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Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results
expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be
deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other
financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any
statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new
functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our
operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any
litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our
relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of
our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to
larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is
included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent
fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor
Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently
available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based
upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forwardlooking statements.
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Release
Website
4/27
Sandbox Cut-off
Date
4/29
Read this blog
PRIOR to 4/29!
Webinar: New
Releases: Sandbox
Preview Best
Practices, 5/11
Register here
Staggered Release
Friday, 6/10
(EU0, EU1, EU2, EU3, EU4, EU6, CS82,
Staggered Release,
CS86, NA0, NA2, NA3, NA4, NA5, NA10,
Friday 5/20
NA11, NA12, NA13, NA14, NA15, NA16,
(NA44, NA45)
Release Readiness LiveNA19, NA20, NA21, NA23, NA24, NA25,
Wednesday 6/8
NA26, NA27, NA30, NA32, NA33, NA34,
Thursday 6/9
NA41)
http://bit.ly/SBSummer1
6
Apr
May
Webinar: Mastering
Your Releases, 4/27
Register here
PreRelease
Sign-up
Thursday,
4/21
http://bit.ly/MRSummer
16
Jun
Staggered Release
Friday, 6/3
(NA6, NA7, NA8, NA9,
NA17, NA18, NA22, NA28,
NA29, NA31, EU5)
Sales Cloud
Sales Cloud
The all new Sales Cloud, powered by Lightning
hats new in
W
Lightning
Experience
Contacts to multiple
Accounts
Opportunity Management
Account Insights
Lightning Experience Home
Lightning Email Composer
Activity Timeline
Calendar
List Views
Teams
Salesforce1 Mobile
Offline
Notes
Beta
Lightning Sync
Data.com
New Dashboards
Salesforce Console
Change Owner
Events
Authentication
Images to Notes
Knowledge Articles
Related Lists
See the feature impact tables in the Release Notes to find out when and how
these features become available
63,730
IdeaExchange
Points
Use Case
Example
Administrator
Sales Rep
Healthcare
Financial Services
Setup
Enable Contacts to Multiple Accounts
Setup
Configure Account Contact Related Functionality
Setup
Additional Settings for Contacts to Multiple Accounts
Setup
Create Account Contact Relationship Fields
Setup
Create Custom Page Layouts
Setup
Update Account and Contact Page Layouts
Setup
Create Custom Report Types
Setup
Disable Contacts to Multiple Accounts
Direct Relationship:
relationship between a
contact and its primary
account
Indirect Relationship:
relationship between a
contact a non-primary
account
Use
Link a Contact to Multiple Accounts
Use
View Related Accounts and Contacts
Use
Capture Key Information About the Relationship
Use
Remove an Account Contact Relationship
Update the Account Name field to
delete a contacts primary
account relationship
Use
Automatically Save Past Account Relationships
Use
Deleting an Account with Related Contacts
Admins can block users from
deleting accounts with direct
contacts that are related to
other accounts
Use
Deleting an Account with Related Contacts
Account delete block error
message in Lightning and
Salesforce1 concatenates the
error text
Use
Merge Accounts or Contacts
Admin
Account Contact Relationship Access
Admin
Account Contact Relationship Access
Admin
Account Contact Relationship Access
Opportunity
Management
Account Insights
Catch up on news
from your Accounts
while on the go
Lightning Experience
Home
Add standard or
custom components
Think about a deal room for Sales Reps or an Awesome Admin welcome for
your Salesforce team!
Add standard or
custom components
App Pages
Build a new page once and deploy it to Lightning Experience and
Salesforce1
Templates are responsive designed to look great across phone, tablet
and desktop without any additional configuration.
Salesforce1
Phone
Salesforce1
Tablet
Lightning
Experience
Lightning Email
Composer
Outlook
Gmail
BEFORE
AFTER
Notes
Notes on Salesforce1
Take Offline Notes
Sales reps can now work on
their notes in S1 even if they
dont have internet access!
Offline is in open beta, which
means any admin can turn it on
in the org settings
Upload Images on iOS
Reps now have a quick and
easy way to upload photos or
screenshots directly from their
phone into their notes, adding
meaning and clarity to their
notes.
