Section 1

Section 1
5620 SAM Introduction
Module 1:
Product Overview
2 | Product Overview
Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX
5620 Service Aware Management

Element, Network and Service Management Integrated in ONE Platform
Service-Oriented Management
Service Management
Service Alarms & State Cause
Service Topology Map
Service Assurance
Service Provisioning
Service Templates & Policies
Subscriber Management
Network-Oriented Management
Network Management
SAM-O
SAM-P
SAM-A
SAM-E
Element Management
Physical Topology Maps
Network Topology Maps (LSP, SDP)
Network Commissioning (Tunnels, MPLS, LSP)
Routing Configuration and Views
Nodal-Oriented Management
Equipment Inventory & Configuration
Alarm Surveillance and Policies
PM Collection
R5.0, 6.0, 6.1, 10,

R5.0, 6.0, 6.1, 7.0
11, ..
5620 SAM Portfolio (R11.0)

7705 SAR-8/F:
R2.0/2.1
OMNI: AOS
R6.3.4
Multi Service Access

Metro Ethernet
Service Switch
7705 SAR
OmniSwitch
6850/6855
IP/MPLS Core
7450 ESS-7
9500 MPR
7450 ESS-1
7710 SR-c4
OmniSwitch
6400
7750 SR-1
7750 SR-12
7710 SR-c12
OmniSwitch
9000
7750 SR-7
7450 ESS-6
9500 MPR:
R1.2E
R2.0A
7250 SAS
Telco
Generic Support for

3rd Party Devices
7250 SAS:
R2.0, 3.0
7210
7210 SAS E/M:

R1.0
Alcatel 5620 SAM Portfolio Overview
Operational Support Systems (OSSs)
5620
SAM
SAM-O
OSS Open Interface
Service Portals
SAM-P
SAM-A
Service Assurance
Base
Module
SAM-E
Element
Management
T5C
7705 SAR
7250 SAS
OMNI
685x/6400
Generic
NE
Customer Edge
Service
Management
Modules
7450 ESS7 7450 ESS1

7450 ESS12
7710 SR c4 7750 SR1

7710 SR c127750 SR 7
7710 SR12
IP/MLS Metro IP/MPLS Backbone

Module 2:
5620 SAM Architecture
5620 SAM - Architecture

5620 SAM clients
OSS/Portal Applications
Up to 100 concurrent SAM clients
Directly connected or via Delegate
Server
JMS
7xx0, 7705, 7250, OS685x,

OS6400, OS9000, 9500MPR, T5c,
GNE
HTTPS
HTTP
XML
SSH, FTP, SCP

Telnet, CLI
SNMPv1,2,3
Set/Gets/Traps
Optional 5620
SAM
Distributed
Stats
Collectors
Optional
Redundant
5620 SAM
Server
& Database
5620 SAM - Warm Redundancy
Oracle clustering with dataguard

provides db redundancy
Oracle Enterprise10G supported for
enhanced scalability and new
platforms
The Standby SAM monitors the status
of the Active SAM and checks network
percentage visibility
Manual Activity Switch of the SAM
Servers is supported
Autoswitch during SAM server failure
SAM Client displays the SAM Server
Redundancy Information
5620 SAM Redundancy

Site A (Active)
ACTIVE
Oracle
Active DB
5620
SAM Server
Service Provider
SAM Client or OSS
Network
Standby
Legend:
MI
B
5620
SAM Server
Site B (Standby)
Normal Communication
Normal DB Replication
Oracle
Standby DB
Redundant Communication
Ready to take over during
Failures of Server or DB
5620 SAM Redundancy - Active Server Failure

Site A (Active)
ACTIVE
Oracle
Active DB
5620
SAM Server
Service Provider
SAM Client or OSS
Network
Standby
Legend:
MI
B
5620
SAM Server
Site B (Standby)
Oracle
Standby DB
5620 SAM Redundancy Active Server Failure - Switch

Site A (Partially Active)
Standby
Oracle
Active DB
5620
SAM Server
Service Provider
SAM Client or OSS
Network
Active
Legend:
MI
B
5620
SAM Server
Site B (Partially
Active)
Oracle
Standby DB
R7.0 option to
align Active
server & db
5620 SAM Redundancy Active Server Failure - Switch

Site A (Standby)
Standby
Oracle
Standby DB
5620
SAM Server
Service Provider
SAM Client or OSS
Network
Active
Legend:
MI
B
5620
SAM Server
Site B (Active)
Oracle
Active DB
5620 SAM Redundancy - Active DB Failure

