Emerging Aspects of HR:

Managing Diversity in
Workforce

Emerging Trends in Human Resources

Management (HRM)

Factors responsible for change in HRM

trendsGlobalization
Emerging businesses
New technologies
Intellectual capital
Continuous change
Competition

Organizational Challenges
Increasing value
Changing workforce values
Improving organizational capabilities
Leadership development
Attracting/retaining talent
Improving efficiency
Organizational transformations
Multi-cultural, multi-generational diversity

HRM Transformations
Strategically Aligning Human Resource Management with
Changing Environmental and Organizational Contexts-

Strategic partner
Business competency
Align with strategy
Accountability
Talent management
Flexibility

Organizational Reponses to These

Challenges

Operational
Devolution

Transferring
HRM
Responsibilit
ies To Line
Managers

Performance
management
Career
development
Promotions
Compensation

Group Cohesiveness, Goals, and

Productivity

Stages of Group Development

Group Performance
Factors
Factors Affecting
Affecting
Group
Group
Performance
Performance

Compositio
Compositio
nn

Size
Size

Norms
Norms

Cohesivene
Cohesivene
ss
ss

Group Decision Making

Factors
Factors Affecting
Affecting
Group
Group Decision
Decision
Making
Making

Group
Group
Polarization
Polarization

Groupthink
Groupthink

Group
Group
Problem
Problem
Solving
Solving

Groupthink
Conditions
Conditions Favoring
Favoring the
the
Development
Development of
of
Groupthink
Groupthink

Strong
Strong group
group
cohesiveness
cohesiveness

Leaders
Leaders
promotion
promotion of
of
aa preferred
preferred
solution
solution

Insulation
Insulation of
of
the
the group
group
from
from experts
experts
opinions
opinions

The Groupthink Process

Eric Berne's Transactional Analysis

Theory for Organizational Efficiency
Transactional Analysis (TA): a
method of understanding behavior in
interpersonal dynamics.
Provides helpful models for
leadership styles
Used with organizational
development
Used to help managers operate
effectively within other cultures

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Transactional Analysis (I)

The three ego states
Parent:
Critical parent

Behavior with evaluative responses that are

critical, judgmental, opinionated, demanding, disapproving, etc.

Nurturing parent

behavior with reassuring responses that

are protecting, consoling, permitting, caring, etc.

Child:

Natural child

Behavior with probing responses that show

curiosity, intimacy, fantasy, etc.

Little professor

Behavior with thinking responses that show

creative, manipulative etc.

Adapted child

Behavior with confronting responses that

express rebelliousness, pouting, anger, anxiety, fear, etc.

Adult:

Behavior with thinking, rational, calculating, factual, unemotional, etc.

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Types of Transactions
Complementary:

Occurs when the sender of the message gets the intended

response from the receiver.
Result in more effective communication with fewer hurt
feelings and arguments.

Crossed:

Occurs when the sender of a message does not get the

expected response from the receiver.
Result in surprise, disappointment, and hurt feelings for the
sender of the message.

Ulterior or Hidden:

Occurs when the words seem to be coming from one ego state,
but in reality the words or behaviors are coming from another.

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The Ok Corral(Franklin Ernst, 1971)

Life Positions