TOPIC:

MANAGEMENT INFORMATION SYSTEM

GROUP MEMBER :
USMAN MIR
M.UMAIR ZUBAIR
JAWAD SARWAR

TABLE OF CONTENTS
S. No

Content

1.

Introduction

2.

Introduction of Standard Chartered Bank

3.

Vision & Mission Statement

4.

Main Services

5.
6.
7.

Business Areas
Information System
Description of Departments

8.

IT In Standard Chartered Bank

9.

Hierarchy of IT Department

10.

Management Information System

11.

EBBS (Electronic Basic Banking System)

12.

EBBS - Advantages & Disadvantages

13.
14.
15.

ECAP (Electronic Card Processing System)

ECAP - Benefits
Findings & Recommendations

INTRODUCTION OF STANDARD CHARTERED BANK

Standard Chartered Bank (Pvt. Ltd) name comes in 1969 by the uniting of two banks the
Chartered banking concern of Republic of India Australia and China and Standard
banking concern of British people South Africa. This is a multinational financial
services company with headquarters based in London, United Kingdom and active in
seventy countries and more. It has over 1,700 branches and outlets with staff around
80,000 people.
Standard Chartered Bank is a universal bank that operates in both banks commercial
bank and investment bank. It is listed on LSE (London Stock Exchange), SEHK (Hong
Kong Stock Exchange) and NSE (National Stock Exchange of India). The biggest
shareholder is Temasek Holdings.
Standard Chartered Bank is the oldest branches of foreign banks in Pakistan with over
160 branches throughout the country. Account of Standard Chartered Bank in Pakistan
s can be traces from 1863 when the hired depository financial institution of India
Australia and People's Republic of China to launching the companionship in Karachi.

Vision Statement:

To be the desired provider of financial products in the

market.

Mission Statement:

To create exceeding value for our clients investors and staff

done market leading in providing innovative Shariah law
complaints products and answer and by adopting and living
our core belief

MAIN SERVICES:

BUSINESS AREAS:

DESCRIPTION OF DEPARTMENTS

Business Intelligence Unit (BIU):

The business intelligence unit (BIU) department provides
valuable information to the bank regarding to the new
products. BIU gives detailed analysis of any product data
provided by Information technology department.
Legal & Compliance:
The legal and compliance department is playing a very
important role in this organization. The department is
responsible for all the legal work of the bank. They have to
make sure whether everything is going according to the
government policies and whether or not the organization is
following all the rules of STATE BANK OF PAKISTAN.
Credit & Collections:
The department is very vital in its functionality. Thats the
reason why Standard Chartered pays so much importance to
it. The department performs several important functions for
the organization.

Phone Banking:
Another consumer banking department which is solely responsible
for phone banking issues and at the same time they have to make
sure the user is having the same level of personalized services
that would expect in branches.
Complaint Management:
Complaint management department is responsible for complaints
received from customer via Phone, Email, Web and providing
them support on timely manners.
Finance Department:
The department is very vital in its functionality. Thats the reason
why Standard Chartered pays so much importance to it. The
department performs several important functions for the
organization. Some of them are
Financial Forecasting
Capital Budgeting
Credit Management

IT IN STANDARD CHARTERED BANK:

As IT is playing a vital role in this organization, the bank has state of the art
IT infrastructure which is working 24/7 to ensure that everything is running
smoothly and the bank systems are not exposed to the outside world. IT
Department itself is a huge department in Standard Charted bank, having
many sub departments under its area. The IT department provides services,
support to other departments as well as also acting as a backbone of the Core
banking system of Standard Chartered Bank. In broader terms the IT
department is in charge of
All Communications throughout the branches & data centers, which includes
Voice, Data, Fax, Wireless mediums.
Monitoring the services of existing applications running inside the
organization.
Monitoring of Critical applications which need 99% uptime.
Providing service to on production applications
Networks and other connectivity mediums
Security of existing & new applications
Security of networks
In-house security issues

HIERARCHY OF IT DEPARTMENT:

Networks & Communications:

The department is responsible for managing all the network and
communication that took place inside the bank which includes
Internet, Intranet, Extranet, Voice, Fax services. The core
responsibilities of this department is
Managing existing data network.
Managing the voice network.
Managing the Fax network.
Service Management:
The department is responsible for providing services to the new as
well as existing applications running inside the organization. The
department is also responsible for monitoring the application
uptime and providing maximum uptime to the critical applications
to avoid any financial & service loss and assigning the privileges to
the employees.
Security & Risk:
The department is responsible for all the security issues that could
happen in the existing system which includes Internet Banking
securities, network securities, external & local access etc.

