MEDICAPS INSTITUTE OF

TECHNOLOGY AND MANAGEMENT

MUMBAI DABBAWALAS

PRESENTED BYAshish Shahwal

Heena Abhyankar
Deepak Soni
Ankita Shrivastav
Kratika Sahu
Chhatrapal yadav

WHO IS DABBAWALA
Dabbawalla , tiffinwalla , or
dabbawallah, is a person who
transfers fresh food from home to
office.Suppose You stay at Andheri
area of Mumbai. And your Office is
near Juhu Beach. Dabbawala will
collect your food tiffin from your
home in Andheri will deliver to you
in your office in Juhu beach during
lunch time.

HOW THE DABBAWALA SYSTEM

It was the time when English were

STARTED?
ruling the India

New Government offices, Post

Offices, Bridges etc. were being
Constructed.
No McDonald or Pizza Hut
A Parsi Banker employed a person
to bring home made food to site of
work
His Colleagues too liked this idea
and Started availing this service.
Slowly this evolved into the present
5000 strong Dabbawala System.

FOUNDER OF DABBAWALA SYSTEM

Hon. Mahadeo Havaji Bacche

Educated only up to Class 2

Started the Dabbawala System with a
handful of 35 Dabbawala in 1890

Hon. Dhondiba Medge

Educated only up to class 4

Framed the Rules and
Regulations of Dabbawala

What is NMTBSA?
(Nutan Mumbai Tiffin Box Suppliers Association)

History
Charitable trust
Avg. Literacy Rate
Total area coverage
Employee Strength
Number of Tiffin's
Time taken

: Started in 1880
: Registered in 1956
: 8th Grade Schooling
: 60 Kms
: 5000
: 2,00,000 Tiffin Boxes
i.e 4,00,000 transactions every day.
: 3 hrs

PRESIDENT & GENERAL SECRETARY

NUTAN MUMBAI TIFFIN BOX SUPPLIERS ASSOCIATION

Raghunath Medge And Mr. Gangaram Laxman Taleker

Operational Motto : Error is horror

Work is Worship.
Serving People is serving
god.
Annadan is Mahadaan.
Time is money.
Unity is Power.
Manav seva me bhagwan
seva milti hai

Q FACTOR OF DABBAWALA
Error Rate:- 1 in 16 million
transaction
Six sigma Performance (99.9999)
Technological Backup:- Nil
Cost Of service:- Rs. 250- 300 per
Month
Standard price for all (Weight;
Distance; Space)
Rs. 30 Crore approximately Annual
Turnover.
No Strike records as reach one a
share holder
Earnings:- 4000 To 5000 P.m

MAJOR FEATURES OF SUPPLY CHAIN

0% Fuel
0% Modern Technology
0% Investment
0% Disputes
99.9999 Performance
100% Customer satisfaction
Food is taken from home or
mess & is delivered at office

DISCIPLINE

Wearing White Cap During

business Hrs.
Reporting To Duty on time
Behave Properly & respect
the customers
Carry Identity cards.
No Alcohol Drinking during
business hour

Organizational Flowchart Of Dabbawala

President
Vice president
General Secretary
Treasure
Director (9)
Mukadaam
Member (500)

13 Members

HR Practices they follow:

Flat organization
No hire and fire rule
Community based Recruitment
Sharing common beliefs, values, ethics
Following of strict dress code
Loyalty & trust is their monopoly
Training provided to the new joiners
Owner + Employee is the designation of each
Quarterly Meetings to discuss issues

Coding System
Use color markers:
E

:: Code for Dabbawala Street

at residential station
VLP :: Residential Station Ville Parle
3
:: Code for Destination station.
E.G :: Church gate
9
:: Code for Dabbawala at Destination.
Ex :: Express towers ( Building name)
12 :: Floor no. in the building.

CODING SYSTEM

JOURNEY OF DABBAWALA

9:30 A.M- 10:30 A.M

2:48- 3:30P:M

3:30- 4:40 P.M

10:34- 11:20 A.M

11:20- 12:30 P:M

1:15- 2:30 P.M

12:30 - 1:00 P.M

Six Sigma Certification:

In 1998, Forbes Global magazine

conducted a quality assurance study on the

Dabbawalas' operations
Gave Rating of 99.999999
Dabbawalas made one error in six
million transactions.
Stood High along with MNCs like
Motorola, GE etc
Dabbawalas got ISO 9001- 2000 for
Excellence in service

Achievements:
Documentaries made by :
BBC ,UTV, MTV, ZEE TV, AAJ TAK, TV TODAY, SAHARA SAMAY, STAR TV,
CNBC TV 18, CNN, SONY TV, TV TOKYO, NDTV.

CASE STUDY made by :

ICFAI Press Hyderabad & Bangalore
Richard Ivey School of Business Canada
Also, Included in a subject in Graduate School of Journalism University of California,
Berkeley

Invitations from :
CII for conference held in Bangalore, IIML, IIMA, CII Cochin, CII Delhi, Dr. Reddys
Lab Foundation Hyderabad, SCMHRD Pune, SCMHRD Nasik, Sadahana Pune, Rotary
Club Bangalore, NIQR at Chennai

Achievements:
World record in Best Time management.
Name in GUINESS BOOK of World Records.
Registered with Ripley's believe it or not.
Invited for marriage of Hon. Prince Charles of England on 9th April,
2005
Documentary called Dabbawalas, Mumbai's unique lunch service
by two Dutch filmmakers in 1998.

Why Successful ?
Decentralization
Low operation cost
Minimum Capital Investment
No overdependence on Technology
Faster Decision Making
Customer satisfaction --- Not Raja, But the
Maharaja

Management Lessons Learnt

Utmost Dependence on Human Capital
Honesty & Integrity
Discipline & Time Management
Pride towards work
Recruitment policies and manpower management
Complete Contentment

REFERENCES
Wikkipedia
www.google.com
Google images
www.Authorstream.com