TRAINING LITERATURE

ON
QUALITY MANAGEMENT
SYSTEM
Vijai Electricals Ltd

LET US LEARN
TO
RESPECT THE
SIMPLE SYSTEM
WHICH WORKS
TO
DELIVER

WHAT IS QUALITY?
THE TOTALITY OF FEATURES AND
CHARACTERISTICS OF A PRODUCT OR
SERVICE THAT BEAR ON ITS ABILITY TO
SATISFY STATED OR IMPLIED NEEDS.
WHAT IS QUALITY CONTROL?
THE OPERATIONALTECHNIQUES AND
ACTIVITIES THAT ARE USED TO FULFIL
REQUIREMENTS FOR QUALITY.

WHY QUALITY IS NECESSARY?

QUALITY IS NECESSARY BECAUSE
THE DEMAND FOR RELIABILITY,
MAINTAINABILITY,SAFETY,
ECONOMY, AND SERVICEABILITY
BECOME STRONGER AND
STRONGER YEAR BY YEAR.
IF WE CAN NOT PRODUCE THESE
DEMANDED QUALITY PRODUCTS
THEN WE CAN NOT SURVIVE

QUALITY MANAGEMENT
ALL ACTIVITIES OF THE OVERALL
MANAGEMENT FUNCTION THAT DETERMINE
THE QUALITY POLICY, OBJECTIVES AND
RESPONSIBILITIES, AND IMPLEMENT THEM BY
MEANS SUCH AS QUALITY PLANNING,QUALITY
CONTROL, QUALITY ASSURANCE AND QUALITY
IMPROVEMENT WITHIN THE QUALITY SYSTEM.

QUALITY MANAGEMENT IS THE

RESPONSIBILITY OF ALL LEVELS
OFMANAGEMENT BUT MUST BE
LED BY TOP MANAGEMENT.
ITS IMPLEMENTATION INVOLVES ALL
MEMBERS OF THE ORGANIZATION.
IN QUALITY MANAGEMENT CONSIDERATION
IS GIVEN TO ECONOMIC ASPECTS.

WHAT GIVES CUSTOMER SATISFACTION?

1- PERFORMANCE :
It refers to primary operating characteristics.
2 - RELIABILITY

It is the probability of the product failure within the specified time.

3 - CONFORMANCE :
It is the degree to which a products design and operating characteristics match,
standards.
4 - DURABILITY

It is measured of product life.

5- SERVICEABILITY:
Speed, courtesy and competence of repair when a product breaks down.
6 - AESTHETICS:
-

Appearance, out-look, fashion etc.,

Personal preference

Products fit to customers life style.

Definition as per ISO 9001-2000 Quality Management System

Quality
Ability of a set of inherent characteristics of a product, system or process
to fulfill requirements of customers and other interested parties.
Product
Product is defined as result of a process.
Process
Process is defined as system of activities which uses resources to
transform inputs into outputs.
If the term Process is replaced by its definition:
Product then becomes result of a system of activities which uses resources
to transform inputs into outputs.

DOCUMENT
A DOCUMENT IS AN APPROVED CONTENT /
INFORMATION WHICH GIVES GUIDELINES FOR
EXECUTION OF PROCESSES AND INDICATES
THE
CRITERIA
OF
CONFORMANCE
/
ACCEPTANCE AT DIFFERENT STAGES.
EX: DESIGN CALCULATIONS / DRAWINGS
QUALITY SYSTEM MANUALS / PROCEDURES
PROCESS SPECIFICATIONS
WORK INSTRUCTIONS
STANDARDS
FORMATS

A DOCUMENT IS REVIEWED FOR ADEQUACY AT

REGULAR INTERVALS AS AND WHEN THE NEED
ARISES.
ANY CHANGES TO THE DOCUMENTS SHALL BE
RE-APPROVED WITH A NEW REVISION NUMBER.
ALL THE DOCUMENTS SHALL BE CONTROLLED.
OBSOLETE DOCUMENTS SHALL BE IDENTIFIED IF
RETAINED FOR ANY PURPOSE.

RECORD
A RECORD IS THE RESULT / INFORMATION
GENERATED OUT OF THE RESULT OF SEVERAL
PROCESSES EXECUTEDWHICH GIVES REFERENCE TO
ACCEPTANCE / REJECTION / IMPROVEMENT.
RECORDS SOMETIMES PLAY THE ROLE OF DOCUMENTS.
RECORDS PROJECT THE PERFORMANCE AGAINST
EVERY ACTIVITY / PROCESS.
RECORDS SHALL BE SUITABLY IDENTIFIED.
RECORDS DO NOT HAVE ANY REVISIONS.
RETENTION PERIOD AND LOCATION OF RECORDS
SHALL BE SPECIFIED.