Site A (Active)
ACTIVE
Oracle
Active DB
5620
SAM Server
Service Provider
SAM Client or OSS
Network
Standby
Legend:
MI
B
5620
SAM Server
Site B (Standby)
Oracle
Standby DB
5620 SAM Redundancy Active DB Failure - Switch

Site A (Partially Active)
Active
Oracle
Standby DB
5620
SAM Server
Service Provider
SAM Client or OSS
Network
Standby
Legend:
MI
B
5620
SAM Server
Site B (Partially
Active)
Oracle
Active DB
5620 SAM Redundancy Active DB Failure - Switch
R7.0 option to
align Active
server & db
Site A (Standby)
Standby
Oracle
Standby DB
5620
SAM Server
Service Provider
SAM Client or OSS
Network
Active
Legend:
MI
B
5620
SAM Server
Site B (Active)
Oracle
Active DB
5620 SAM - Application Overview
Moving beyond the rudimentary

FCAPS support
Providing:
Infrastructure Management
Navigation, Protocols, Policies,
Topology
L2 and L3, Templates, QoS,
Composite, Accounting
Service Assurance
Alarms, OAM & Diagnostics,
Mirroring
Module 3:
5620 SAM Security
5620 SAM Security
5620 SAM Operator activity logging:

The 5620 SAM is able to log the user activity for add, delete and
modification to the 5620 SAM system, the 5620 SAM Database and the 5620
SAM network deployment.
The logging information specifies who, what, where and when the
modification were made
The 5620 SAM is able to view the event logs for security control and system
troubleshooting
5620 SAM Open Interface

Activity logging
Encryption
5620 SAM Security

Support 3rd party external authentication and authorisation of the SAM operators
with RADIUS and TACACS+.
Scope of command profiles controlling user permissions
Granularity is down to the package level
Read, Create, Update, Delete
Span of control profiles controlling what network elements can be configured

Complex Passwords & User login Enhancements
Account and password expiry dates
Lockout for x consecutive failed login attempts
Session manager
Support of SNMPv3 Traps authentication

Support Customer programmable login information in SAM login window.
(Customer Welcome message)
5620 SAM - Security
Module 4:
5620 SAM Infrastructure Management
Infrastructure Management Navigation
The Navigation Tree, is a

customizable view, allowing the
operator to quickly navigate around
the network
Add objects to the clipboard
(highlighted)
for operator future reference
Change the root of the view or
create a new tree with a
different root
Can switch back to main root at
a click of a button (highlighted)
The Hierarchical Trees OSPF View allows the operator to navigate through the
networks OSPF connectivity
Each OSPF Area is listed, showing all routers within the area and all interfaces
configured for OSPF within each router
IS-IS view also available.

The Hierarchical Trees Network View
displays all logical objects in the
network
Includes OSPF and BGP objects
All Routing Instances (logical IP
interfaces on the routers), and Static
Routes in the routers
Infrastructure Management - Protocols

Protocol configuration of the network
protocols:
BGP
MPLS
LDP
RIP
OSPF
IS-IS
RSVP
Plus network interface associations
Remote multiple site protocol configuration
Reduced manual CLI errors
Infrastructure Management - Protocols

Statistics are collected
on protocol performance
and stored in the 5620
SAM database
Near-real time &
historical statistic
reports can be
generated
Aids protocol
performance
investigations
Protocol errors
correlated with
associated ports
Aids network resiliency
building
Infrastructure Management - Inventory

Equipment Inventory tracking & reporting
Asset management
Infrastructure Management Policy Management

Network wide policy based management for network
configuration & behavior
Saving time & ensures network stability
Defines the default burst

allocations for queues
based on queues
forwarding class
Defines the default burst
allocations for network
queues
Defines distribution of
traffic over core network
Defines the set of

broadcast channels /
multicast groups
Defines policy changes based
on TOD
RADIUS server authentication
policy for Ethernet ports
Defines WRED slope

behaviour.
Infrastructure Management - Policy Management

Policy Audits
Policy Audits
Policy differences highlighted
Infrastructure Management MPLS

MPLS management between service routers is
simplified through the 5620 SAM
MPLS Path (LSP route) management (wizard)
LSP creation & modification (wizard)
MPLS alarms & diagnostics
MPLS topology view
Service Tunnel Management
Manual creation of tunnels
Automatic creation of service tunnels based on
topology and type (LDP, RSVP)
Add a new router to group and all tunnels are
automatically created
Wizards are used for route definition
Logical step-by-step guidance
First-pass accuracy
Simplified operation
Infrastructure Management MPLS Path

