Professional Documents
Culture Documents
MANAGEMENT
Chapter 1
Principles of Administrative
Office Management
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Administrative Office
Management
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Topics to be covers:
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Definition of Administrative
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Definition of Office
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Definition of management
Is the art or skill used by those who blend together the six
Ms Manpower, Materials, Money, Methods, Machines,
and Morale in order to set and achieve the goals of the
organization.
It also refers to a group of persons top management.
In blending the six Ms, those in charge of the
organization are greatly involved with directing people of
diverse cultures and coordinating the use of economic
resources.
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RESPONSIBILITIES OF AOM @
MANAGEMENT FUNCTIONS
Planning
Organizing
Leading (Staffing & Directing)
Controlling
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Conceptual Skills
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Human Skills
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Technical Skills
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Challenges
Page 6 (Quible)
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Globalization
Culturally Diverse
Workforce
Change Agent
CHALLENGES
Technology
Government
Regulations
New Office
Systems
Productivity
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QUALIFICATIONS
of an Administrative Office Manager
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Professionalism, Education
Background
Professionalism
An excellent way for AOM to increase their professionalism is to
participate in professional organizations and associations and to earn
a certificate E.g. C.A.M. (Certified Administrative Manager)
Educational Background
To be successful as an Administrative Office Manager, certain
minimal educational requirements are needed, coupled with
appropriate working experience.
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SKILLS
Conceptual Skills skills that enable the administrative office manger to
analyze a wide variety of situations, both technical an nontechnical, as a
prelude to solving problems.
Human Skills skills that enable the administrative office manager to work
through and with others, including subordinates, peers, and superiors.
Administrative Office
Management
Human Relations
Movement
(1940s and 1950s)
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Administrative Office
Modern
Movement
Management
(Since 1950s)
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SCIENTIFIC MANAGEMENT
Max Weber
The term bureaucracy is used to describe Webers pure
form of organizational, which is formal, impersonal, &
governed by rules rather than people
Weber bureaucracy concept:
Having well defined hierarchies
Employee task specialization,
Written policies and procedures,
Technical competence among employees, and
Separation of ownership and management
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SCIENTIFIC MANAGEMENT
William H. Leffingwell (Father of Office Management)
Applied the principles of scientific management to office work
Develop Scientific Office Management (1917) was the forerunner of
all modern studies in office management.
Develop Five Principles of Effective Work this principles are related to
the proper management of all work may be easily applied to managing
workplace activities (office).
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Henry Fayol
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Page 15 (Quible)
Page 19-20 (Kallaus & Keeling)
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A Continuous Improvement
Downsizing
Goal setting
Quality circles
Benchmarking
Brainstorm
Re-engineering
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THE QUALITY
MANAGEMENT SCHOOL
a)
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Strategies
Strategies of
of TQM
TQM
Continuous improvement
Benchmarking
Downsizing
Reengineering
Quality Circle
Outsourcing
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Continuous Improvement
Companies use tools and technique such as statistical
process control, brainstorming, feedback from employees and
suppliers, and customer surveys in measuring their current
operating performance and help identifying where corrective
action are needed.
Companies can correct their problem and set higher-quality
management goals.
Downsizing
Downsizing: reduce, as in decreasing the number of workers
in an organization
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Benchmarking
Re-engineering
Re-engineering in which a system is completely rebuilt from
its fundamental component.
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Quality Circles
Outsourcing
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