Role Transition:

Growing from Team

member to Team Leader
GROUP A4:
PANKAJ PANWAR
RAJAT SINGH
ROMIL JAIN
SHIVANG SABHARWAL
SRIHARSHA CHAMALLA

Qualities/Traits looked for Promoting People

Goal Alignment

Motivation

Past Performances

Effective decision making

Competence

Leadership

Problems

Melissa Richardson - Team member but not a Team

leader

Declining Sales

Inattention of employees to company work and

initiatives

Poor attitudes of employees

Lack of management support

Alex Hoffman Account Representative

Despite of his awareness

of the problems the
other two sales
representative were
having, no mention of
offers of assistance
Refusal to promote the
companys new line of
fresh flowers
Dismissive towards
Richardson

McClellands Need Theory :

Need theory of motivation
focuses on personality and
learned needs

Needs which can be

applied are : Need for
power

Need for Achievement

Gregorio Torres Account

Representative

Good Relations in Team

ERG Theory

New Website to
manage customer
service

Moderate at self
esteem and social needs
Related Needs

Ready to help
Richardson and take
others work

Melissa Richardson Sales

Manager

Prefers friendly
environment

Goal oriented

Had a goal to make

phoenix as one of the
best sales office

Maslows Need Hierarchy

High Social Needs

Moderate SelfActualization

Sarah Vega Account

Representative

Often comes late

Maslows Need Hierarchy

Not bothered about the

work that is piled up

Misses a day of work

every week

Vega is high in
physiological needs

Chelsea Peterson Store

Merchandiser

Peterson is hostile and

aggressive, feeling
entitled to a promotion
despite lacking the
necessary skills

Herzbergs Two Factor

Theory : Examined the
experiences that
satisfied or dissatisfied
people at work

Nick Ruiz - Store Merchandiser

He was hard worker

who knew a lot about
the product, his
attitude proved
refreshing with respect
to the Hoffman and
Torres

Ruiz thought that he

was fit for the sales
and presented his
resume to Richardson

Expectancy Theory of
Motivation : this theory
explains the effort
leads to performance.
Use this Theory to
design motivation
programs

Recommendations
Increase
Team
Cohesiveness
Organize
Team
building
events
Occasional
outing for
dinner

Clearer Goal
Setting
Customized
goals for
each
member
Improve job
satisfaction

Mentorship
Encourage
Hoffman to
mentor
team
Introduce
mentorship
awards

Recommendations
Employee
Development
Program
Development
program for
Ruiz and
Peterson
Lead to overall
development of
the team

Open
Communication
Improved
communication
within the team
Regular
constructive
feedback

Thank You