In the Name of Allah

Most Gracious, Most Merciful.

Competitive Advantage
Through
International
Certifications

Quality & Productivity Society of Pakistan

Business Environment
(Fierce Competition)
 Competitive Advantage
 Competitive advantage
 The ability of a firm to win consistently over
the long term in a competitive situation.
 Competitive advantage is created through
the achievement of five qualities
 Superiority  Non-substitutability
 Inimitability  Appropriability
 Durability

4
 ISO

ISO14
001

ISO 9000
SA80
International 00
OHSAS1
8001
Organization for C 1 70
2 5
/ IE
ISO
Standardization
What is ISO?
International Organization for Standardization
Develops standards do not certify companies
Around 140 countries members
Around 13000 standards produced
Technical Committees are formed to produce standards
TC 176 for ISO 9000
International Organization for Standardization
Email: central@iso.ch
Web: http://www.iso.ch
http://www.bsi.org.uk/iso-tc176-sc2.
 What is an ISO Standard?

• ISO standards are developed by technical

committees comprising experts from the
industrial, technical and business sectors which
have asked for the standards. These experts
may be joined by representatives of government
agencies, testing laboratories, consumer
associations, non-governmental organizations
and academic circles.
 What is an ISO Standard?

• A normative document
• Responding to international need
• Developed according to consensus procedures
• Approved by the ISO membership and members
of the responsible committee
• Adopted by regional & national standards
bodies
 Role of International Standards?

• International Standards, and their use in

technical regulations on products, processes
and services play an important role in
sustainable development and trade facilitation
through the promotion of safety, quality and
technical compatibility.

• Standardization contributes to the basic

infrastructure that underpins society including
health and environment while promoting
sustainability and good regulatory practice.
How do you feel if you receive
a defective product?

How do people feel if they receive

a defective product?

Although it is one of the many distributed

products, it is the only one for the person who
received .
Back to
Basics
Definition of
Quality?
Quality is conformance to requirements or
specifications (Crosby 1979)

Quality is fitness for use (Juran 1988)

 DEMING SAID…
“Reduced variation is
Quality.”
ISO 9001:2008
Process Approach Model
CONTINUAL IMPROVEMENT OF THE
QUALITY MANAGEMENT SYSTEM

C R
C S
e Management a
U q
responsibility U
t
i
u
S i
S
s
r Measurement, f
T e Resource
analysis and T a
c
O m management improvement
e O t
M n
t M
i
o
Input
E s Service Output
E
n

R realization Product
R
 The Structure
0 Introduction
1 Scope
2 Normative reference
3 Terms and definitions
4 Quality management system
requirements
5 Management responsibility
6 Resource management
7 Product realization
8 Measurement, analysis and
improvement
System Requirements /
Structure of the Standard
4 Quality 5 Management 6 Resource 7 Product 8
Management Responsibility Management Realization Measurement
System Analysis &
improvement

Management
General Provision of Planning(7.1)
Commitment(5. General (8.1)
requirements (4.1) resources(6.1)
1)
Customer
Documentation Customer focus related
Requirements(4.2) (5.2) Human Monitoring &
processes(7.2
resources(6.2) measurement(8.2)
)
Quality Design &
policy(5.3) development(7.3)
Infrastructures(6.3 Control of NCP(8.3)
)
Planning(5.4)
Purchasing(7.4)
Work
Analysis of data(8.4)
environment(6.4)
Responsibility,
Production &
authority &
service
communication(
provision(7.5) Improvements(8.5)
5.5)

Management Control of monitoring &

measuring devices(7.6)
Reviews (5.6)
ISO 14001
Air Emissions
Water Effluent
Land Contamination
Solid Waste
Open Air Burning
Ozone Depletion Process
 Pakistan
Environmental Protection
Act of 1997
 Offence by Body Corporate
 Firm, Association of persons, or Society
 When any contravention of this Act has been
committed by a body corporate with
 Consent or connivance of, or
 Negligence on the part of any
 Director, Partner, Manager, other officer of BC
 Such …… shall be deemed guilty of such
contravention along with BC and PUNISHED
accordingly.
 What are NEQS?

