ
TALHA ALI
This Bank is located at prime location on shahrah-e-
tufail road towards girja chowk.
LOCATION
Located on 24 feet wide paved main road.
At the left side of bank is Askari bank limited.
At the right side of Bank is Al-Baraka bank limited.
At the back side of bank is Army officers mess.
Infront of bank there is large space for parking.
Main gate is made of solid steel bars.
Metal detectors are placed on main enterence.
FEATURE
Main gate is made of solid steel bars.
Metal detectors are placed on main entrance.
ATM is at right side of the main entrance.
Premium Banking area is also available.
Lookers are also available.
Cash counters.
Wash room, kitchen.
Photocopiers.
Regular Customer Area

Reception Area.
3x Sale representative desks.
4x Teller Counters.
Manager room.
Lockers.
Waiting Area.
Regular Customer Area

2x Sale representative desks.

6x Teller Counters.
4x Relationship managers.
Manager room.
Lockers.
Waiting Area.
Semi Private Area

1x Kitchen.
2x Bath room.
Record Room.
Private Area
Branch manager room
Operation manager room
Vault
I.T Room
Store Room
Kitchen
Cashier Room.
Function of bank
Saving deposit.
Online banking.
Current account.
Bank over draft.
Loans.
Accepting deposit.
Cash credit.
Discounting bills.
ATM.
Sales department.
Universal Teller.
Positive Points

3x Lounges for Premium Account holder

1x conference Room for Both Customers and Bank employees.
Reception for facilitation of public.
Separate reception and 1xTeller for Premium Account Holders.
Large Waiting area.
Designated I.T Room.
Negative Points

Cash counters orientation on wrong side.

Lockers enterance directly accessable from waiting area.
Access to Public washroom after walking through private and
semi-private zones.
Size of branch managers room was very small.
Kitchen and washrooms infront of each other.
Departments in commercial bank

Credit department
Relationship Managers department
Sales department
Operation managers department
Departments in commercial bank

Credit department
Relationship Managers department
Sales department
Operation managers department
BANK AL-FALAH LIMITED

53/9 SHAHRAH-E-TUFAIL ROAD NEAR MALL OF LAHORE ,

LAHORE CANTT.
This Bank is located at prime location on
shahrah-e-tufail road towards girja chowk.
LOCATION
Located on 24 feet wide paved main road.
At the left side of bank is residential plot.
Atthe right side of Bank is standerd charted
bank limited.
At the back side of bank is Army officers mess.
Infront of bank there is large space for parking.
FEATURES
ATM is at right side of the main entrance.
LIFT IS AVAILABLE.
Premium Banking area is provided on first floor.
Lookers are also available.
6xCash counters
Wash rooms, kitchen.
Photocopiers.
Semi Private Area

1x Kitchen.
Record Room.
photocopier
Private Area
Branch manager room
Operation manager room
Vault
I.T Room
Store Room
Kitchen
Cashier Room.
Function of bank
Saving deposit.
Online banking.
Current account.
Bank over draft.
Loans.
Accepting deposit.
Cash credit.
Discounting bills.
ATM.
Sales department.
Universal Teller.
Positive Points

1x Lounges for Premium Account holder

1x conference Room for Both Customers and Bank employees.
Reception for facilitation of public.
Separate reception and 1xTeller for Premium Account Holders.
Large Waiting area.
Designated I.T Room.
Negative Points

No Reception.
Security system not good.
Congested waiting area.
Not desirable spaces.
Colour combination is to dull.