Professional Documents
Culture Documents
National Quality
Award
Malcolm
Baldrige
Point
Values
Online Assessment
Self-Analysis
Categories
Manufacturing
Service
Small Business
Education (added 1999)
Health Care (added 1999)
Nonprofit (2005)
Application
Process
Questionnaires for
company and
management
Online assessment
Application process
Preparing the
Application
10-step Process
1.
2.
3.
4.
10-step process
Practice self-assessment with
champions
5.
6.
10-step process
Share findings among teams, stengths &
weaknesses
Prioritize key strengths and areas to
improve
Develop and implement action plan for
improvement
7.
8.
9.
10.
Leadership
Strategic planning
Process management
Business results
customer satisfaction,
financial and marketplace performance,
human resources,
supplier and partner performance, and
operational performance.
The Trophy
Six Sigma
EFQM Model
Europe
60% of Europes largest 25 companies
9 of the 15 European companies & 50
Worlds Most Respected Companies in
2002
More than 10,000 SMEs
20 out of the 50 Euro stock companies
The Benefits
The Benefits