Chapter 1:

Introduction to Information
Systems in Business

1- 1

Management Information Systems

Managing Information Technology in the Internetworked Enterprise

Fourth Edition

Irwin/McGraw-Hill

James A. O'Brien

The McGraw-Hill Companies, Inc.,

Chapter
Chapter Objectives
Objectives
Presentation

Presentation

Presentation

1- 2

1. Explain why knowledge of information systems is important

for business end users and identify five areas of information
systems knowledge they need.
2. Give examples to illustrate how information systems can
help support a firms business operations, managerial
decision making, and strategic advantage.
3. Identify how businesses can use IT for strategic competitive
advantage through enterprise internetworking, globalization,
and business process reengineering.

A
AFramework
Framework for
for Business
Business End
End Users
Users

Management of IS

Resources and Strategies

Development of IS

Solutions to Business Problems

Applications of IS

To Operations, Management, and Strategic Advantage

Technology IS

Hardware, Software, Networks , and Data Management

Foundation Concepts of IS

Fundamental Behavioral and Technical Concepts

1- 3

1- 4

Information
Information System
System Resources
Resources

People

Data

Software

Hardware
Networks

Roles
Roles of
of Information
Information Systems
Systems

Support of
Strategic
Advantage
Support of
Managerial
Decision Making

Support of
Business Operations

1- 5

Internetworked
Internetworked Enterprise
Enterprise
Extranets

1- 6

Suppliers and Other Business Partners

Company
Boundary

Procurement, Distribution, and Logistics

Manufacturing
and
Production

Engineering &
Research

Advertising

Sales

Accounting,
Finance, and
Management

Customer Service

Extranets

Customer and Business Customers

Information
Information Technology
Technology and
and Globalization
Globalization
Drivers of
Change

Competitive
Environment

Business/IT
Strategy

Emerging
Global
Markets

Internetworking
The Global
Enterprise

1- 7

Business
Implementation

Globalization

Information
Technology

Global Business
Operations &
Alliances

1- 8

Business
Business Process
Process Reengineering
Reengineering
Automates

Informates

Transforms

1- 9

Competitive
Competitive Strategies
Strategies
Cost
Strategies

Differentiation
Strategies

Innovation
Strategies

1- 10

Key
Key Terms
Terms in
in Chapter
Chapter 11
Business Process Reengineering
Client/Server Computing

Competitive Advantage
Computer-Based Information Systems
Downsizing
Electronic Commerce
End User
Enterprise Collaboration
Ethical Dimensions of IT

Global Internetworked Information

Society

Globalization
Information Systems
Information Technology
Internetworked Enterprise
Internetworking of Computing
Knowledge Needed About IS
Knowledge Workers
Legacy Systems
Network Computing
Roles of Information Systems
Success and Failure of IT