Define the Source from
pick list
MPLS Path wizard

Name MPLS path
Define source site
Define provisioned path
Set initial state
Effectively a directed
route for MPLS traffic
Loose or Strict
Loose can be auto
generated during LSP
creation
Define the route

across the network
by inserting hops
(loose or strict)
Infrastructure Management LSP Monitoring

LSP stats, faults
(directly or indirectly
related and associated
subscribers on the LSP
LSP status monitoring &

diagnostics from same
view
Fault 2 Service 2
Subscriber correlation
Fast identification for
isolation & diagnostics
Route modification
Conduct LSP oriented

diagnostics on the
individual LSP
Network re-design
simplification
Multiple LSPs can be redeployed with a single
route parameter change
Infrastructure Management MPLS Topology

LSP topology view
Drill-down on
interconnecting links
Service Router
Alarm status
List LSPs in transit

LSP config. changes from here
LSP fault conditions propagated

to this view
MPLS visualisation & fast

network navigation
LSP drill-down
Improved operational efficiency
Service Router
on-line/off-line
status
Generic Network Element (GNE) & Script Management

GNE:
Provides the ability to discover 3rd party (non IPD) devices and represent these devices on the 5620
SAM topology map & Navigation tree.
Ability to launch Web browser from 5620 SAM
Script Management:
Enables the operator to configure 3rd party devices (commissioning, service creationetc) from a
single graphical user interface.
CLI and Velocity Scripts supported
Velocity scripting allows custom GUI to be created for 3rd party devices
Alarm Management:
Support for alarm management of GNE device
MIBS supported:
RFC1213
Interfaces Group -> Interfaces Table -> ifTable : ifDescr, ifType, ifMtu,
ifSpeed, ifPhysAddress, ifAdminStatus, ifOperStatus
Self clearing alarms will be supported from traps on ifOperStatus
GNE & Script Mgt Feature Overview
1. Discover GNE
2. Create/Modify/
Test CLI scripts
(Version control,
parameters)
3. Deploy scripts to
Multiple targets
from GUI or OSSI
4. Compare results
from different
scripts, targets &
times
Module 5:
5620 SAM Service Provisioning
Service Provisioning - Service Views
Services can be managed

through a filtered list providing
simple navigation to
configuration & views
Individual services can be
viewed creating a private view
to the operator displaying the
status of:
Sites
Access Points
With VLAN Ids
SDP Bindings
Service Provisioning - Service Configuration

Comprehensive service
configuration form
More details presented in
each tab
Reduced pop ups
Component view presents
a logical view of the
service
Site & Access Interface
templates can be invoked
to reduce steps
Entire service can be
copied and a Template
created for service
offering duplication
Service Provisioning QoS management

To reduce the technology complexities during
service provisioning, the operator selects
policies for the Access interface:
Access Ingress Policy
Access Egress Policy
Scheduler Policy
ATM Qos classifications, policing & Marking
Access Control List IP & MAC
File & Accounting Policy
Time of Day
These polices would use a customer facing

naming scheme such as Gold, Silver & Bronze
which would relate to the SPs service portfolio
Customer facing portfolio diversity
Service Provisioning QoS configuration
Easy to use
graphical interface
to configure the
engineering of
policy
management
Bundled & selected
during provisioning
process
In-depth
configuration using
an abstract of
command line
instructions
Improved
efficiency in the
NOC
Service Provisioning QoS configuration
A complete policy can be copied,

modified and ready to deploy in a short
space of time
Improved NOC efficiency through
accurate config. replication
Service Provisioning QoS deployment

Policies available via pick-list when
available
Modification of existing policy
effects services using that policy
Network wide policy modification
Service portfolio diversity &
flexibility
Meets customer service
requirements on demand
Differentiate the SP offer from
competition
Service Provisioning - Service Templates

Used to minimize number of
steps to provision a given
service, many times by an
operator
Example variable parameters
between services:
Site
Interface
VLAN Id
Service templates simplify the

user input required for
modifiable fields
Efficient operations
Reduced errors
Customisable GUI screens can be

created tailoring the SAM to
individual requirements
Service Provisioning - Accounting

