Unit

TWO

What is individual
and interpersonal
Behavior?

Individual
Individual Behavior
Behavior
Individual Behavior (IB)
A study individual behavior is derived from
psychology and explains why individual behave
and react as they do in different situation.
Individual behavior means some concrete action
by a person.
It shows how the person
Behaves
Reacts or respond

Factors
Factors Affecting
Affecting Individual
Individual Behavior
Behavior
Factors affecting behavior of an individual is
broadly classified into 3 heads:
PERSONAL

Biographical
Learned
ENVIRONMENTAL ( social, economic, political
& legal)
ORGANIZATION FACTOR

Factors
Factors Affecting
Affecting Individual
Individual Behavior
Behavior
PERSONAL - Biographical

1.Physical Appearance
2.Age
3.Gender
4.Religion

Factors
Factors Affecting
Affecting Individual
Individual Behavior
Behavior
PERSONAL- Learned
1.Personality:
It refers to the personal traits of the individual,
which are reflected through behavior. It depicts the
type of work that the individual is suited for.
2. Perception:
It refers to the view point of the individual by which
the interpret the situation. The manner in which the
information is shared has the great impact on the
behavior of the other person

Factors
Factors Affecting
Affecting Individual
Individual Behavior
Behavior
PERSONAL- Learned
Attitude : Reflects the positive and the
negative feeling about something/ object/
people. +ve attitude is reflected by good
performance, less absenteeism etc.
Value: Values are beliefs or feeling that
someone or something is worthwhile.
Ability: refers to the capability and the skills of
individual to do the task

Factors
Factors Affecting
Affecting Individual
Individual Behavior
Behavior
Environmental Factors
1.social
2.Economic
3.Cultural
4.Political

Factors
Factors Affecting
Affecting Individual
Individual Behavior
Behavior
Organizational Factors
1.Physical Factors
2.Organizational and structural factors
3.Leadership
4.Reward system

Factors
Factors Affecting
Affecting Individual
Individual Behavior
Behavior
Organizational Factors
1.Physical Factors
2.Organizational and structural factors
3.Leadership
4.Reward system

MARS Model of individual Behavior

MARS model of individual behavior is a
model that seeks to elaborate individual
behavior as a result of internal and
external factors or influences combined
together.

Model of Individual Behavior-MARS

Model
Role
Perceptions
Motivation

Individual
Behavior and
Performance

Ability
Situational
Contingencies

Employee
Employee Motivation
Motivation
Forces within a person that drive his or
her direction, intensity, and persistence
of voluntary behavior
Direction - goal oriented
Intensity - amount of effort
Persistence - continuing effort

Ability:
Ability:

Natural Aptitudes
based on talents, size, capabilities
cannot be learned, or acquired
Eg ( IQ)

Learned Capabilities
can be taught and learned
physical and mental skills

Competency vs Person Job Fit

Generic competencies not specific task abilities

Role
Role Perceptions:
Perceptions:

Beliefs about what behavior is required

to achieve the desired results:
understanding what tasks to perform
understanding relative importance of tasks
understanding preferred
behaviors to accomplish tasks

Situational
Situational Contingencies
Contingencies

Environmental Factors outside of

employee control that constrain or
facilitate their behavior and/or
performance
time, people, resources, working conditions,
customers