The 13th International Symposium

on Operations Research in
Slovenia

eGovernment Utilization in
European Landscape:
Hiearchical Cluster Analysis
Mirjana Peji Bach, Jovana
Zoroja
University of Zagreb, Faculty of Economics
and Business, Zagreb, Croatia

September 23-25, 2015, Bled, Slovenia

eGovernment Utilization in European

Landscape:
Hiearchical Cluster Analysis
Introduction
Goals of the paper
Methodology
Data
Results
Conclusion

eGovernment
eGovernment provides better services for its
citizens and enterprises using Internet and ICTs
Benefits

increasing participation,
openness,
transparency
communication with users
transformation of bureaucratic mechanisms and
administration,

OECD countries -1990s - increasing development

and usage of Internet
Estonia one of the leading countries regarding
ICTs usage in public administration (1% of
national budget on development and usage of
ICTs in public services)

Goals of the Paper

1

we aim to shade some light into

the similarities and differences among
European countries according to their
recent usage of eGovernment

we investigate if the European countries

that are similar to the level of usage of
eGovernment are similar according to their
level
of
economic
development
and
competitiveness, as well as according to the
perceptions of their companies regarding the
barriers in eGovnernment

Methodology
1

the cluster hierarchical analysis is used

to organize European countries into sensible
groupings using data from Eurostat for 2013,
according to their usage of eGovernment

defined clusters are compared by the

means of Anova analysis according to: (i)
Global Competitiveness Indeks (GCI) and
GDP per capita, and (ii) perceptions
regarding the barriers in eGovernment

Data
Quantifying
eGovernment
utilisation
Utilization of
eGovernment in
selected European
countries in 2013

Data
Quantifying
eGovernment
utilisation
Perceived barriers of
eGovernment in
selected European
countries in 2013

Results
Selected European countries grouped into specific
clusters based on different characteristics and forms
of eGovernment usage; 2013

Results
Descriptive statistics of the eGovernment usage
indicators
across clusters (% of enterprises)

Results
Descriptive statistics of Global Competitiveness Index,
GDP per capita and perceptions regarding the barriers
in eGoverment and the ANOVA analysis; 2013

Conclusion
... European countries could be grouped into 3
clusters using hierarchical cluster analysis
according to their usage of eGovernment
... The level of eGovernment utilization in
particular country is more related to the
perceived barriers then to the level of the
economic development of the country
Limitation of the study: data are from 2013 for selected
European
countries
Future research: influence of national policies regarding
eGovernment
usage should be examined, comparison
of other non-European countries according to their level
of eGovernment usage

THANK YOU
for your
ATTENTION
Prof. dr. sc. Mirjana Peji
Bach
mpejic@efzg.hr