Improved formatting
bar on top of the
keyboard
Activity Timeline
Calendar
Create a Calendar from any object in Salesforce
List Views
Teams
600
IdeaExchange
Points
Use case:
Mass reassign team
members during a sales
team reorg
Change owner on
highlights panel
8160
IdeaExchange
Points
Lightning Sync
Company
Information is added
to the Lead
Link to
DandBCompany
Object
Manual Clean
Add company
information to
sparse leads
Manual Clean
Enrich leads in Lightning Experience (Step 1)
Data.com helps you keep your data complete and accurate. A lead is appended
with company information from Dun & Bradstreet that allows the incoming
leads to be routed based on territory, geography or other company
firmographics.
Manual Clean
Clean Vitals
Clean leads as they come in and improve match rates!
Match rate
refreshed every 24
hours
Click to download
the most recent
errors (Up to 10K)
Data.com Prospecting
Insights
Industry Insights
Industry Tab
Get Accounts
Sales reps spend a lot of time searching for the right accounts to
grow their pipeline. Now they can prospect more efficiently and
quickly by using Get More Accounts
Offline Beta
With the Salesforce1 10.0 app release on
App Store and Google play, Salesforce1
users will have limited offline create and
edit functionality in Salesforce1 for both
iOS and Android.
Ability to create and edit most
standard and custom objects users
most frequently use
Salesforce1 automatically syncs
BETA offline
ON
user data
Improved conflict resolution
With v10 Client
experience
New Dashboards
Now you can explore your data and
gain insights more easily with these
enhanced interactive charts.
Available
with Summer 16
Available
On
Service Cloud
Service Cloud
See the feature impact tables in the Release Notes to find out when and how
these features become available
2. Create a milestone
Dispatch Console
Dispatch Console
Dedicated console for Dispatchers
Delays? No problem!
If a tech is running late, you
can drag and drop the
assignment to a new one in
real-time
A simple three-step
macro that inserts the
DM prompt link into
your outbound tweet
Parent Posts
Ensure complete conversation threads
NPS
CSAT
Knowledge
Using this feature reduces the number of clicks it takes to filter a Knowledge
Search when it is related to find a good article to use with a Case.
Simplify the experience for your users so all errors can be seen at
one time and corrected together before trying to Save or submit the
article again
If more than 1 Validation Rule error
is violated when the user tries to
Save or Publish, all messages
appear at 1 time at the top of the
Article.
In Setup for a Page Layout per Article Type, you can now
choose Created Date to show the date the current
version was created AND Article Created Date to show
the date the Article was originally created.
.
Console
Standard Console
Includes some of the most popular features like keyboard shortcuts
Launch Pad templates
give agents
preconfigured consoles
saving them precious
time
Use Case:
Look at the preview of a new
case thats come in while
working on another case
.
Events generated by
Email2Case or
Web2Case now
appears as System
events
(no avatar)
Email addresses of
email recipients and
sender appear in clear
bubbles
Searches across Lead,
Contact and Users
Omni-Channel
Work Assigned:
Omni pushes work to agent.
Agent Work record in
assigned state
Work Opened:
Accepted items popped in
Console.
Setup
Console
Setup
Salesforce
Objects
Case
Lead
SOS
Custom
Queued / Hour
nth
nth
nth
Max Pending
Example
Queue 1
2nd
Example
Queue 2
2nd
Example
Queue 3
2nd
1st
1st
1st
Routing
Config
Priority
= 1
Size
= 1 unit
Routing
Config
Priority = 2
Size
= 50%
Routing
Config
Priority
= 3
Size
= 2 units
OMNI ROUTING
Max # of records that can be queued for OmniChannel routing, per hour in an org, across all
omni-channel enabled queues.
Every time an item is assigned to an omni-channel
queue, the platform checks the # en-queued in the
immediately preceding hour.
If the limit has been reached, the item will be
blocked from being assigned to the queue.
ASSIGN TO QUEUE
SOS
NewHaloUI
Includes default action buttons for mute, pause/hold, two-way
camera and end session
Some Use cases
End
Session
Mute
Draggabl
e
Message
Tray
Two-way
Pause/Hol
d
Non-BlockingUI
Maintain In-App Context Even When Waiting To Connect
Customer can wait for
the agent to connect
while maintaining
context within the app.
In-Session UI:
Minimized View
Connecting
Messages
In Session UI:
Maximized View
Newtwo-wayUI
Buildtrustandconnectwithyourcustomersinawholenewway
Tactile UI:
Tap To Change Camera
Views
UI Tool
Tips
Tactile UI:
Tap &
Hold For
Flashlight
Audio
Meter
Minimalistic UI For
Mute, Pause and
End
Salesforce
App Cloud
See the feature impact tables in the Release Notes to find out when and how
these features become available
Add standard or
custom components
Think about a deal room for Sales Reps or an Awesome Admin welcome for
your Salesforce team!
