Professional Documents
Culture Documents
by:Smit Saini
Marketing Communications
Messages and related media used to communicate with a
market.
Advertising
Branding
Direct Marketing
Graphic Design
Packaging
Promotions
Publicity
Sponsorship
Public Relations
Two Types of Communications
Marketing Communication
Information
Positioning
Promotions
Demand Generation
Product
Services
Corporate Communication
Image Building
Public Opinion
Company
Marketing Communication
Information
Positioning
Promotions
Demand Generation
Contact Points
Integrated Marketing
According to American Association;
Planning process designed to assure that all brand
contacts received by a customer or a prospect for a product
or service, are relevant to that person and consistent
over time.
There have been many shifts in the advertising and media
industry that have caused IMC to develop into a primary
strategy for most advertisers.
Main shifts
From media advertising to multiple forms of communication
(including promotions, product placements, mailers...)
From mass media to more specialized media,
From a manufacturer-dominated market to a
retailer-dominated market. BARGAINING POWER
From general-focus advertising to data-based marketing.
From low accountability to greater accountability of agencies
From traditional compensation to performance-based
compensation.
From limited Internet access to widespread Internet
availability.
Communication Planning
Marketing Communication
ATL is a type of advertising through mass media such as TV, cinema, radio,
print, banners and search engines.
Increase brand awareness.
Useful when larger target audience is to be addressed
BTL uses less conventional methods than the usual specific channels of
advertising to promote products, services, etc.
These may include activities such as direct mail, public relations
and sales promotions.
It is more effectively used to increase sales.
When the targetn group is small and specific
TTL refers to an advertising strategy involving both above and below the line
communications in which one form of advertising points the target to another
form of advertising thereby crossing the 'line'.
Advertising
Paid form of non personal communication about an
organization or its products that is transmitted to a target
audience through a mass/broadcast medium.
Pros
Flexibility allows you to focus on a small, precisely defined
segment (School newspapers) or a mass market
Cost efficient -reach a large number at a low cost per person,
allows the message to be repeated, and can improve public
image.
Allows for repeating the message-lets the buyer receive and
compare the messages of various competitors.
Very expressive, allows for dramatization.
Used to build a long term image of a product.
Trigger quick sales, sears advertising a weekend sale.
Cons
Absolute outlay cost very high, make a national
TV ad. approx Rs.150,000, local ad. Rs.60,000. 30 second spot,
Rarely provides quick feedback, or necessarily any feedback
Less persuasive than personal selling
Audience does not have to pay attention
Indirect feedback (without interactivity)
Objectives
- Information Advertising
- Explanations or descriptions
- Builds image
- Persuasive Ad
- Fight competition
- Buy now
- Compare to competition
-Reminder Ads
- Mature products
Models of Communication
Effective Communication program involves
understanding the response process
Operational AIDA
Model
Cognitive
Attention
Hierarchy of Innovation
Effects
Adoption
Information
Awareness
Presentation
Awareness
Processing
Attention
Affective
Interest
Knowledge
Liking
Interest
Comprehensive
Yielding
Evaluation
Trial
Retention
Behaviour
Preference
Conative
Desire
Action
Conviction
Purchase
Behaviour
Classification .
Classification of Advertising
National Advertising:
Some manufacturers may think that their
target is, the entire country.
They select media with a countryside base.
Generally large, established firms belong
to this category.
Hindustan Unilever, Brooke Bond,
Larsen & Toubro, Escorts, Pepsi, Coke
Local Advertising:
Small firms may like to restrict their business to
State or regional level.
Some firms first localize their marketing efforts
and once success has been achieved, they spread
out to wider horizons.
