YENNAI

A SUPERIOR ENERGY SERVICES

COMPANY
QA QC INDUCTION PROGRAM

What is Quality
Customer Satisfaction.
continuous improvement of work processes with the
goal of satisfying customers requirements.

Quality Assurance vs. Quality

Control
Quality
Assurance

An overall
management plan
guarantee the
integrity of data
(The system)

Quality
Control

A series of
analytical
to
measurements used
to assess the
quality of the
analytical data
(The tools)

What is ISO 9001?

BS EN ISO 9001 globally recognised
Promotes process approach for Quality Management
Systems
Flexible not one size fits all
Aim improved customer satisfaction
Used by internal & external parties for assessment

Model of Process Based QMS

Continual improvement of QMS

Management
responsibility

Customers

Measurement,
analysis and
improvement

Resource
Management

Customers
Satisfaction

Requirements

Product
realization

Product
(output)

Why choose ISO 9001?

ISO 9001 specifies requirements for a QMS where:
Need to demonstrate that organization can consistently
provide products to meet customer and regulatory
needs
Aim to enhance customer satisfaction through continual
improvement of the system

Framework: 8 Management
Principles
Customer Focus
Leadership
Involvement of people
Process approach
System approach to management
Factual approach to decision making
Continual improvement
Mutually beneficial supplier relationships

Quality Policy

Quality Manual

Scope of Quality Management

System QMS
Quality Manual describes the Quality Management System (QMS)
Implemented by YENNAI to meet the requirements of
International Standard ISO 9001, to consistently provide service
that meets customer focused, aims to enhance customer
satisfaction through the effective application of the system and
the processes for its continual improvement and the assurance of
conformity to customer and applicable regulatory requirements.
The Scope of Quality Management System which covers all
aspects and facets of Providing services for Slick line
operation, Well head maintenance, Well testing operation,
Sand monitoring and Provision Steam & Water.

Quality Systems Procedures

a set of actionsthat is the officialor acceptedway of
doing something.
Set of procedure are supplied to each unit to perform
their task.
Record shall be maintained as mentioned in Quality
System Procedures.

Control Of Documents &

Records
Benefits of Good Documentation
Transparency of procedures
Standardised approach to work
Easier to cover for staff absences
Training and induction of new staff easier
Document control procedures ensure staff have latest
documentation

Management Responsibility
Communicating to the organization the importance of
meeting customer as well as statutory and regulatory
requirements.
Management shall committed to develop and
implement of the quality management system and
continually improving its effectiveness.
Management shall ensure that responsibilities and
authorities are defined and communicated within the
organization.
Management shall review the organizations quality
management system at planned intervals, to ensure its
continuing suitability, adequacy and effectiveness.

Service Provision
The organization shall plan and carry out service provision under
controlled conditions. Controlled conditions shall include as applicable,
The availability of information that describes the characteristics of
the product.
The availability of work instructions as necessary,
The use of suitable equipment,
The availability and use of monitoring and measurement equipment,
The implementation of monitoring and measurement, and
The implementation of product release, delivery and post-delivery
activities.

Control of monitoring and

measuring equipment
Where necessary to ensure valid results, measuring
equipment shall,
Be calibrated or verified, or both, at specified intervals
or prior to use, against measurement standards
traceable to international or national measurement
standards,
Have identification in order to determine its calibration
status,
Be safeguarded from adjustments that would invalidate
measurement result,
Be protected from damage and deterioration during

Customer Satisfaction,
As one of the measurements of the performance of the
quality management system, the organization shall
monitor information relating to customer perception as
to whether the organization has met customer
requirements.
The method obtaining information about customer
perception could be obtained from sources such as
customer satisfaction surveys, customer data on
delivered product quality, lost business analysis and
compliments.

Internal Audits
The organization shall conduct internal audits at planned
intervals to whether the quality management system is
effectively implemented and maintained.

Control of nonconforming product

The organization shall ensure that product which does
not conform to product requirements is identified and
controlled to prevent its unintended use or delivery. A
documented procedure shall be established to define the
controls and related responsibilities and authorities for
dealing with nonconforming product.

Continual Improvement
The organization shall continually improve the
effectiveness of the quality management system through
the use of the quality policy, quality objectives, audit
results, analysis of data, corrective and preventive
actions and Management review.

Corrective and Preventive action

The organization shall determine/take action to eliminate
the causes of potential nonconformities in order to
prevent their occurrence.

Where QMS documentation can be

founded?

Questions?