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Emotional

Intelligence
A Leaders
Primer

Feelings are indispensable


for rational decision
making. They are like a
compass, they guide us in
the right direction.

Three Competency Domains


1.

Technical Skills

2.

Cognitive
Abilities

3.

EI Abilities

Studies* show:
For all levels of jobs, EI
competencies are twice as
effective as IQ in determining
an individuals success rate.
The higher the level of a
position in an organization,
the more EI seems to matter.
Executive Leaders show an
85% correlation between EI
competency and success.

EI Competencies
Self-Awareness
Self-Management
Social Awareness
Relationship
Management

EI

Self-Awareness
Knowing ones internal states, preferences,
resources and intuitions

Emotional Self-Awareness

Accurate Self-Assessment

Realistic Self-Confidence

Knowing ones internal states, preferences,


resources and intuitions

Emotional Self-Awareness
Recognize your own inner signals,
note how decisions and values match

Accurate Self-Assessment Know


your real limits and strengths, be
graceful in learning, know when to ask
for help

Realistic Self-Confidence Be
willing and able to play to your
strengths, admit you have them!

Self-Management
Managing ones internal states, impulses and
resources

Emotional Self-Control

Transparency

Optimism

Adaptability

Innovation

Achievement

Managing ones internal states, impulses and resources


Emotional Self-Control Manage your own disturbing
emotions, stay calm and clear-headed
Transparency Live your values, admit mistakes, never turn a
blind eye
Optimism Roll with the punches, expect the best of
everyone.
Adaptability Flexible, nimble, fluid, comfortable with
ambiguity
Innovation Seize opportunities, or create them
Achievement Continually learning and teaching ways to
do things better

Social Awareness
Awareness of others feelings, needs,
concerns and the currents, networks and
politics of the organization

Empathy

Organizational
Awareness

Service
Orientation

Awareness of others feelings, needs,


concerns and the currents, networks and
politics of the organization

Empathy Listen, attune, grasp others


perspectives

Organizational Awareness Politically


and politically astute, know the values
and unspoken rules

Service Orientation be available to


your staff, serve to receive excellent
service

Relationship Management

Inspirational
Influence
Developing Others
Change Catalyst
Conflict Management
Building Bonds
Teamwork &
Collaboration

Awareness of ones
effect on others, ability
to work effectively and
efficiently with others

Awareness of ones effect on others, ability to


work effectively and efficiently with others

Inspirational Embody what you ask of others


Influence Be persuasive and engaging
Developing Others Cultivate peoples abilities
Change Catalyst Recognize the need for
change, challenge the status quo
Conflict Management acknowledge and
redirect
Building Bonds Cultivate the web of
relationships
Teamwork & Collaboration Be a model of
respect, helpfulness and cooperation

Your goals or
what do you really want

Jot down three areas


where youd like to be
more effective (work
and / or personal life)
Prepare to discuss
some of these goals
with the group
Provide your insights
to participants

Self Assessment Opportunity

Self assessment available at:


http://www.utne.com/azEQ.tmpl

Slideshow available at:


http://www.psers.state.pa.us/ei.ppt

EQ Self-Assessment Checklist

Rate each question below on a scale of 1-5, according to how true it is of you.

virtually never

virtually always

____ 1) I am aware of the physical reactions (twinges, aches, sudden changes)


that signal a gut reaction.
____ 2) I readily admit mistakes and apologize.
____ 3) I let go of problems, anger, or hurts from the past and I can move
beyond these.
____ 4) I generally have an accurate idea of how another person perceives me during
a particular interaction.
____ 5) I have several important things in my life that I am enthusiastic about
and I let it show.
____ 6) I can easily meet and initiate conversation with new people when I have to.
____ 7) I take a break or use another active method of increasing energy when
I sense that my energy level is getting low.

Assessment Discussion
Discuss these questions in groups:

Is self-assessment a
valuable tool?
How are comparisons of
group scores useful?
Is it worth the time to
develop soft skill sets?
What resources are out
there for us?

How can we use


Emotional Intelligence Concepts
in a Leadership Context???

EI is our ability to acquire


and apply knowledge
from our emotions and
the emotions of others in
order to solve problems,
and live a more
successful, fulfilling life.

Issues affecting HR professionals

Brainstorm issues
How can we
incorporate EI tactics
to help us do our jobs
effectively?
How can we use EI
competencies to
shield us from the
traumatic energy that
comes our way?

EI Competencies
Self-Awareness
Self-Management
Social Awareness
Relationship
Management

EI

(from Primal Leadership Goleman, Boyatzis and McKee 2002)

A chance to question our answers

What issues do you see arising


in attempting to institute an EI
competency in your agency?

What value do you see in


developing EI competencies for
yourself and those staff who
work with you?

What are your questions /


concerns / comments about this
presentation?

EI !

Emotional
Intelligence
A Leaders
Primer

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