RIPHAH INTERNATIONAL UNIVERSITY, ISLAMABAD

OPERATIONS MANAGEMENT
Lecture # 8
OPERATIONS TECHNOLOGY, THE INTERNET & ERP
by
HUMAYUN AKHTAR AWAN

INTRODUCTION
Tremendous advancements in technology
have been made in the 15 years
Internet,
Lasers,
Robots,
Unmanned
vehicles, etc
Technology is a prime ingredient in all ops.
Decisions
and
opportunities
for
its
innovative use exist through OM
Technology is a great tool to obtain
competitive advantage

THE INTERNET
An international computer network connecting
people and organizations around the world
It has significant impact on OM worldwide
Integration of traditional internal info systems
Faster and better communications (internal & external)
Internet based system tie together global design,
manufacturing, delivery, sales, and after sales activities.
The Internet, together with e-commerce, have reshaped
how businesses think about delivering value to
customers, interacting with suppliers and managing
employees.
Managers can make faster decisions

DESIGN TECHNOLOGY
Computer Aided Design (CAD):
Interactive use of computer to develop and document a
design

Computer Aided Manufacturing (CAM):

Use of Info Tech to control machinery

Standard For the Exchange Of Product Data (STEP):

A format allowing electronic transmittal of 3-D data

Virtual Reality (VR):

A visual form of communication in which images
substitute for reality and typically allow the user to
respond interactively

PRODUCTION TECHNOLOGY
Numerical Control:

Controlling machines using computer programs

Process Control:

Controlling a physical process using Info Tech

Vision Systems:

Using video camera, sensors and computer technology in inspection roles

Robots:

A flexible machine with the ability to move, hold, or grab items. It

functions through electronic impulses that activate motors and switches

Automated Storage & retrieval System (ASRS):

Automatic placement of parts into and from designated places within the
warehouse

Automated Guided Vehicle (AGV):

Electronically guided and controlled cart used to move material

Flexible Manufacturing System (FMS):

A system using automated work cells controlled by electronic signals from a

central computer

Computer Integrated Manufacturing (CIM):

A manufacturing system in which CAD, FMS, Inventory Control, warehousing

and shipping are integrated.

TECHNOLOGY IN SERVICES

Diagnostic equipment at auto workshops

Medical test equipment
Credit, Debit cards
Virtual University
Mobiles, PDAs
Bar Code Data
Global Positioning System
General Packet Radio Service

INFORMATION SCIENCES IN
OPERATIONS
Transaction Processing:
Electronic processing of transactions between
firms

Management Information Systems (MIS):

Computer-based
system
for
obtaining,
formatting, manipulating and presenting data as
information to managers for decision making

Artificial Intelligence (AI):

Computer-based systems that attempt
duplicate the functions of the human brain.

to

ENTERPRISE RESOURCE PLANNING

An information system for identifying and
planning the enterprise wide resources
needed to take, make, ship and account for
customer orders
Integrates all the functions in an
organization via computers
SAP R3 by Siemens

THANK YOU