Technical Support Services:

The department is responsible for all the hardwares
that are placed inside the organization; they provide
support and services to any kind of hardware issues
from a single desktop pc to their servers.
Banking Softwares:
Standard Charted has more than 80 different business
softwares running to fulfill their business needs. Each
software is specifically designed for a specific
department and intended to perform some specific task
in order to help the bank run their everyday business
process effectively. Some softwares are cross
functional helping different departments.

MANAGEMENT INFORMATION
SYSTEM:
Management Information Systems (MIS) is the term given
to the discipline focused on the integration of computer
systems with the aims and objectives on an organization.

MANAGEMENT INFORMATION
SYSTEM:
Applications of MIS:
With computers existence as present as they are 24-hour interval location s hardly for any size
concern that does not rely extensively on their IT scheme. However there are several fact fields
in which MIS has become invaluable.
Strategy Support:
While computers cannot create concern strategies by themselves they can aid direction in
apprehension the personal effects of their strategies and aid enable effectual decision making.
MIS scheme can be exploited to transform information into info utile for decision making.
Computers can provide business statements and public presentation reports to aid in the
preparation, observance and execution of strategy.
Data Processing:
Not exclusive do MIS systems allow for the bite of big amounts of concern information but they
also provide a valuable good welfare to the workforce. Where in the past business concern
information had to be manually pure for formation and psychoanalysis it can now be entered
quickly and easily onto a computer by an accumulation processor allowing for faster decision
fashioning and quicker reflexes for the endeavor as a whole.
Benefits of MIS:
The field of battle of MIS can deliver a extraordinary m benefits to enterprises in every
industriousness. Skilled organizations much as the association of MIS along with equal
reviewed journals much as MIS period continue to discovery and study new shipway to use MIS
to achieve concern objectives.

EBBS (ELECTRONIC BASIC BANKING SYSTEM):

Core banking is the heart of any organization, Standard chartered core banking
application is EBBS (Electronic Basic Banking System) which is the actual strength of
this bank. EBBS are the single software suit that work on these basic modules;
Saving / Current Accounts
Customer Information System
New Accounts
Demand Deposits
Clearings
Time Deposits
Loans
Credit Lines
Automatic Transfers
Tax Information
On-Line Transactions
Authorizer
Cashiers Checks
Construction Loans
Sensitive Accounts
Warnings

Advantages:
Make transaction from home.
You can brand transfers and early changes piece while the depository
financial institution is shut.
Most Banks if not all piece of work done an encrypted transmission
channel with your info
You can download a data file that holds your history info to easily
reconcile your argument with your fiscal direction software program
QuickBooks MS currency KMyMoney Gnu hard cash etc

Disadvantages:
If the bank's server is down, you can't use it
Some places will charge you for online access (many don't, however)
Your net connation essential be operative in order of magnitude for you to
rich person entree galore
Banks dont display you how to use online finance precise advisable and
those are usually the ones with the non-illogical user interface and untidy
designing which makes it bad easygoing for you to prison guard up
something.

ECAP (ELECTRONIC CARD PROCESSING SYSTEM):

Another core banking application that Standard Chartered is using is

ECAP (Electronic Card Processing System) which is used to manage all
the Credit and Debit Cards of the account holders. The software has these
two basic modules
Debit Card
Credit Card
The most evident benefits of credit card processing system are:
Stability and Safety. Credit card processing gateways are 24-hour stable,
i.e. they always function, and server breakdowns occur very rarely. 128
bit SSL encryption and other certificate technologies shuffle it impossible
action for hackers to read and modify credit wag information
Rapid Transactions. Especially if your e mercantilism shopping pushcart
is furnished with a one clink Buy function. This means that not lone you
testament save large indefinite quantity time with a bourgeois account
your customers testament be able-bodied to enough one signifier upon
enrolment and point in time start purchase just by clicking.

Fully Automatable. Most e commercialism merchandiser accounts let

their owners grip all the minutes as wellspring as automatically
physical process recognition identity card information.
24-hour Support. E-Commerce merchandiser service providers will
usually offer a free customer support religious service which aid you to
settle any questions without having to query the processing depository
financial institution directly.
Global Access. You will be able to access your e mercantilism merchant
chronicle control Thomas Nelson Page from any country and any
computing device letting you review summary and dominance your
credit entry card processing.
Instant Statistics. The control condition Page of most e commercialism
merchandiser accounts gives you elaborate applied mathematics info
regarding your consumers placement age etc. your money flow (incomes,
gateway expenses, totals, etc.), and other important information, which
can be vital when market strategies are being planned.
Visa, MasterCard, etc. E-Commerce bourgeois accounts are able to
process any type of Visa and MasterCard s summation many Thomas
More other credit entry card brands depending on the locating and price
of the processing banking concern.

