Professional Documents
Culture Documents
Agenda
From Offline to Online
Passport Seva Project
The Model
Salient Features
Benefits
Application Procedure
Ensuring Safety
The model
The project is being implemented in Public Private Partnership
mode
TCS makes the investments upfront on:
All non-strategic infrastructure
Software development
Training
Change management
Citizen Interface
TCS meanwhile would be paid on a quarterly basis by the MEA after
fulfilling the twenty-eight SLAs
MEA would be involved in:
Building applications
Setting up secure data centers
Disaster recovery centers
Call centres for applicants
Government would continue to exercise all sovereign and security
related functions
Salient Features
Creation of an all India:
Data center
Disaster recovery center
Networking between all passport offices
Electronic file system for passport processing
The entire data including personal information would be
residing in the data centre and the disaster recovery centre
of MEA under its Project Management Unit
Aim:
Computerization of passport application collection centres
Provision for authenticated e-mail services
Communication between various offices through
authenticated e-mail
Electronic storage and retrieval of documents
Complete tracking of all applications
Working Model
Online
Web Portal
Web
Server
Application
Server
Infrastructure will be
set up by TCS
Actual Business logic
MEA
Verification to be done
by same officials
Database
Main Data
Center
Disaster
Recovery
Center in
Chennai
STPI- 30 Cr
5 years
Architecture
Architecture (2)
Infrastructure
Core Infrastructure
o National eGovernment Intranet ( NICNET, ERNET and other
service providers)
o State wide Intranets
o National eGovernment Data Center
o State Data Centers
o Security Infrastructure
o Resource Centre for E-Governance (PKI etc)
o GIS National Spatial Data Infrastructure
o Language Resource Centre
Dr B.N. Shetty
Senior Technical Director & HOD
Because of user doubts,we decided to introduce computerization module
by module, office by office
Benefits
ITEM
Time taken for Tatkaal
Passport.
Time taken for Normal
Passport.
Public dealing hours per
working day
OLD SYSTEM
NEW SYSTEM
7 to 14 days
1day
30 to 45 days
3 days
24
Will be expanded in
keeping with growing
demand
Difficult to monitor across Complete digital signatures
Accountability of employees the country in a manual
trail for each issuance
system
process
Effective through national
Information for applicants
Only through website
call centres and internet
Grievance handling through
service level phone, on-line
Limited
Immediate
& mail.
80% manual involving
Paperwork
100% on computers
paperwork
Exchange of information
By post - time consuming
On-line
with police
Wide range of information
Management Information
Limited
available to management
System
Scope for expansion of
passport outlets/counters
Limited
Could be time consuming
Ensuring Safety
The entire system of Passport Seva will comply with ISO 27001
Selected service provider will have to comply with security provisions at all
the three key levels i.e. User level, Application/Data Centre level, and
Network/Transport level
The ownership and strategic control of the core and critical assets of the
project i.e. Passport application software, system software and Data Centre
would be with the Ministry of External Affairs
MEA has appointed the Standard Testing and Quality Control Directorate
(STQC) of the Department of Information & Technology to conduct a
comprehensive third party security audit
The access to data, data storage media and Passport system will be regulated
and monitored very strictly by the (Project Management Unit) PMU/ (Special
Purpose Vehicle) SPV
Thank You