Classifieds in Local Dailies, Small companies,
Dealers
Target Group:
It is on the basis of target groups aimed at it can
further be divided into sub category as:
a. Consumer Advertising
b. Industrial Advertising
c. Trade Advertising:
d. Professional Adverting:
Objective:
Product Advertising: promoting sale of a product
or brand
1.Informative
2.Persuasive
3.Reminder
Those Not
buying Product
Class
Those Buying
Other Brands
Exclusively
Existing Customers
Discounts
Promotions
Availability
Habits
Case Discussion
CASE
CASE
CASE
CASE
CASE
II
III
IV
30%
80%
80%
80%
80%
25
25
45
45
10
23
23
23
35
35
20
20
20
30
Awareness
Favorable
Attitude
Purchased
Brand Once
Repeat
Purchases
Segmentation Strategy
involves :
Development and pursuit of marketing programs
directed towards subgroups of population that an
Organisation can serve potentially
Segmentation strategies
Segmentation Strategies
Concentration Strategy
Focus is on one subgroup and direct marketing plans
towards it
Differentiation Strategy
Two or more subgroups are focused and marketing plans
are developed
Gender
Geographical Location
Income
Usage
Positioning Strategies
Positioning Strategies
Positioning involves a decision to stress only certain
Aspects of our brand and not others.
Key idea is that the consumers must have a clear idea
of what the brand stands for.
Positioning is achieved mostly through a brands
Marketing communications.
Strategic objective must be to have segmentation and
positioning strategies that fit together.
Identifying competitors
Pepsi May define its competitors as;
Other cola drinks
Non-diet soft drinks
All soft drinks
Non alcoholic beverages
All beverages except water
Message Strategy
Attitude
Cognitive
Awareness, comprehension, knowledge
Affective
Evaluation, Liking Preferences
Conative
Action Tendencies like trial, or purchase
We buy something because we like it, and we like it
Because we cognitively evaluate its benefits
LOW
INVOLVEMENT
SITUATIONS
2. Segmentation Commitment
An overt decision is made to ignore parts of the
Market.
Give Meaningful position through undifferentiation
Deliberately generating a diffuse image
Meaning different things to different people
VS.
Positioning through differentiation
Attention
Interpretation
Active Search
Simplify
Passive Search
Distort
Passive Attention
Organize
Cognition
Stimulus Conditions
Intensity
Size
Message
Position
Context
Audience Conditions
Information Needs
Attitudes
Values
Interests
Confidence
Zipping
Zapping
A viewer can turn off the sound or change channel
It is higher in households with Cable TV and with
Multiple people at home
Consumers are forced to pay more attention to ads they
Are zapping than those that are not.
One can make commercials that are interesting,
Entertaining or pleasurable
Consumers are forced to pay more attention to ads they
Are zapping than those that are not.
Executional elements are equally important
Zipping
Zipping rates are lowest for first commercial in
The first slot and highest for last ones.
Far more difficult to fight zipping than zapping
Combat zipping by developing commercials that use visual
Elements like; logos or still shots
These will be visible even if viewers are fast-forwarding
Practical Value
Successful headline format How to.. in context
Of the problem that the consumer is trying to solve
Robert Burnkrant applies general theory of motivation
to process information; based on 3 factors
1. Information need depends upon the nature of product
Products that are costly, complex or unknown
Complexities Theory
Advertising Appeal
An Advertisement should contain an appeal for
creating human interest so that it catches attention.
Human needs are the basis for appeals
There are two issues that are important for an advertiser
Regarding needs:
The number and nature of basic needs
Intensity of motivated behaviour
Buying Motives
Different kinds of motives encourage an individual to
Give attention to certain advertisements and purchase
Certain products.
Achievement: need to perform difficult tasks
Independence: need to be autonomous, have options,
be different
Exhibition / Recognition: need to gain public attention,
show off or to be held up as exemplary
Affiliation: need for close association with
others
Advertising Appeal
Rational Appeals: ads based on functional benefits
Emotional Appeals: are designed to stir up certain
positive (happiness) or negative emotions (fear, anxiety)
Moral Appeals: instilling sense of right and wrong.
often used in messages to arouse a favourable response
Product Oriented
Consumer Oriented
Motives can be
Informational or Transformational
Thinking Products could be purchased for several
informational motives
That have to do with the consumers desire to reduce
negative feelings
A product might be purchased for;
Remove a problem
Problem avoidance
Dissatisfaction with a prior
purchase
Transformational Advertising
Way in which feeling-oriented advertising succeeds in
Associating feelings with brands.
