Encourage

The Heart
The Leadership Challenge Kouzes
and Posner

5TH GROUP :
Hanna Christina
Susan Yuliana
Moch. Idham
Ismayanto
Lutf

ENCOURAGE THE HEART

Introduction
Personal Recognition
Expect The best
Create a spirit of community
Be personally involved
Conclusion

INTRODUCTION
Encouraging the Heart addresses the
most important attribute of a leader
and that is about the principles and
practices that support the basic human
need to be appreciated.
Leading with heart helps tap into the
power of humans fully engaged in their
lives and work. This power comes from
encouraging the heart.
Encouragement increases the chance
that people will perform better
because people like to be recognized
for doing their best.
The other four leadership attributes
are only effective if you encourage the
heart.

Personal Recognition
Get close to People
People are just more willing to follow someone they like and trust

Be creative about Incentives

Rewards are most effective when theyre highly specific and given
in close proximity to the appropriate behavior.

Just say Thank You

Saying thank you goes a long way in sustaining high
performance

Be Thoughtful
It means knowing enough about another person to answer What
could I do to make this a memorable experience so that he
always remembers how important his contribution are?

Expect the Best

SUCCESSFUL LEADERS
HAVE HIGH
EXPECTATIONS OF
THEMSELVES AND OF
Expectations Lead to
THEIR
CONSTITUENTS
High Performance

Expect the Best

SUCCESSFUL LEADERS HAVE HIGH
EXPECTATIONS OF THEMSELVES
AND OF THEIR CONSTITUENTS
Clear Expectations and goal focus our
attention
being clear about whats expect to them, and what you are
trying to accomplish, is essential to helping people to stay
the course

Feedback and goals keep people engaged

Create condition for success
Everyone benefit when leaders hold the belief that people
can change and people can develop new skills and
abiliities

Expect the Best

Expectations Lead to High Performance
People act in ways that are consistent with others
expectations of them

Clear Expextations and Goals Focus Our Attention

being clear about whats expect to them, and what you are trying
to accomplish, is essential to
helping people to stay the course

Feedback and Goals Keep People Engaged

When leaders provide a clear sense of direction and feedback along
the way, they encourage people to reach inside and do their best

Create Conditions for Success

People are unlikely to believe someone who does not exibit trust in
them

Expect the Best

Create condition for success

Create A Spirit Of
Community
Connect
celebration,communit
y and commitment
Celebrate
accomplishments in
puplic
Make celebration
part of organizional
life
Provide social
support
Have fun together

Be Personally Involved
Show You Care
It helps leader stay in touch with whats really going on .
This personally demonstrate that you care.

Perpetuate The stories

Create organizational rule models that every one can relate
to. Put the behavior in real context.
Its simulate the actual experience of being there and give
people compelling way of learning.

Believability goes up when leaders are

personally involved

Conclusion
The heart of effective leadership is genuine caring for
people. How much do you really care about the people
you lead?
When you're in love with the people you lead, the
products and services you offer, and the customers
and clients you serve, you just pour your heart into it.

Thank
you
welove you all