Professional Documents
Culture Documents
Management
1
ELEVENTH EDITION
GARY DESSLER
Part 1 | Introduction
Chapter 1
Controlling
Leading
Organizing
Staffing
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13
Training
Fairness
Health and
Safety
Labor Relations
Human
Resource
Management
(HRM)
Appraisal
Compensating
14
Appraising performance
Communicating
15
Personnel Mistakes
16
Basic HR Concepts
The bottom line of managing:
Getting results
HR creates value by engaging
in activities that produce the
employee behaviors that the
company needs to achieve
its strategic goals.
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Staff manager
A manager who assists and advises line managers.
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19
Line Function
Line Authority
Implied Authority
Functional Authority
Functions of
HR Managers
Staff Functions
Staff Authority
Innovator
Employee Advocacy
110
Labor Relations
Specialists
Training
Specialists
Human
Resource
Specialties
EEO
Coordinators
Job Analysts
Compensation
Managers
111
FIGURE 11
HR Organization Chart
for a Large Organization
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FIGURE 12
113
Technological Trends
114
FIGURE 14
Source: Michael Schroeder, States Fight Exodus of Jobs, Wall Street Journal, June 3, 2003,
p. 84. Reproduced with permission of Dow Jones & Co. Inc. via Copyright Clearance Center.
2008 Prentice Hall, Inc. All rights reserved.
115
New
Responsibilities
for HR Managers
116
TABLE 11
117
Employment security
Selective hiring
Extensive training
Self-managed teams/decentralized decision making
Reduced status distinctions
Information sharing
Contingent (pay-for-performance) rewards
Transformational leadership
Measurement of management practices
Emphasis on high-quality work
118
Benefits of a High-Performance
Work System (HPWS)
Generate more job applicants
Screen candidates more effectively
Provide more and better training
Link pay more explicitly to performance
Provide a safer work environment
Produce more qualified applicants per position
Hiring based on validated selection tests
Provide more hours of training for new employees
Conduct more performance appraisals
2008 Prentice Hall, Inc. All rights reserved.
119
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FIGURE 16
Source: Steven H. Bates, Business Partners, HR Magazine, September 2003, p. 49. Reproduced
with permission of the Society for Human Resource Management via Copyright Clearance Center.
2008 Prentice Hall, Inc. All rights reserved.
122
HR Certification
HR is becoming more professionalized.
Society for Human Resource Management
(SHRM)
SHRMs Human Resource Certification
Institute (HRCI)
123
Managing Ethics
Ethical lapses
Sarbanes-Oxley in 2003
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