Professional Documents
Culture Documents
Discussion
Fad or Fundamental?
Why Knowledge, Why Now?
Action Plan
Getting Started
Critical
Success
Factors
Knowledge
Management
KM
Cases
Key Concepts
A Bit of Theory
The Knowledge
Agenda
In
i
at
m
or
on
So
y
t
Value
e
d
e
i
d
d
A
c
Knowledge
Tim
eto
-m
ar
ke
t
Flexibility
n
o
sp
e
R
s
s
ne
e
v
si
Innovation in Products,
Services and Processes
Global Customers
Changing Needs
Time-to-market
Smart Products
Customization
Service
Quality
Intangibles
Learning
Organization
Business
Transformation
(BPR, TQM, culture)
Innovation
Knowledge
Management
Intellectual
Assets/Capital
Information
Management
Knowledge-based
Systems
Intelligence
Knowledge
Information
Data
Human, judgemental
Contextual, tacit
Transfer needs learning
Codifiable, explicit
Easily transferable
Tacit
Socialization
Externalization
Internalization
Combination
From
Explicit
Tacit
To
Explicit
Innovation Cycle
KM Cycle
Collect
Codify
Identify
Embed
Product/
Process
Diffuse
Create
Classify
Knowledge
Repository
Use/Exploit
Access
Organize/
Store
Share/
Disseminate
Learning History
Team Skills
Process Improvements
- Quality etc.
Communications
Knowledge
Network
Architecture
Marketing products
People
- manager skills
- Yellow pages
- expertise
New science
competencies
Strategy
- customer dialogue
SM
Enablers
Leadership
Structures - Cultures - HR Policies - Vision
Levers
Processes
People
Measurement
Information
Space
Foundations
Hard infrastructure - Intranet, groupware etc.
Soft - Skills, learning,
Tools and
Techniques
A key enabler
Access anytime, anywhere, anyhow
Lotus Notes, First Class, Intranets - groupware
Point solutions e.g. data mining, mapping
New generation of Knowledge Based systems
Focus on the I (Information - about Knowledge)
Hybrid, virtual teams
Source: ENTOVATION
Collaborative Process
Communications Technology
Leadership/Leverage
Market Image
Performance Measures
Education/Development
Learning Network
Innovation Intelligence
The End