Professional Documents
Culture Documents
Asking Questions
Listening
Listening is an important element in communication,
when one individual speaks the other hears and receives
the information to be processed.
Richard Daft definition Listening involves the skill of
grasping both facts and feelings to interpret a messages
genuine meaning(Daft, 2016).
75% of effective communication is listening
(See pages 570 Exhibit 17.5) this diagram shows the
Ten Keys to Effective Listening , it also gives the
qualities and characteristics of a poor listener and a good
listener.
Nonverbal
Communication
Organizational Communication
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References