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Think > listen > talk
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 Communication Goals

To change behavior

To get and give

To get action
Information

To persuade To ensure understanding

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Why is
communication

important
•
?
Inspires confidence
• Builds respect
• Helps make friends
• Reveals your ability to others
• Develops a distinct personality
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 What is Communication?
The process of
sending and receiving information among people…

Feedback

receiver sender

Medium
Encode Decode
SENDER RECEIVER

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We need to
Most common ways to
improve our
communicate
communication...
70 % of our ma ges
s ual I
communication
Spea
king
efforts are:
V i

misunderstood
misinterpreted
rejected Bod
y La n
Writing gua
distorted or ge

not heard

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PEOPLE ARE INFLUENCED,
PROBLEMS ARE SOLVED,
CHANGES ARE FACILITATED,
EXCELLENT RELATIONSHIPS ARE DEVELOPED,
DESIRED RESULTS ARE ACHIEVED, AND

SUCCESS IS ENSURED.

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PLAYS
A VITAL ROLE
IN DISCOVERING
OURSELVES &
THE WORLD
AROUND US

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 THE QUALITY OF YOUR LIFE
IS THE QUALITY OF YOUR COMMUNICATION ~
BOTH WITH YOURSELF & OTHERS
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IS NOT JUST GETTING
THE MESSAGE ACROSS
BUT ITS ACCEPTANCE
FROM ITS INTENDED RECEIVERS WHICH
CAUSES THE EXPECTED BEHAVIOUR
FROM THE RECEIVERS OF THE MESSAGE

ONLY THEN, THE RECEIVERS

WILL BE WILLING TO
CONVERT THE COMMUNICATION
INTO ACTION
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 LISTEN TO,
OBSERVE &
INTERPRET
ALL FORMS OF LANGUAGE
IS ESSENTIAL FOR
EFFECTIVE COMMUNICATION

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Love is so caring…
COMMUNICATION
INCLUDES

BODY LANGUAGE,
TONALITY OF VOICE &
THE WORDS YOU USE.
55% +
38% +
7% =

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 FEW FACTS
- Eye muscles are the busiest muscles in
the body. Scientists estimate they may
move more than 100,000 times a day.
- You have over 30 muscles in your face to
help you smile or frown.

It takes 17 muscles to smile and

43 to frown.

SO SMILE EVERYTIME YOU SEE SOMEONE,

IT IS VERY VERY ECONOMICAL.

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 FEW MORE FACTS

- The strongest muscle in your body

is your tongue.

USE IT EFFECTIVELY.

- It takes the interaction of 72 different

muscles to produce human speech.

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• Interrupting
to complete others’ sentences
• Preparing
our response before someone has
completed speaking
• Multitasking
while ‘listening’
• Filtering
content or meaning
based on our opinion / prejudice
about
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 Take responsibility for every stage of
the Communication Cycle:
What is intended –
What is spoken –
What is heard –
How it is understood –
What is agreed to –
What is acted on –
How it is actually implemented –
What results were really obtained.
Be aware of where you or others
tend to fall off the cycle.
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 W. A. T. C.
H.
W = WORDS
A = ACTIONS

T = THOUGHTS
C = CHARACTER
H = HEAD & HEART

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1. MAKE SURE THAT
BODY LANGUAGE,
YOUR WORDS &
TONALITY
ARE CONGRUENT –
[ ALIGNED AND SENDING THE SAME MESSAGE ]
2. MAINTAINING EYE CONTACT –
[ EXPRESSION OF YOUR INTEREST ]
3. IMPROVE YOUR VOICE CULTURE –
[ MAKE IT INTERESTING ]
4. BE POSITIVE, PRECISE AND CLEAR –
[ ~ “Don’t forget to complete the work by tomorrow.” ]
[ ~ “Please remember to complete the work by tomorrow.” ]
5. GOOD LISTENING
SUPPLIES
THE BUILDING BLOCKS OF
GOOD UNDERSTANDING AND
GOOD COMMUNICATION SKILLS
~ Listening is an active process involving :
Ears – for verbal communication
Eyes – for non-verbal communication
Body – for gestures
6. WELL-TIMED PAUSES
GIVE TIME FOR
EXPLANATION,
EVALUATION &
DEVELOPMENT OF THOUGHT

~ Facial expressions reveal the difference between

a pregnant pause and an embarrassed silence
7. SUMMARISING
IS AN ESSENTIAL SKILL
WHICH TAKES STOCK OF
THE MAIN POINTS COVERED
8. EMPATHIZE
WITH THE RECEIVER OF THE MESSAGE
~ put yourself in the other person’s position,
understand the other person’s perspective
and then proceed to interact
9. COMMUNICATION
MUST APPEAL TO
BOTH MIND AND HEART
~ appealing to mind requires facts, evidence and logic
~ appealing to the heart, more difficult,
requires ‘touching the soul’ -
based on mutually respected values
10. KEEP THE COMMUNICATION SIMPLE
~ say it in simple sentences, with no twists and turns
‘communicate to express but not to impress’
11. TELL IT AND TELL IT AGAIN,
IF NECESSARY
~ tell the point once –
then come back and
hit it again, and again.
12. COMMUNICATE WITH CONFIDENCE
~ communication exposes
your inner thoughts, feelings and sentiments.
Your confidence, or the lack of it,
is getting transparently revealed.
13. PRACTICE THE ART OF COMMUNICATING
ON PAPER
~ thinking on paper & saying on paper
14. COMMUNICATION IS IRREVERSIBLE
~ communication cannot be reversed
[ reversible processes – water and ice
irreversible processes – milk and coffee ]

Only minimizing the hurt feelings is possible,

but the damage has already been done.
[ ~ forgive but not forget ]

Be highly careful, thoughtful and purposeful

15. COMMUNICATION IS MORE
A PEOPLE PROCESS THAN
A LANGUAGE PROCESS
~ communication is a series of actions and reactions
communication influences our own and that of others’
behaviour
communication reflects the true personality of an
individual
16. COMMUNICATION
CAN ALWAYS BE IMPROVED
~ practice, more practice and much more practice
17. COMMUNICATION AND FEEDBACK
~ feedback ensures that message has been received
in the manner, that was originally intended
18. COMMUNICATION AND CLARITY
19. COMMUNICATION AND COMMITMENT
20. COMMUNICATION AND CHARACTER
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2010 Kerala
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2010 Kerala
 For the sake of record

As on 12th May 2010 -

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Thank you
May 13, 2010dear friends for helping me to reach many more. 52
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