Chapter 1

The Supervisor and the

Management Process

Supervision in the Hospitality Industry

Fourth Edition
(250T or 250)

2007, Educational Institute

Competencies for
The Supervisor and the
Management Process
1. Define management and describe different
management levels and the numerous demands
placed on supervisors.
2. Identify basic management principles.
3. Explain the management functions of authority,
responsibility, and accountability.

2007, Educational Institute

(continued)

Competencies for
The Supervisor and the
Management Process
(continued)

4. Describe the traditional components of

management (planning, organizing, coordinating,
staffing, directing, controlling, and evaluating).
5. Distinguish among technical, human relations, and
conceptual skills and their importance to
supervisory success.
6. Identify fundamental supervisory responsibilities.
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Management Resources

People
Money
Time
Work procedures and methods
Energy
Materials (food and beverage
products, room linens, etc.)
Equipment and tools
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Management Levels
Top ManagementGeneral Manager and
Vice Presidents
Middle ManagementDepartment Heads
Supervisory ManagementDepartment and
Area Supervisors

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Key Management Principles

Organizational Hierarchy
Unity of Command
Division of Labor
Matching
Employee Initiative
Team Spirit
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Authority, Responsibility, and

Accountability
Supervisors are accountable for the
performance of their employees.
When assigning tasks to employees,
supervisors delegate the authority get the
job done, but they do not relinquish
responsibility for getting the job done.
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Components of Management
Planning
Organizing
Coordinating
Staffing
Directing
Controlling
Evaluating
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Strategic Planning
1. Values Statement
2. Mission Statement
3. Vision Statement
4. Long-Range Plan
5. Business Plan

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Operational Planning
1. Business Plan
2. Marketing Plan
3. Operations Budget

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10

Fundamental Supervisory
Responsibilities
Understanding the role of the supervisor
Providing leadership
Improving communications
Conducting orientation and training
Handling problems and conflict
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(continued)

11

Fundamental Supervisory
Responsibilities
(continued)

Motivation and team building

Staffing and scheduling
Improving employee performance
Managing time

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12