Professional Documents
Culture Documents
D EV ELO P M EN T
on in employee development.
The goal is to develop their
skills, increase their
knowledge, raise confidence
and through that uncover
hidden talents.
Coaching
Coaching involves regular discussions between a
Counseling
Counseling is a discussion for the purpose
Mentoring
Mentoring differs from coaching in that
Teaching
With employee development teaching revolves
Training
Expanding your employees technical skills
successfully:
Clearly articulate the desired outcome.
Begin with the end in mind and specify the
desired results.
Clearly identify constraints and boundaries.
Where are the lines of authority,
responsibility and accountability? Should
the person:
Wait to be told what to do?
Ask what to do?
Recommend what should be done, and then act?
Act, and then report results immediately?
Initiate action, and then report periodically?
intervals.
After noticing that the students had
become a bit loose and lacking in
direction, Flombaum and Enbar
instilled daily stand-up meetings where
each team had to present its progress.
Forcing students to confront their
peers made them much more focused
and structured, as no one wants to
give a bad presentation because they
slacked off during the previous day.
the room.
Most creative industries move at a breakneck
speed, so the Flatiron school tries to have
students embrace lifelong learning along with
the occasional failure.
As a programmer, you have to get
comfortable feeling stupid as you spend a lot
of time talking about the fact thats it is okay
that you dont get it, says Enbar.
The group embraces failure so much that
Flombaum encourages students to break out
in applause when someone reveals that they
made a mistake.
1
Let go of the idea that you are going to be able to
change the other persons behavior. Sit and
contemplate that for a while. Get comfortable
with the possibility that the person will never,
ever change, because in all likelihood, they will
not. How would it feel to simply live with the
behavior? Is it possible you could change your
own behavior and attitude to accommodate
them? Desperately nagging someone to change
is the quickest and surest way to completely
sabotage your efforts. Once you truly accept
that they may never change, you can use this
strategy without grasping and desperation. If
you cannot accept the behavior, then prepare
yourself emotionally to abandon the relationship.
2
Make your feelings about the behavior very
clear to the person. For example, say: When
you are late, I feel like I am not a priority to
you, and that hurts my feelings. Give
specific examples. When you were late
meeting me last week, you made us both
late to the Bon Jovi concert and we missed
the first song. I was really mad about that
because I love Bon Jovi and those tickets
were expensive. Once you are sure the
person has heard you, back off and do not go
over this again. If you have already been
complaining to the person about how their
behavior makes you feel, then skip this step.
3
Ask for what you want. For example, say: I want you to
arrange your schedule so that you are sure to be on
time to meet me. If you are unavoidably delayed, I
want you to call me and let me know whats going on,
so I can decide whether to go without you. Then back
off and do not belabor this. If you have already been
telling the person, calmly and clearly, what you want,
then skip this step. They already know. If you have
been suffering in silence, or trying to drop subtle hints,
as these few steps may solve the problem entirely.
Alternately, look for a way to work around the behavior.
Would it work to simply tell the person a time to meet
you that is a half-hour earlier than necessary? Is there
something that could be purchased that would solve
the problem, for example, if your complaint is that the
person will not clean the litter box like they promised,
can you buy a self-cleaning one? If they wont dust, can
you afford maid service? If steps 1,2 and 3 haven't
solved the problem, and theres no work-around, then
proceed thusly. This is where it gets tough, and takes
4
Praise good behavior using lavish,
enthusiastic praise in whatever form
the person understands best.
Physical affection if appropriate, kind
words, gifts, doing things for the
person, etc. Connect the good
behavior to you being thrilled with
them and their life being better as a
result.
5
Ignore bad behavior. Thats right, ignore it. You
have already been very clear about how the
behavior makes you feel, and what you want the
person to do. You have accepted that they will
not change, right? Right? So its really no skin off
your nose. Do not punish, simply withhold the
praise and appreciation and go on with your life.
Decide how you will react to the behavior in a
way that keeps you from being irritated. For
example, if you make a date to meet this person
at 2:00, know ahead of time that they are going
to be late (you will be pleasantly surprised if
they arent), and decide for yourself how long
you are comfortable waiting before you leave
without them. Then do it. Good luck.