LEVEL
LEVEL

LEVEL-I

I
II

LEVEL

III

LEVEL

IV

: QUALITY MANUAL

LEVEL II : GENERAL PROCEDURE MANUAL /

DEPARTMENTAL PROCEDURE MANUALS
LEVEL-III

: PROCESS SPECIFICATIONS / WORK

INSTRUCTIONS / DRAWINGS / PURCHASE ORDERS

LEVEL IV : RECORDS

WHAT IS ISO:9000
With the increased demand for better
products and services all over the world,
several organizations issued standards on
Quality Management Systems for guidance.
In order to have uniformity in terminology and
rationalization,International Organization for
Standardization has issued standards on
Quality Management Systems in 1987
popularly known as ISO:9000 series. This
consists of three standards. Viz.,

ISO:9000 Quality Management and Quality

Assurance Standards:
Guidelines for selection & use.
ISO:9001 Quality Systems Model for Quality
Assurance in design / development,
Production, Installation & Servicing.
ISO:9004 Quality Management & Quality
Systems elements guidelines.

NEED FOR CERTIFICATION

The European Community (EC) is laying
emphasis to buy products / services from
Organizations whose Quality Systems are
certified to ISO:9000 series requirements.
Similarly, several National and International
bodies are thinking of imposing such
conditions for all their purchases. As such, it
is increasingly becoming necessary for the
Organizations to get their Quality Systems
certified.

BENEFITS OF ISO : 9000

CERTIFICATION

It help in our exports, particularly to European

Countries as well as domestic orders involving
World Bank aided projects / global tenders.

Implementation of Quality Systems helps in

improving Quality and productivity.

Avoids multiple surveys by Customers.

Enhances Customer confidence.

ISO 9000 SERIES

TC176 COMMITTEE CONSTITUTED BY ISO
LOOKS AFTER QUALITY MANAGEMENT
SYSTEM REVISIONS.
TC-176 COMMITTEE CONSISTS OF EXPERTS
FROM ALL FIELDS IN THE ENTIRE
WORLD
ISO 9000 SERIES ESTABLISHED IN THE YEAR
1987 PUBLISHED IN THE YEAR 1988.
I REVISION 1994
II REVISION 2000
CAME INTO EXISTENCE FOR IMPLEMENTATION ON 14 th
DECEMBER 2000.

ISO 9000 SYSTEMS

1.When going gets tough:
GET Tougher; develop and
implement these Management Systems
Your best friend in distress to Stay in the market
2. When going gets normal:
GET Ready ; implement these
Systems and win competitive markets.
Your best strategy for Business
Performance improvements.

3.When going gets brighter :

SET in the improvement Process
And use these systems as Continuous
Improvement Tools
GET the cutting edge and aspire
To be the Market Leader
ISO 9000 TRAINING :
Your investment for the FUTURE

TYPE OF AUDITS
ISO 10011
1.

2.

NATURE
1ST PARTY :

2ND & 3RD PARTY:

INTERNAL

EXTERNAL

RESOURCES
1ST Party : OWN AND / OR SUBCONTRACTED
AUDIT TEAM

2ND Party : CUSTOMER / CUSTOMER REPRESENTATIVE

AND / OR
SUBCONTRACTED AUDIT TEAM.
3RD Party : EXTERNAL AGENCY, INDEPENDENT & MAY
BE REGISTER / REGULATORY BODY USING
THEIR AUTHORISED AUDITORS.

3.

INTERESTS
1ST Party
2ND Party
3RD Party

4.

: VESTED INTERESTS
: COMMERCIAL INTERESTS
: NO VESTED AND COMMERCIAL
INTERESTS

ADVICE
1ST Party

2ND Party
3RD Party

: AUDITOR(S) ARE READY &

ALLOWED TO PROVIDE ON
DEMAND
: AUDITORS SHOULD BE READY
ONLY IF ALLOWED BY CLIENT
: NOT ALLOWED TO PROVIDE
ADVICE

3RD PARTY AUDIT

PRE-ASSESSMENT AUDIT
2) CERTIFICATION AUDIT
3) SURVEILLANCE AUDIT
4) RENEWAL AUDIT
1)