Low Involvement
Trial Experience
Is sufficient
Transformational
Negative Motivation
Positive Motivation
Frequently repeated
likeable ad
Drama Format
High Involvement
Create a feeling of
lifestyle identification
Comparative formats
Supportive information
Thrown in
Brand Image
Attributes + Consequences + Brand Personality
A brand could acquire a personality profile through
Advertising-created association.
Feelings can be associated through advertisements.
security, calmness, excitement, happiness etc.
Importance to Consumers
Self Definition and Symbolic Association
Consumers regard their possessions as part of themselves
Brands encapsulate social meanings (intelligence,
sophistication)
Consumers select those brands that have a brand
Personality, which is congruent with their own selfconcept
Creative Approach
Comparative Advertising:
Two or more named or recognizable brands of the same
Product class are compared and the comparison is made is
Made in terms of one or more attributes.
The comparisons can be:
Using an Endorser
Benefits of using Endorsers:
1. Enhance advertisement readership / viewership /
listenership.
Selecting an Endorser
A Celebrity: has the publicity of and attention getting
Power.
Large segments of the audience instantly recognize and
identify with the with the famous person.
Goodwill can be transferred to the brand.
Celebrities cost a lot and hard to get.
If they are used for other products they may loose
credibility
They may be overexposed
An Expert
Best choice when product is technical or consumers need
Reassurance that the product is right choice and safe to
Use.
A satisfied customer
To maximize the naturalness of the situation.
Best choice when it is anticipated that there will be strong
audience identification with the role involved.
Creative Process
1.Fact finding : Information search, advertising
objectives
a. Problem Definition: Picking out and pointing the problem
b. Preparation:
2. Idea Finding:
a. Idea Production: tentative ideas
b. Idea Development:
Copywriting
Some Important guidelines:
Cash in on personal experience
Write with heart
Learn from experience of others
Talk with the manufacturers or service providers
Study the product
Review previous advertisements of the product and that of
the competitors
Layouts
Involves bringing all the pieces together
Important factors to consider:
Balance: Pleasing distribution
Contrast: different sizes, shapes and densities, colours
to enhance attention value and readability.
Gaze motion: logical sequence
Unity
Media
The vehicles that carry the ads to the
target market.
Which is most important? Picking the
correct media or having great
creative?
What are the types of media?
Newspapers
Magazines
Internet
Outdoor
Consumers
View of Media
Advertising
Radio
Wireless
Television
Media Overview
Advertisers are placing more emphasis
than ever on media planning
Choosing media & vehicles is the most
complicated of all marketing
communications decisions
Aside from specific vehicles in media,
the planner has to choose
geographical locations and budget
distribution over time
Media Planning
Media Planning = Selection + Scheduling
Factors Influencing Media Planning Decisions
Target Market Profile
Looking at Brand/Product Dynamics
The Creative Execution
Budget Considerations and Media Deals
The Competitive Situation
Availability and Timing Considerations
The Media-Planning
Process
Involves the process of designing a
scheduling plan that shows how
advertising time and space will
contribute to the achievement of
marketing objectives
Marketing
Strategy
Advertising
Advertising
Budget
Objectives
Message
Strategy
Media
Strategy
Media Strategy
Audience Selection
Objective Specification
Media and Vehicle
Media Buying
1. Selecting the
target audience
2. Specifying media
objectives
3. Selecting media
categories and
vehicles
4. Buying media
Reach
Percentage of target audience that is
exposed to
an advertisement.
At least once, during a certain time frame
(usually four weeks)
Reach represents the percentage of
target customers who have an
opportunity to see the advertisers
message.
Frequency
Average number of times an
advertisement reaches the target audience
in a four-week period
Media Scheduling
Reach
(% of target audience with opportunity for exposure to
media vehicle(s) or media plan in a given time frame)
+
Frequency
(average number of times target is likely to be exposed to
the ad in a given time frame)
100%
Brand History
Brand Share
Brand Loyalty
Purchase Cycle
Usage Cycle
Share of Voice
Type
New
High
High
Short
Short
High
Frequency
High
Low
Low
High
High
High