Add standard or
custom components
App Pages
Build a new page once and deploy it to Lightning Experience and
Salesforce1
Templates are responsive designed to look great across phone, tablet
and desktop without any additional configuration.
Salesforce1
Phone
Salesforce1
Tablet
Lightning
Experience
UseCases
RecordPage,HomePageandAppPage
Use Case
Example
Two Factor
Authentication
Two-factor Delegation
Delegate Two-factor administrative capabilities to non-admin
users.
44670
IdeaExchange
Points
Foreachpicklistinstance,createnew
valuesorreuseapreviously-definedglobal
picklist
Createglobalpicklist
intheSetupTree
Enforcedatavalidation
1770
IdeaExchange
Points
Restricted Picklists
Process Builder
Generally Available in Summer 16
1500
IdeaExchange
Points
Facets make it
easier to segment
data along key event
attributes (i.e. user,
role, profile, etc.)
Determine which
Event Monitoring
Datasets you want
to include
Lightning Components
Visualforce for
Lightning Experience
Generally Available in Summer 16
APIs
Session Based
Permission Sets
(Developer Preview)
Use the API to activate permission set for a specific user session
Community
Cloud
Community Cloud
Whats new in the Community Cloud
Community
Files
Chatter
Actionable Insights
Enhanced Moderation in
Community Console
Topic Descriptions
And more.
And more.
See the feature impact tables in the Release Notes to find out when and how
these features become available
Best-in-class Service
Community
Old Component:
Includes Articles and
Discussions, as relevant
to your org
.
New Component:
Includes any tabs
(Objects) you configure
.
Configuring Typeahead
Combined List checked
Recommended, as its better for
accessibility, and
allows for Topic Scoped Search.
Unchecked: returns a
Tabbed List
Pre-moderation only
works on post
Select Review to send a
post into pre-moderation
Actionable Insights
Insights now let you take action on your community activity directly from the
report.
Standard moderation actions such as
approve, delete or remove flag are
supported
Moderator can
select multiple
rows and take an
action
Insights renamed
to Engagement
Topic Descriptions
Description
label can be
changed.
Component only shows up for
Detail Pages on Topics that contain
Descriptions
Syntax highlighting is
enabled for all common
coding languages
Can show up to 10
related questions
Customizable title
Can show up to 10
related articles
Customizable title
Community Builder
Adding the Featured Topics Component and Articles with this Topic
components
Old Component: Includes
Featured Topics, Discussions, and
My Feed. Only the labels are
customizable
Target a page to be
seen differently by
profile types
Duplicate existing
variations to easily create
different versions of
pages
Files
New component
available in
Builder
Chatter Feeds
Syntax highlighting is
enabled for all common
coding languages
Likers Lists
Group Dashboard
(Classic and LEX)
The Dashboard is available to
all group members in LEX, but
only to Group owners and
managers in Classic.
BroadcastGroup
(LEX and Templates)
Only Group
owner/managers
can post. Others
can only comment.
By creating different
Freeze Users
(Templates)
In Templates,
Community Moderators
with the Manage
Users or Manage
Community Users can
freeze Community
members who are not
behaving appropriately.
Frozen users can not log
in, though their profile
and feed posts can still
be viewed.
Tab Customization
(LEX and Templates)
Admins can now create a
similar experience to the
tabbed Profile in Classic.
Analytics
Cloud
Analytics Cloud
Wave Analytics
New Chart Types
Wave Platform
Progressive Rendering
Collaboration on Dashboards
And more.
Undo/Redo
Report Export
Collaborate - Chatter Feed on Reports
Interactive chart filtering
Reports & Dashboard API
And more.
See the feature impact tables in the Release Notes to find out when and how
these features become available
Wave Everywhere
Download as CSV/XLS
Download from a
Lens/Dashboard.
NOTE:
This feature is downloading the result
of displayed query. It does not
download the raw data nor can it be
used as mass export.
Presentation mode
Start Presentation
directly from a
dashboard
Wave Platform
AppExchange
Publish Your Wave Apps to AppExchange
Customers may
purchase and install
your offerings
Wave Flexible
Scheduling
Multi-metric Combo
.
Scatter
Table
Cumulative Line
Donut
Progressive Rendering
Collaboration on Dashboards
Collaboration
Undo/Redo
Undo/Red
o
Report Export
6000
IdeaExchange
Points
Other bucketing
3340
IdeaExchange
Points
Q&A
thank y