 Maximum level of concentration for a

pollutant to be discharged legally into the
environment (air & water)
 Based on the
EMS Model PDCA Model,
Plan-Do-Check-Act
Policy

Management Planning
Review

Implementation

Checking
Corrective Action
OHSAS 18001
 Definitions

• What is a Hazard?
- Hazard is a source of
danger: Any object,
physical condition,
physical effect which has
the potential to cause
harm.
• What is a Risk?
- Risk is a measure of the
likelihood of a particular
loss occurring (e.g. injury,
environmental damage
etc), and how severe that
loss could be.
Drill Press

31
 Definitions

walking
Hazards + Activity = = Risk
=
Slippery floor Walking Falling

=
Unsafe Conditions Unsafe Acts
Heavy Object
32
 Definitions

Hazards + Activity = Risk

walking =
=
Slippery floor Walking Falling

Hazards + Activity = Risk

Unsafe
Unsafe Acts
Conditio
ns
33
Accidents

• Accidents are defined as:

• “An unplanned and undesired event that

leads to injury damage or loss”
Accident ratios

Catastrophic
8
Major
23
Serious
279
Light
999
Near Accidents, Unsafe
30,052 Acts, Hazards

The difference is a matter of LUCK!

Identify all Hazards
& Loss Exposures

Evaluate the Risk

Develop Controls

Goals of Implement Controls

Risk
Manageme Review Adequacy
of Controls

nt
36
Interrelation of OHSAS 18001
Clauses
Hazard Identification
Risk Assessment

Policy

Objectives

Procedures Programmes

Monitoring
Audit

Corrective / Preventive Action

Review 37
 ISO
17025
 ISO/IEC 17025:2005

General requirements for the competence of

testing and calibration laboratories

Scope of ISO/IEC 17025:

“…demonstrate that they (laboratories) operate a
quality system, are technically competent, and
are able to generate technically valid results”
“specifies the general requirements for the
competence to carry out tests and/or
calibrations including sampling”
 ISO/IEC 17025:2005

• UKAS assess and accredit directly against

ISO/IEC 17025
• Two main sections – Management Requirements
and Technical requirements
• Used in relation to a variety of types of testing
and calibration (flexible in its application)
• ILAC G19 clarifies the application in a forensic
context
SA 8000
 W hat Is SA8000?

•SA8000 stands for “Social

Accountability”
•It is based on a set of internationally
accepted standards that participating
organizations must commit to.
•Standards come from ILO
(International Labor Organization) &
other human rights conventions.
SA8000 Standar ds

•Child Labor
•Forced Labor
•Health & Safety
•Freedom of Association
•Discrimination & Harassment
•Discipline
•Working Hours
•Compensation
•Management Systems
ISO 27001
ISO 27002:2005 defines Information Security as the
preservation of:

Ensuring that information is

– Confidentiality accessible only to those
authorized to have access

Safeguarding the accuracy

and completeness of
– Integrity information and processing
methods

Ensuring that authorized

users have access to
– Availability information and associated
assets when required
Security breaches leads to…
• Reputation loss
• Financial loss
• Intellectual property loss
• Legislative Breaches leading to legal actions (Cyber
Law)
• Loss of customer confidence
• Business interruption costs

LOSS OF GOODWILL
 ISO 27001

ISO 27001: This International Standard covers all

types of organizations (e.g. commercial enterprises,
government agencies, non-profit organizations).
This

International Standard specifies the requirements

for establishing; implementing, operating,
monitoring, reviewing, maintaining and improving
documented ISMS within the context of the
organization’s overall business risks. It specifies
requirements for the implementation of security
controls customized to the needs of individual
organizations or parts thereof.

The ISMS is designed to ensure the selection of

adequate and proportionate security controls that
protect information assets and give confidence to
interested parties
What is Management?
 DRUCKER SAID…

“Management
is doing
things right;

Leadership is
doing the
right things. ”
 Final Remarks

“It is no longer good enough to

provide a high quality product,
fairly priced, to the customer on
time - we must now prove that
we have a SYSTEM to do that
over, and over, and over....”
Thank You.