SIEBEL

PREPARED BY : MOHAMAD RIDZUAN BIN ABDULLAH

Overview
This

presentation modules include:

What

is CRM ?

What

is Oracle Siebel ?

Siebel

Client Types

Siebel

Web Architecture

Siebel

Application Architecture

Siebel

Workflow and Workflow Policy

Siebel

Data Modeling

What is CRM??

Stands for Customer Relationship Management.

Manage the sales process, track customer

interactions, store information about customers

To organize, automate and synchronize sales,

marketing customers services and also technical
support.

What is the Oracle Siebel?

The

world's most complete customer

relationship management solution.

Support

of customer relationship management

(CRM) applications.

Provides

the server framework to support

Siebel Applications

Siebel Client Types [BAC]

There are several client site for use with the Siebel application :

Siebel Web Client

runs in a standard browser from the [client personal

computer]

browser connects through a Web server to the Siebel

Server

connected to company network , using browser , not

have Siebel software, just using URL and data will be
access

Siebel Wireless Web Client

runs in a variety of WML base on HDML and HTML

browsers

available for mobile devices

does not require any Siebel software to be installed on

the client

Siebel Mobile Web Client

Portable Microsoft Windows client delivered through a

Web browser

Designed for local data access and does not need to

be connected to a server

Applications display in a standard Web browser on the

end user's client computer.

Siebel Dedicated Web Client

relocates

business logic from the Siebel

Server to the client

client

provides direct connectivity to a

database server.

It requires software to be installed on the

client machine

Siebel Handheld Client

Streamlined version of the Mobile Web Client that

runs on a handheld device

It includes only the functionality required by field

technician end users

Supports the same data relationships, the same

configuration in Siebel Tools

Siebel Developer Web Client

Highly interactive client delivered through Internet

Explorer to connect directly to a database server

Used by developers and system administrators

Does not require a Web server

Siebel Client Types

Siebel web architecture

The Siebel web architecture consists of:
-Web clients that access the business data
-A Web server that handles interactions with the Web clients
-Servers that manage the business data and provide batch and
interactive services for clients
-A relational database and file system that store business data

Siebel web architecture

Siebel Application Architecture

Example Siebel Application (Siebel Call Centre)

Siebel Workflow

module in Siebel business process

to create and administer workflow process.

set of steps executed in response to a defined set of

conditions

Is used to automate parts of a business processes in a

Siebel application

allow to define company business process using the

process designer in Seibel tools.

Basic Workflow Diagram

Workflow Policy

is defined set of condition or action

allow to define policies that can act as triggers to

execute a workflow process. A policy consists of one
more policy condition.

can perform a simple action, such as sending an

email, message, or creating an activity or
assignment.

Workflow policies require the use

to:
Generate

Triggers to create the database triggers

The

trigger is mostly used for maintaining the

integrity of the information on the database.

Workflow

Process Manager to execute the

associated workflow policy

Workflow

policies implement asynchronous

execution of workflow processes

Siebel Data Modeling

Designed to support the data requirements across Siebel

applications

Elements of Seibel Data Modeling

For
eig
n
Key
Pri
mar
y
Key

Tab
les
Colu
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Data
Mod
el

Use
r
Key
s

Ind
exe
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The End