Essentials of Managing

Human Resources 5ce

Prepared By: Eileen Stewart

Copyright 2014 by Nelson

Education Ltd.

CHAPTER 1
The Challenges of HRM

Copyright 2014 by Nelson

Education Ltd.

LEARNING OUTCOMES
Define human resources
management (HRM)
Identify the processes and
practices of HRM
Explain the importance of HRM
to the line manager
Discuss the relationship between
the line manager and the HR
practitioner
Copyright 2014 by Nelson
Education Ltd.

LEARNING OUTCOMES
(continued)
Describe current business issues
facing organizations and the
impact on people in
organizations
Outline the key demographic and
employee concerns
Illustrate the link between
business strategy and HRM
strategy
Copyright 2014 by Nelson
Education Ltd.

DEFINITION: HUMAN RESOURCES

MANAGEMENT

An integrated set of processes,

programs, and systems in an
organization that focus on the
effective deployment and
development of its employees

Copyright 2014 by Nelson

Education Ltd.

OVERALL FRAMEWORK FOR

HRM

Copyright 2014 by Nelson

Education Ltd.

WHY STUDY HRM?

Line manager is key link between
employee and organization
Line manager needs knowledge and
understanding of HRM and how
practices influence the success of the
organization

Copyright 2014 by Nelson

Education Ltd.

PARTNERSHIP BETWEEN
MANAGER AND HR
PROFESSIONAL
Line Manager is responsible for:
Determining work and job design
Making hiring decisions
Coaching and developing
employees
Promoting health and safety
Reviewing performance
Copyright 2014 by Nelson
Education Ltd.

PARTNERSHIP BETWEEN
MANAGER AND HR
PROFESSIONAL (continued)
HR Professional is responsible
for:
Aligning HR strategies with
business strategies
Delivering services (i.e.,
recruitment)
Strengthening employee
contributions
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Education Ltd.

RELATIONSHIP OF HR TO OTHER
BUSINESS UNITS

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Education Ltd.

10

BUSINESS ISSUES
1: Global economy
Impacttrade agreements and
global markets
Effect on HRMbalancing a
complicated set of issues related
to different geographies, cultures,
laws, and business practices

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Education Ltd.

11

BUSINESS ISSUES
(continued)

2: Evolution of Firms and Business

Sectors
Continuing slow economy
Consolidation and amalgamation of
businesses
Increased competition
Struggles for tech darlings such as
RIM
Questions by government of nonCanadian ownership
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Education Ltd.

12

BUSINESS ISSUES
(continued)

3: Technology and Quality

Technology has enabled companies to
improve processes
Focus on customer satisfaction
Influence of social networking
Cloud computing

Quality initiatives key to customer

retention
Six Sigma
Benchmarking
Lean
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Education Ltd.

13

INNOVATION SKILLS

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Education Ltd.

14

BUSINESS ISSUES
(continued)
4: Sustainability
More attention is being paid to
the health of our planet
While old industries may be
losing employment opportunities,
new businesses are emerging
with new careers

Copyright 2014 by Nelson

Education Ltd.

15

BUSINESS ISSUES
(continued)

5: Developing Human Capital

and Talent Management
Individuals knowledge, skills, and
capabilities have an economic
value to organizations
Managers need to ensure that
employees have developmental
opportunities to increase their
capabilities
Copyright 2014 by Nelson
Education Ltd.

16

BUSINESS ISSUES
(continued)

6: Demographic and Employee

Concerns
Diverse backgrounds
Different generations at work
Skills and labour shortage
Gender
Rising levels of education
Changing nature of job and cultural changes
Employee rights, ethics, and privacy
Changing attitudes toward work

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Education Ltd.

17

GENERATIONS AT WORK

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Education Ltd.

18

BUSINESS STRATEGY AND

HUMAN RESOURCES
MANAGEMENT STRATEGY
Corporate strategies answer what
business should we be in?
Business strategies focus on how
do we do our business better?
Being competitive
Ensuring people processes in
organization provide competitive edge
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Education Ltd.

19

BUSINESS STRATEGY AND

HUMAN RESOURCES
MANAGEMENT STRATEGY
(continued)
HRM strategy identifies the key HR
processes and practices
HR processes and practices are
then linked to overall business
strategy
Is a framework for action
Copyright 2014 by Nelson
Education Ltd.

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