Professional Documents
Culture Documents
tion
Dr. Aarushi Jain
Functions of Communication
Communication
The transference and the understanding of
meaning.
Communication
CommunicationFunctions
Functions
1.
1. Control
Controlmember
memberbehavior.
behavior.
2.
2.
3.
3.
Foster
Fostermotivation
motivationfor
forwhat
whatis
isto
tobe
bedone.
done.
Provide
Provideaarelease
releasefor
foremotional
emotionalexpression.
expression.
4.
4. Provide
Provideinformation
informationneeded
neededto
tomake
make
decisions.
decisions.
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Interpersonal Communication
Oral Communication
Advantages: Speed and feedback.
Disadvantage: Distortion of the message.
Written Communication
Advantages: Tangible and verifiable.
Disadvantages: Time consuming and lacks feedback.
Nonverbal Communication
Advantages: Supports other communications and
Grapevine
Grapevine Characteristics
Informal, not controlled by management.
Perceived by most employees as being
Computer-Aided
Communication
E-mail
distracting.
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Computer-Aided Communication
(contd)
Intranet
A private organization-wide information network.
Extranet
An information network connecting employees
Knowledge Management
(KM)
Knowledge Management
A process of organizing and distributing an
organizations collective wisdom so the right
information gets to the right people at the right
time.
Why
WhyKM
KMisisimportant:
important:
Intellectual
Intellectualassets
assetsare
areas
asimportant
importantas
asphysical
physicalassets.
assets.
When
Whenindividuals
individualsleave,
leave,their
theirknowledge
knowledgeand
andexperience
experience
goes
goeswith
withthem.
them.
AAKM
KMsystem
systemreduces
reducesredundancy
redundancyand
andmakes
makesthe
the
organization
organizationmore
moreefficient.
efficient.
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Choice of Communication
Channel
Channel Richness
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Facilitate
Facilitaterapid
rapidfeedback.
feedback.
Are
Arevery
verypersonal
personalin
incontext.
context.
Barriers to Effective
Communication
Filtering
Barriers to Effective
Communication (contd)
Emotions
Communication Barriers
Between Men and Women
Men talk to:
Emphasize status,
power, and
independence.
Complain that
their
accomplishments.
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and intimacy.
Criticize men for not
listening.
Speak of problems
to promote
closeness.
Express regret and
restore balance to a
conversation.
Politically Correct
Communication
individuals.
In an increasingly diverse workforce, we must be
sensitive to how words might offend others.
Removed: handicapped, blind, and elderly
Replaced with: physically challenged, visually impaired,
and senior.
Removing certain words from the vocabulary makes
Cross-Cultural
Communication
Cultural Barriers
Semantics: study of
meaning
Word connotations
Tone differences
Differences among
perceptions
Cultural Guide
Assume differences
until similarity is
proven.
Emphasize description
rather than
interpretation or
evaluation.
Practice empathy.
Treat your
interpretations as a
working hypothesis.
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THANK YOU
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