Communication Model

Noise

CONTEXT

Noise

Stimuli

Sender-Encoder

Message

(Experience,
(Experience, attitude,
attitude, skills)
skills)
Perception
Perception
Idea
Idea Encoding
Encoding
Symbol
Symbol Decision
Decision
Sending
Sending Mechanism
Mechanism

Receiver-Decoder
(Experience,
(Experience, attitude,
attitude, skills)
skills)

Medium

Verbal,
Verbal, Nonverbal
Nonverbal

Receptor
Receptor Mechanisms
Mechanisms
Perception
Perception
Decoding
Decoding
Idea
Idea Interpretation
Interpretation

Feedback

Verbal,
Verbal, Nonverbal
Nonverbal

Noise

Noise

NONVERBAL COMMUNICATION
Non Verbal Communication is the unspoken communication that
goes on in every encounter with another human being.
It includes:
1.
Appearance
2.
Body Language

Facial Expressions
Gestures, Postures & Movement
Smell & Touch
Voice & Sound

3. Silence, Time & Space

NONVERBAL COMMUNICATION

Non -Verbal Communication is the message or response not expressed or

sent in words -hints , suggestions , indications.

Actions speak louder than words.

There is a distinction between the meanings we give in words and the

meanings we give off in Non-Verbal signals.

Non -Verbal signals are unconscious parts of our behavior which is a deeply
rooted part in our entire psychological makeup.

NVC stands for the innermost, instinctual form of human communication.

NONVERBAL COMMUNICATION
How Appearance Communicates: It conveys nonverbal
impressions that affects receivers attitude towards the verbal message even
before they read or hear them.
Effect of Appearance on Written Communications:

An envelope's size, color, weight, postage may impress the reader as

Important, Routine or Junk Mail.
Letter, Report, or Title Page communicates nonverbally before its contents
are read.
The quality language itself communicates something about the sender. The
components of language are spelling, grammar, punctuation and the choice
of the words selected in communication.

NONVERBAL COMMUNICATION
Effects on Oral Messages:
The personal appearance of the
speaker or the appearance of the
surroundings convey non verbal
stimuli to the single person or a
group.
This stimuli affects the attitude of
the listener or listeners towards the
spoken words of the speaker.
Clothing, hairstyle, neatness,
jewelry, cosmetics, posture, stature
are part of personal appearance
which reflect impressions regarding
occupation, age, nationality, social
and economic level.

NONVERBAL COMMUNICATION
Examples of Personal Appearance

CLOTHING

NONVERBAL COMMUNICATION
HAIRSTYLE

NONVERBAL COMMUNICATION
JEWELRY

NONVERBAL COMMUNICATION
COSMETICS

NONVERBAL COMMUNICATION
POSTURE

NONVERBAL COMMUNICATION
How Body Language Communicates?
Body Language is the combination of facial
expressions, gestures, postures and movement,
smell and touch, and voice and sounds.

NONVERBAL COMMUNICATION
Body Language is the combination of:
1.Facial expression(s)
2.Eyes
3.Lips
4.Arms
5.Hands
6.Fingers

NONVERBAL COMMUNICATION
Facial Expressions
The face is an important source of information.
Since the face cannot be easily hidden, it is an important

source of nonverbal information and communicates a

variety of emotions.
In addition, eye contact, pupil size, and the smile provide

additional cues to informed observers.

NONVERBAL COMMUNICATION
Facial Expressions
Forehead

Wrinkles

Anger

Eyebrows

Outer edges up Anger

Nose

Upward

Contempt

NONVERBAL COMMUNICATION
EYES
Centered

Focused

Gazing Up

Thinking

Gazing Down

Shame

Gaze on the side

Guilty

Wandering

Disinterested, Board

NONVERBAL COMMUNICATION
LIPS
Parted

Relaxed, Happy

Together

Possibly Concerned

Wide Open

Very Happy/Very Angry

NONVERBAL COMMUNICATION
ARMS
Arms Crossed

Angry, Disapproving

Open

Honest, Accepting

NONVERBAL COMMUNICATION
HANDS
On Top of the Head

Amazement

Scratching Head

Puzzled, Confused

Rubbing Eyes

Tired

Rubbing Chin

Thinking, Timid, Shy

NONVERBAL COMMUNICATION
FINGERS
Fingers Interlocked

Tense

Pointing at You

Angry

OK Signal

Fine

V Sign

Peace

NONVERBAL COMMUNICATION
GESTURE, POSTURE & MOVEMENT

NO SWEAT, READING THE

BODY LANGUAGE

ACTIONS SPEAK LOUDER THAN WORDS

NONVERBAL COMMUNICATION

Confident

Restless

NONVERBAL COMMUNICATION

Concentrating

Thoughtful

NONVERBAL COMMUNICATION

Annoyed

Pretending to be Confident