OVERCOMING BARRIERS

OF COMMUNICATION
GROUP 5:
JINNY ALICE GEORGE
LIJI GEORGE
KINSHOO SHAH
SHILPA SUSAN PHILIP
P. SREENIVAS BHAT
TAHAVAR KHAN
RANJIT RADHAKRISHNAN
HOW TO OVERCOME THE BARRIERS
FOR THE SENDER •BE ATTENTIVE
•BE CLEAR ABOUT THE •CONCENTRATE ON THE
MESSAGE TO BE SENT. MESSAGE
•BE PRECISE & TO THE POINT •ASK FOR CLARIFICATION
•DO NOT BE VERBOSE WHEN REQUIRED
•USE A LANGUAGE •LISTEN OBJECTIVELY
UNDERSTANDABLE TO THE •LISTEN FOR BODY LANGUAGE
RECEIVER •MAKE NOTES IF REQUIRED
•WRITE THE MESSAGE IF
REQUIRED
•REQUEST A FEEDBACK TO
ENSURE RECEIPT OF MESSAGE

FOR THE RECEIVER

REMOVE BARRIERS……BUILD GATEWAYS
DO’s DONT’s
SEEK FIRST TO REMOVE ALL
UNDERSTAND & THEN PREJUDICES
TO BE UNDERSTOOD OVERCOME ANY
EMPATHIZE WITH DISTRACTIONS
OTHER PEOPLE’S REDUCE LENGTH OF
VALUES,BELEIFS,NEEDS & COMMUNICATION
SENTIMENTS CHANNEL
USE A COMMON
LANGUAGE
CLARIFY IDEAS
BEFORE
COMMUNICATING
 CASE STUDY
Brief Overview
While civil engineers might easily envision a finished project by looking at a 2-D
CAD drawing, laymen likely will see only squiggles and lines. Two-dimensional
designs likewise are a foreign language to the little old lady who lives across the street
from the site of a planned wastewater treatment plant. Where engineers see an
attractive, one-story building fronted by a 1960s style ranch house that will serve as
the operations center, she envisions a massive, noisy, concrete monster secreting
offensive odors throughout her attractive neighborhood.
Geosyntec Consultants, Atlanta has been involved in the designing of various
projects that have been of considerable impact to the society. Their clients are very
much satisfied by their track record and constantly approach them for any venture or
project whose designs requires a certain fine tuning.
 CASE STUDY
Geosyntec Consultants was soon found facing a predicament when the Municipality
of Timbuktu approached them with a project asking them to design a municipal
solid waste landfill. It was to be located close to an interstate highway, and the
design criteria specified that it should not be visible from the interstate. The
highway had variable grades, and the elevations varied for the landfill covers of
varying heights along the highway. The civil engineers had a torrid time
overcoming the design challenge involved by using a very time-consuming,
traditional method of creating dozens, if not hundreds, of line-of-sight cross
sections. And to add icing to the cake, the Timbuktu Motorists Association refused
permission for the project stating the unsightly landscape that would follow the
project’s completion and did not pay any attention to the constant explanations
given by the Project Supervisor and his team of well qualified civil engineers.
 THE SOLUTION
Here the barrier to communication clearly existed between the Project Supervisor and the
officials at Timbuktu Motorists Association. They were unable to comprehend the
technical terminology used despite the best efforts of the civil engineers and hence bluntly
refused to sanction the project. The company sought a way around this barrier by the use
of latest technology in the form of Rapid Design Visualization software that ran on
AutoCAD platforms. It gave a representation of the end product that can be viewed from
any angle, including a virtual walk-through, drive-through, or even flyover of the planned
project. Most important, any client, board member, decision-maker, contractor, or
developer, with or without an engineering degree, can understand the plans and picture
the final product.
The company was successful in creating an interactive drive-by virtual car along the highway.
The landfill cover visibility was checked by turning the viewing angle toward the landfill
cover while 'driving,' With the help of such software, the Motorists Association could be
convinced about the legitimacy of the project and gave the go-ahead signal.
Thank You….!!!