Service per queue accounting statistics are collected and stored historically in
the 5620 SAM database
Collection period defined in
file & accounting policies
Minimum collection interval 5
mins.
Minimum file roll-over 5
mins.
Accounting policy
Service accounting
Traffic per queue
Records viewed via GUI or

by OSS using XML
Usage Based Billing data is centralised

Simplifies the Billing OSS through having a single interface for entire network
Collection VC Statistics
Collection of VC statistics:
This will enable performance management
solutions now to provide reports to
customers on Site to Site flows.
SAP
.3SDP
SDP 31
31
A SDP Accounting policy is available

Service ID, SDP binding ID, Total
Octets/Packets forwarded/dropped
Note : Not available on ESS-1/SR-1
VPLS
Service
SDP
SDP 13
13
Note : Only available for epipe, VPLS,

VPRN & IES services
.1
SDP
SDP 12
12
SAP
SDP
SDP 32
32
.3
SDP
SDP 23
23
.2
SDP
SDP 21
21
SAP
Module 6:
5620 SAM Service Assurance
Service Assurance Data integrity

The 5620 SAM together with the 7x50 have the inbuilt ability to ensure that
information passed between them is not lost
The 7x50 uses SNMP to notify 5620 SAM of any alarms or events
Alarms such a port faults are sent as SNMP traps
Events such as accounting records creation are also sent as SNMP traps
Each SNMP trap is given a sequence number, if the 5620 SAM receives a SNMP trap
that is out of sequence the 5620 SAM will automatically query the respective
router and retrieve the missing SNMP traps
This for example would then ensure that all accounting records are retrieved
from the network and stored centrally in 5620 SAM
Data integrity & resilience
Service Assurance Alarm handling

Alarm polices can be applied to control
5620 SAM alarm management behaviour
Dynamic and historical alarm lists
Dynamic
real-time alarms
multiple alarm windows with filters
per type & per operator alarm filtering
Historical
stores deleted alarms from dynamic
list
in-depth view filters
Alarm Correlation reduces real time alarm
noise
Object Lifecycle enables NOCs to manage
alarms from live and maintenance
elements separately
SNMP traps correlated against managed
equipment, configured services & policies
Reduced alarm cross-referencing
Pro-active customer care
Service Assurance Alarm history filter
Enables the operator to

track certain trends through
alarm statistics
How often has this port
failed
Records all notes and

acknowledgements
Track what caused the fault
and how it was fixed last
time
Service Assurance Alarm policy
5620 SAM has a global alarm

policy which controls &
All alarms in
determines:5620 SAM
Escalation warning
to major if alarm
Squelch a Set initial occurs x times in x
specific severity and period for the same
urgency
network object
alarm
Squelching of alarms
Setting initial severity &
urgency of an alarm
Alarm escalation
Alarm deletion parameters
Operator alarm action
capability
Service Assurance - OAM

Service Assurance OAM plays a very important part in the life of a Service and the
Network
5620 SAM enables the operator to invoke individual network wide tests with the ability to
view the comprehensive current & historic results
The 5620 SAM also enables tests to packaged into polices & suites which can invoked on
an ad-hoc basis or scheduled to occur in the future &/or repeated over a defined period
of time

Service Oriented Diagnostics
Verify service operational status
Testing through customer traffic imitation
Operational, Administration & Maintenance (OAM) tools available in 5620 SAM are:
Service Site Ping
VCCV Ping
VPRN ping & Trace
ATM Ping
Tunnel MTU & Ping
LSP Ping & Trace
Multicast Ping, Trace
Mac Ping, Trace, Populate & Purge
CPE Ping
ICMP Ping, Trace
DNS Ping
ANCP Loopback
802.3ah and 802.1ag

Through the Service Test Manager :
Create Test Policies that include SAA based OAM
Define rising & falling thresholds alarms for loss, jitter & delay

The 5620 SAM enables tests to packaged into polices & suites which can invoked
on an ad-hoc basis or scheduled to occur in the future &/or repeated over a
defined period of time
5620 SAM
Test Manager
Test Policy
Test
Scheduler
Test
Parameters
Test Suite
Objects to
be Tested
Service Assurance:
Scheduling
The ability to schedule tasks on

network objects within the
5620 SAM managed network.
Schedule SAM Service Test
Management
Service Assurance:
Test Manager - Test Policy
Within the Test Manger define a Test Policy with:
A type of object (VLL, VPLS.etc)
No need to define at this point which objects
A number of elemental tests (Mac ping, Mac Trace, LSP Ping.etc)
The elemental test will define: Test Parameters & Results configuration
Service Assurance:
Test Manager - Test Suite
Within the Test manager define a

