Rick Passero

Practice Manager (End User

Computing)
rick@mdsny.com

Agenda
The Desktop Dilemma
Delivering Desktops as a Managed
Service
Common Use Cases
The VMware Transformation Journey

The Rise of a New Era in IT

Web

Cloud/ITaa
S

PC / Client-Server
Mainframe

Cloud Computing/IT as a Service

models will transform the delivery of
IT services

What keeps you up at night?

How do
do II maintain
maintain or
or
How
improve desktop
desktop
improve

management when
when Im
Im
management

required to
to do
do
required
more with
with less?
less?
more

spend a
a lot
lot of
of
II spend
time on
on desktop
desktop
time
support calls.
calls. But
But II
support
really need
need to
to focus
focus on
on
really
strategic IT
IT initiatives
initiatives that
that
strategic
really add
add value.
value.
really

Information and
and data
data is
is our
our most
most
Information
important asset.
asset. We
We spend
spend
important

too much
much time
time
too
recovering lost
lost data
data from
from
recovering
broken or
or stolen
stolen laptops.
laptops.
broken

Windows 7
7 is
is
Windows
here, II need
need to
to
here,
prepare for
for it!
it!
prepare

It is
is difficult
difficult to
to respond
respond
It
quickly when
when employees
employees are
are mobile
mobile
quickly
and scattered
scattered across
across the
the world.
world.
and

The costs of managing PCs is

staggering

$3
$3

$1
CAPEX

OPEX
Source: IDC Study 2009

Increasing IT costs

For every $1 spent on

hardware,
companies spend $3 to
manage

The desktop dilemma: User Freedom vs IT control

User
Anytime, anywhere
access
Device, OS and apps
diversity

IT
Increasing IT costs
Security and compliance
risks

Virtualization unlocks components

Freedom for users, efficiency and

control for IT
e
D

s
e
c
vi

f le
P ro

OS

Ap
ps

Data

Benefits of delivering desktops as a managed service

IT Control
Desktops and data are
secure in datacenter
Manage from a central
location
Reduced Costs (OpEx)

End-User Freedom
Desktops tied to end
user identity not
devices
Applications and data
available 24/7
Rich desktop
experience

Wide Range of Use Cases

Windows 7 Migration

Business Process Outsourcing

Reduce costs by managing
desktop applications and
users centrally
Centrally control sensitive
data
Streamline desktop and
application deployment

Reduce migration costs

Minimize application
incompatibility
Extend life of existing
desktop software

Remote Office/Branch Office

Reduce costs by managing
desktops and users centrally
Centrally control sensitive
data
Streamline desktop and
application deployment

Contractors/EOIT/BYOPC
Deploy and manage a desktop
image on employee owned
assets
Centrally control desktops and
data
Separation between corporate
and personal desktop

Mobile Users
Enable desktop access
regardless of network
connection
Extend security and control of
offline users
Leverage local device
resources

Business Continuity/Disaster
Recovery
Support end-users working
from remote locations
Ensure desktops are available
24 x 7
Quickly provision new
desktops

Migrate To Windows 7 With View

Traditional Migration

Migrate With View

Increased CapEx many customers

will need to buy new hardware
Increased OpEx - complex desktop
architecture increases IT
dependencies
Traditional migration methods prone
to errors as well as roadblocks like
application compatibility

Save up to 50% compared to

traditional migration methods
Migrate desktops up to 2x faster
Minimize applications compatibility
concerns
Enjoy the benefits of next-gen
desktop delivery

Extended Support for Windows XP ends 4/8/14!

Getting Started on The

Journey....

Josiah Meurer
Practice Manager (Infrastructure
Virtualization)

The Transformation Journey

COST EFFICIENCY
QUALITY OF SERVICE
Phase

IT Production

Business Production

IT as a Service

IT

IT / LOB

CIO

Ownership/
Sponsorship

CAPEX

Business
Value

Key
Capabilities

Attitude/
Confidence

BUSINESS AGILITY

OPEX

Shared resource pools

Elastic capacity

CAPEX
OPEX
Availability
Responsiveness

CAPEX
OPEX
Availability
Responsiveness
Compliance

Zero-touch infrastructure
Increased control +
service assurance

Service definition
Self-service
Chargeback

Selective
Reactive

Proactive

How Do You Get There from Here

COST EFFICIENCY
QUALITY OF SERVICE
BUSINESS AGILITY
IT Production

IT as a Service

Business Production

85%

Automation
Automation

70%

Desktop
Desktop
30%

Advanced
Advanced Management
Management and
and Business
Business
Continuity
Continuity
15%

Application
Application Development
Development Quality
Quality and
and Efficiency
Efficiency
Core
Core Platform
Platform +
+ Management
Management

Business-Value Approach
How?

Time to Business Value

Business
Value

Optimal
Deployment

Opportunity
Cost

Typical Deployment
Adopt

Expand
Standardize
Transform

Time

Why is Desktop Virtualization

Different?
Deskto
User
p

IT
Server

Because desktop teams deliver the desktop

experience

It's all about end user experience and agility

Consolidation is secondary

Performance is defined as excellent response time, not resource efficiency

The audience (both benefactors and critics) is larger and farther

reaching
Server teams do not manage desktops - They talk completely different
languages

Application teams are DEEPLY involved

Servers are rebooted rarely - desktops as much as daily

Security requirements are totally different

The number of desktops outweighs the number of servers exponentially

Tens of thousands of desktops is not uncommon

Desktop Solutions Services

Assess

Plan

Build

Manage

Desktop Infrastructure Virtualization Assessment

Desktop Application Virtualization Assessment
Desktop Strategic Virtualization Assessment
VMware View Pilot
Plan & Design for VMware View
Plan & Design for VMware ThinApp

Customer SOW Implementation Services

VMware ThinApp Application Virtualization Jumpstart
VMware View Manager Jumpstart
VMware View Jumpstart Bundle
MDS Enterprise Managed Services

Rick Passero
Practice Manager (End User
Computing)
rick@mdsny.com

Josiah Meurer
Practice Manager (Infrastructure
Virtualization)
josiah@mdsny.com