Professional Documents
Culture Documents
KRUNAL JANI
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SESSION 1
GENERAL INFORMATION
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improvement
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Customer Focus
Continual Improvement
Leadership
Factual Decision
Involving People
Making
Mutually Beneficial
Supplier Relationships
Risk Assessment
Process Approach
System Approach
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(business decisions).
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PROCESS
OUTPUT
SITE-VISIT
INSPECTION
DATA
REPORT
RECORDS
FILES
SPECIFICATION
METHOD
SCOPE
DATA
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Internal Audits
Programme based on importance / status.
Evaluation of system against ISO 9001: 2015
Proof of auditor independence
How this is achieved
Who decides what to audit?
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SESSION 2
ISO 9001: 2015 - THE STANDARD
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1. SCOPE
The Scope of the Quality Management System
Those parts of the business that are included
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2. NORMATIVE REFERENCES
Make references to: ISO 9001:2015
Applicable: Standards, PAS, Directives,
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5. MANAGEMENT RESPONSIBILITY
(5.1 Commitment)
Leadership
Change Management
Improvement
Communication
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5. MANAGEMENT RESPONSIBILITY
(5.2 Customer)
Customer focus
Customer requirements
Customer expectations
Customer satisfaction
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6. RESOURCE MANAGEMENT
(6.1 Provision of resources)
Determine and provide resources
For the quality management system
For meeting customer requirements
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6. RESOURCE MANAGEMENT
(6.2 Human resources)
Determine and provide resources for
Personnel requirements
Quality system awareness training
Training and experience records
Evaluation and induction
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6. RESOURCE MANAGEMENT
(6.3 Infrastructure)
Computer system and information technology
Materials, plant and equipment
Environment
Transport and communication
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6. RESOURCE MANAGEMENT
(6.4 Work environment)
Personnel
Building
Workspace
Process
Equipment
To achieve product conformity
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7. PRODUCT REALISATION
Planning of product (production control)
Customer related processes
Review of requirements
Customer communication
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