Telecommunications

Solutions
For
WNY Business

COMTEL
Company Highlights
Locally owned & Operated
Leading Telecom Provider in WNY (roughly
20% of market)
4,000+ Active Clients
Over 100,000 Lines in Service
24x7x365 Support w/ Help Desk and Field
Dispatch
Fully Trained and Certified Technical Staf
Spares Inventory

COMTEL VoIP - Hosted PBX

Hosted, Cloud Based Service with several
thousand endpoints
Redundant Datacenter Collocation
Virtually Unlimited Capacity
Feature-Rich System with all common PBX
Features
Mobility features including twinning, remote
phones, forwarding
Disaster Recovery solution for efective failover
Caller ID, Call Recording option, Queuing,
Hotdesking, Directory
Choice of Desktop Devices from Mitel
One Bill, simplified service, no software costs
for basic system

COMTEL VoIP
DataCenter Bufalo, NY

Public Switched
Telephone
Network

Comtel Hosted
Telephone System
Service Delivery

Comtel VoIP System Highlights

Redundant Servers, Dual Electrical Grids, Secure Building

Full Complement of features
Local and Long Distance Included
Caller ID-Name & Number
Full Speakerphone Operation
Intercom Dialing regardless of phone devices location
Mobility Option deskphone and cell/smart phone pairing
Unified Messaging voice mail and auto forward to email
Softphone options with contacts integration or desktop softmonitor
24x7x365 Support, Complimentary Training
User and Admin Portal programming changes, reports center

Route
r

POE
Switch

Mitel IP Telephones

COMTEL l 750 Ensminger Road, Tonawanda, NY 14150 l www.comtel.us l

716 874-5500

Comtel VoIP
Highlights
One Simplified Monthly Bill
Partitioned Systems, Dual Power Grids
Full Complement of Standard Features
FREE Software Moves and Changes
Reduction in Monthly Voice Lines compared
to premise system
Low Out of Pocket Expense (under 10K)
Managed Service Around the Clock
24x7x365
FREE Training, Remote & Field Service

Comtel VoIP: Secure &

Reliable
Comtels VoIP Telephone system resides in a
highly secure datacenter. Collocated with
multiple carriers, our VoIP system is monitored
24x7, and managed by a team of technology
experts. Comtel VoIP is feature-rich, with
numerous standard capabilities that deliver
excellent
solutions for todays business. Since Comtel VoIP
is located in our datacenter, you also save on
electrical power and support - as there are no
expensive servers to manage, maintain, or
upgrade.

Redundant
Disaster Recovery Options Built
in
Seamless Communications
Scalable & Cost Effective

Comtel VoIP - Sample Features

Blacklist Numbers
Call Detail Reports
Call Logs
Call Park
Conferencing
Do not Disturb
Flex Numbering
Directory
Intercom
Hot-desking
Page
Redial
Speed Dial
Analog Device Options
Music on Hold
Voice Mail

Blind Transfer
Caller ID
Call Monitoring
Call Waiting
Distinctive Ringing
DSS/BLF
Forwarding
Hold
IVR Routing
Flex Numbering
Park
Transfer
User Programming
Page Interface
Voice Announce
Unified Messaging

Carrier Network Services

Complete Portfolio of products and Services
Back up Voice Services including SIP, PRI,
POTs (analog) lines
Data Connectivity FiOS, MPLS, Point to
Point, Fiber
Internet Access FiOS, Dedicated T1/DS3,
Cable, 4G LTE
Multiple Carrier options for premise/hosted
systems solutions
Disaster Recovery capabilities

COMTEL &
WNY
Business:
Partners in
Communicatio
Thank
ns

you!