SERVERS OF STANDARD CHARTERED BANK:

Standard Chartered has a centralized server machines running day and night
to ensure the maximum uptime and top notch quality to their applications
which dramatically support their whole business process.
The bank servers resides in different cities and data centers of Pakistan i.e.
Karachi, Lahore, Islamabad and all of them are interconnected with each
other for real time data update and synchronization.
As a rule stated by STATE BANK OF PAKISTAN; A bank must have 3 years
of customer data in their servers. To abide this rule, Standard Chartered
stores the last 3+ years of data into their local sever which are residing in
Pakistanis data centers for quick access of data and other issues.
The bank archives the old data to their Main Server in Chennai, India which
is the main server for Middle East region. The Chennai servers holds the
archived data of all the Standard Chartered branches in Middle East region
and when any branch need to access the old data; they connect to the Chennai
servers and download the required data.
Standard Chartered is using IBM servers in Pakistan. The configuration of
server depends upon the load of work it handles and the application which is
running on the server. If the application is critical then the server is also of
high configuration.

Networks in Standard Chartered Bank:

Networking is the milestone achieved by Standard Chartered bank
which gives the integration between information systems of various
departments. Standard Chartered is using CISCO networks to
maximize the outcome and to enhance the communication quality
within their organization which results in the better service.
Standard Chartered has different types of network configuration for
different scenarios; some of them are discussed below.
Local Area Network (LAN):
The local area network (LAN) is running inside the organization and
providing ultimate connectivity between the employees and other
persons. There are some Workgroup applications also running over
their LAN for easy collaboration between the employees of same and
different departments. The LAN is not exposed to the outside world
for security reasons and there is a proxy server running for
connectivity outside the organization which makes sure the internal
network is not exposed to the internet.

NETWORK BETWEEN DATA CENTERS:

Network between Data Centers:
As Standard Chartered has different servers located at
different areas of Pakistan, so the networking between
them is necessary. Each data center is directly connected
to another data center using two links (i.e. Radio & Optical
Fiber) because if one link goes down, there is a second one
to give backup link, If a wired is cut off then the radio link
is available for connectivity and if there is a frequency
block in radio link, there is a wired link to give backup to
the network.
Each branch has two links, one is DXX (Digital Cross
Connect) which is connected to the nearest data center and
another link is VSAT which is connected to the second
nearest data center to make sure branch keep working if
there is a problem occur in any one of the data centers.

FINDINGS

FINDINGS AND PROPOSED SYSTEM

The bank is using the IS very efficiently and
increasing its profitability, but still there are many
things that should be improved.
With the increase in the technology, the bank
should made it IS up-to-date for providing best
services to their customers and attracting more
customers and increasing its productivity.
There are systems that can be installed to enhance
services and gain competitive edge.

SUGGESTIONS

ONLINE ACCOUNT OPENING

THIS TPS IS DESIGNED FOR OPENING A NEW ACCOUNT IN THE
BANK. INPUT: GIVE BIO DATA, NIC NO. AND INCOME, CITY
NAME. PROCESS: INFORMATION SEND TO THE VERSES.
OUTPUT: NEW ACCOUNT OPENED IN THE BANK.

ONLINE COMPLAINS
STANDARD CHARTERED BANK ALLOWS THE CUSTOMER THE OPTION OF
ONLINE COMPLAINS. THE CUSTOMER SUBMITS THE ONLINE COMPLAIN WHICH
IS THEN PROCESSED BY CUSTOMER SERVICE TPS WHICH IS LINKED BY
MANAGEMENT AND AFTER THE PROBLEM IDENTIFICATION IT IS SEND TO THE
CONCERNED DEPARTMENT.

INSTALLED;
THE CASH DEPOSIT MACHINE
The Cash Deposit Machine (CDM) is a self-service
terminal that lets you make deposits and payment
transactions by cash. All successful transactions are
immediately credited and customers will be issued an
advice slip confirming the transaction.

SMART CARD ( CREDIT CARD+ DEBIT CARD)

ANY QUESTION !