Test Suite with :
The Test Policy to apply
Which has a number of defined
elemental tests & parameters
Plus first run & last run elemental
tests
The Test Schedule (Optional)

How often to run the Test Suite
The Entities to be tested

Can be one or many of the same type
which enables bulk testing
Service Assurance:
Test Manager - Test Suite
Service Assurance:
Test Manager - Results
Test management results are

archived with statistical reports
Test Suite results and each
individual test instances can be
viewed, outlining :
Parameters of tests
Current results
Historical Results
View the Test Policy & Test Suite
used
Switch to a view of the tested
object
Service Assurance Diagnostics - Statistics

All physical port statistics &
service statistics are collected
and stored historically in the
5620 SAM database
Collection period determined by
Mediation Poller Policy (per MIB
object)
Objects can have different
collection periods
Example, 5 mins on network ports,
15 mins on access ports
Using the XML interface

individual or bulk statistics can
be retrieved
Bulk statistics exported via flat
file for scalability
Individual statistics can be used
for near-real time service
performance reporting
Obtain realtime snapshot

of stats
Launch Stats
Plotter
Service Assurance Diagnostics - Statistics
Stats plotter used for real

time plotting of performance
stats
Multiple counters can be
displayed
Different objects can be
plotted on the same graph
Granularity down to 10
Seconds
Ability to export graph to file
Module 7:
5620 SAM OSS Interface
OSS Interfacing XML interface

5620 SAM OSS interface (XML)
Support for the following functions:
Access, Configure and maintain information in
the 5620 SAM database
Provisioning applications to turn up services
Manage faults (with filtering)
Monitor accounting and performance statistics
OSSI aim to allow OSS have same visibility

and usage as a GUI user
Aim to allow OSS Partners to create batch
sequences for provisioning, monitoring,
inventory and assurance
Simplified & single point of interface to 7x50
network
OSS Interfacing Web Portals
Custom service Web portal development

Leverages 5620 SAM OSSI while adding subscriber / service filtering
functions to simplify portal creation
Typical functions
Service provision
Listing services from a subscriber
perspective
Listing accounting records (with filter
options) per service per subscriber
Listing alarms (with filter options) per
subscriber
Perform service OAM functions
View applied QoS per SAP and option
to change
OSS Interfacing Web Portals

List services and invoke OAM
Alcatel-Lucent 5620 SAM Connected Partner Applications
www.alcatel-lucent.com
www.alcatel-lucent.com

Section 1 - 5620SAM Intro

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5620 SAM Introduction

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

5620 Service Aware Management

Service Alarms & State Cause

Service Topology Map

Service Templates & Policies

Physical Topology Maps

Network Topology Maps (LSP, SDP)

Network Commissioning (Tunnels, MPLS, LSP)

Routing Configuration and Views

Equipment Inventory & Configuration

Alarm Surveillance and Policies

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

R5.0, 6.0, 6.1, 10,

5620 SAM Portfolio (R11.0)

Multi Service Access

Generic Support for

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

7210 SAS E/M:

Alcatel 5620 SAM Portfolio Overview

Operational Support Systems (OSSs)

7450 ESS7 7450 ESS1

7710 SR c4 7750 SR1

IP/MLS Metro IP/MPLS Backbone

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

5620 SAM - Architecture

7xx0, 7705, 7250, OS685x,

SSH, FTP, SCP

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

5620 SAM - Warm Redundancy

Oracle clustering with dataguard

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

5620 SAM Redundancy

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

5620 SAM Redundancy - Active Server Failure

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

5620 SAM Redundancy Active Server Failure - Switch

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

5620 SAM Redundancy Active Server Failure - Switch

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

5620 SAM Redundancy - Active DB Failure

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

5620 SAM Redundancy Active DB Failure - Switch

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

5620 SAM Redundancy Active DB Failure - Switch

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

5620 SAM - Application Overview

Moving beyond the rudimentary

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

5620 SAM Security

5620 SAM Operator activity logging:

5620 SAM Open Interface

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

5620 SAM Security

Span of control profiles controlling what network elements can be configured

Support of SNMPv3 Traps authentication

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

5620 SAM - Security

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

Copyright 2010 Alcatel-Lucent. All rights reserved. XXXXX

Infrastructure Management Navigation